Dear Janet,Thank you for taking the time to share your recent experience with us.We were disheartened to learn of your perception of our service, particularly as it does not align with the inclusive and welcoming philosophy we uphold at Royal Resorts. Discrimination of any kind is entirely antithetical to our values. We want to emphasize that we have always been committed to treating every guest with the same level of kindness and respect, regardless of their background or identity.We have a long-standing tradition of welcoming guests from diverse backgrounds and cultures. We pride ourselves on providing exceptional service to all, without exception. Your feedback is incredibly valuable to us, and we will use it to further reinforce our commitment to inclusivity and equality.We sincerely hope for the opportunity to welcome you back and demonstrate the true essence of our hospitality, which has been a cornerstone of our resort for over 49 years.Warm regards.

Dear Theodore James,Thank you so much for your review of your recent stay at The Royal Cancun!We're delighted to hear that you had an excellent experience during your recent stay at The Royal Cancun. It's fantastic to know that you found our property to be excellent and that you plan to return in the future. We're thrilled that you enjoyed our villas and that they met your expectations.Your kind words mean a lot to us, and we truly appreciate your positive review. We look forward to welcoming you back for another wonderful stay at The Royal Cancun!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Meskerem,Thank you for sharing your wonderful review of your recent stay at The Royal Cancun!We're delighted to hear that you had a fantastic experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that our efforts made your stay enjoyable.We're also glad you enjoyed our beautiful resort and found our amenities to your liking. Your satisfaction is our top priority, and we're thrilled to have met your expectations.We appreciate your kind words and hope to welcome you back for another memorable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Waleed,Thank you for taking the time to share your feedback following your recent stay at The Royal Cancun!We're thrilled to hear that you had an "awesome" experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your time with us.We truly appreciate your positive feedback and look forward to welcoming you back for another fantastic experience in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Theresa,Thank you for taking the time to share your feedback about your recent stay at The Royal Cancun.We're glad to hear that you chose to stay with us and we appreciate your feedback, positive or constructive.It's disappointing to learn that your experience was marred by feeling harassed upon entering the hotel by our concierge. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Please accept our sincere apologies for any discomfort this may have caused you. We strive to provide a welcoming and stress-free environment for all our guests.Once again, thank you for sharing your valuable feedback with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Jewel,Thank you for sharing your experience of your recent stay at The Royal Cancun.We're thrilled to hear that you had a great time with us! From the moment you arrived until your departure, it's wonderful to know that our staff provided excellent service, assisting with your luggage and ensuring a smooth check-in process.It sounds like you had a fantastic time exploring the area with ATV and Ziplining excursions. We're delighted that you enjoyed the beachside restaurant with entertainment and that our on-site travel personnel from Thomas More Travel helped you find the perfect excursions for your interests.We're pleased that you found our pools and beach to your liking, and that your room provided a clean and beautiful view. We can't wait to welcome you back from NY for another wonderful visit!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Rolando Reyles,Thank you so much for your review of your recent stay at The Royal Cancun!We're thrilled to hear that you loved your stay with us and that you found the food excellent and the service from our waiters so pleasant. Providing exceptional dining experiences and genuine hospitality is always our priority, and we're delighted that we could exceed your expectations.Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable experience at our hotel!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Hongyan,Thank you so much for your review of your recent stay at The Royal Cancun!We're delighted to hear that you found our rooms spacious and comfortable. However, we're sorry to learn that you felt the service fell short of your expectations. We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. Ensuring exceptional service is a top priority for us, and we take your comments seriously. We appreciate your valuable feedback and we hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Apreciable Norma,¡Gracias por tomarse el tiempo para compartir su experiencia en The Royal Cancun!Nos alegra mucho saber que disfrutó de su estancia en nuestro hermoso hotel. Valoramos sus comentarios sobre la belleza de nuestras instalaciones.Lamentamos mucho escuchar que la apariencia del embarcadero no estuvo a la altura de sus expectativas. Apreciamos sus comentarios y tomaremos medidas para abordar este aspecto y garantizar que todos nuestros espacios reflejen la calidad y el cuidado que nos esforzamos por mantener.Esperamos poder darle nuevamente la bienvenida en su próxima visita al Caribe Mexicano. Saludos cordiales.Josimar AmezcuaAgente de Gestión de Reputación Online

Dear Selena Verdezoto,Thank you so much for your review of your recent stay at The Royal Cancun!We are thrilled to hear that you and your two princesses had such an amazing experience with us. It brings us immense joy to know that everything, from the resort facilities to the beach and pools, met your expectations and contributed to a perfect vacation.Ensuring that our guests have a memorable and enjoyable stay is always our top priority, and we are delighted that we could provide you and your family with a wonderful experience.We appreciate your kind words and the time you took to share your feedback. It means a lot to us to know that we were able to create lasting memories for you and your princesses during your time at our resort.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Lovedeep,Thank you for visiting The Royal Cancun and for taking the time to write about your experience with us.We sincerely apologize for the misunderstanding about your coupon. This coupon must be handed at the VTM desk in our lobby to successfully apply your discount. We offer you an apology if we didn't communicate it clearly to you. We have certainly shared your feedback with the appropriate departments, and they have provided you with the proper follow-up and solution.Once again, an apology for the miscommunication. We hope to have the opportunity to welcome you back on your next vacation to the Mexican Caribbean.Warm regards,

Dear Rosalva,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Juan,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear John,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Luis Enrique,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Apreciable Cuauhtemoc,Gracias por tomarse el tiempo de escribir una reseña reconociendo la calidad y el servicio de The Royal Cancun.Complacer a nuestros clientes es uno de nuestros principales objetivos y nos llena de satisfacción que usted y su familia hayan podido disfrutar de esta experiencia en cada una de las áreas de nuestro resort.Esperamos con mucho gusto volver a recibirles en un futuro muy cercano.Saludos cordiales.

Dear Anna,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5-star experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

Dear Thelma,Thank you for your kind comments about your experience at The Royal Cancun.We are pleased to read that you enjoyed the amazing service and attention of our staff, especially the one provided by Irene Murillo. We will be happy to share your comments with her and her managers.We look forward to hosting you and your family soon.Warm regards.

Dear Luis,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Mateo,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Apreciable Nelly,Gracias por tomarse el tiempo de escribir una reseña reconociendo la calidad y el servicio de The Royal Cancun.Complacer a nuestros clientes es uno de nuestros principales objetivos y nos llena de satisfacción que usted y su familia hayan podido disfrutar de esta experiencia en cada una de las áreas de nuestro resort.Esperamos con mucho gusto volver a recibirles en un futuro muy cercano.Saludos cordiales.

Dear Tanya,Thank you for taking the time to post about your experience at The Royal Cancun.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.