Beste Gijs,Bedankt voor het delen van uw ervaring.We zijn blij om te weten dat je een geweldige tijd hebt gehad in ons prachtige resort terwijl je werd verwend en verzorgd door ons geweldige personeel. We stellen ook uw opmerkingen en suggesties over de kwaliteit en variëteit van het aangeboden voedsel op prijs. Onze food & beverage managers en chef-koks zullen werken aan goede verbeteringen in onze menu's. We zullen je graag weer hosten om je de verbeteringen te laten zien die we zullen maken.Vriendelijke groeten

Dear Karine,Thank you for your feedback! We're thrilled to see you had a positive experience during your stay. If there's anything specific you enjoyed or if there's anything we can improve upon to earn that perfect score next time, please don't hesitate to let us know. We hope to welcome you back again soon!Warm regards,

Dear Guest,Thank you for sharing your experience with us.We are thrilled to hear you found our resort very nice and that our room cleanliness, hotel condition, and service met your expectations. It's wonderful to know that our dedication to a service culture has resonated with you. However, we regret to hear that our gastronomic experiences did not fully meet your preferences. Our aim is to offer a diverse selection of flavors and we are continuously refining our menu offerings to ensure a variety of international and local cuisine. For a future visit, we invite you to experience The Level for an even more personalized room experience and exclusive dining options.We are looking forward to welcoming you again. All the best!Guest Service Center Management

Dear Jonah Paul,Thank you very much for this kind review.We are thrilled to hear that our secluded location, spacious beach, and diverse settings provided an exceptional backdrop for your stay. It is wonderful to know that our dedicated staff delivered top-notch service, contributing to the warm atmosphere we pride ourselves on. Your commendations regarding our gastronomic experiences are greatly appreciated, and we're delighted The Level enhanced your room experience, ensuring an even more memorable visit.We look forward to a return visit from you in the future.Best wishes,Guest Service Center Management

Apreciable Olga M, Muchas gracias por la reseña acerca de su experiencia en Meliá Cozumel y la inmejorable valoración que ha compartido.Le agradecemos enormemente sus amables palabras sobre su estadía en nuestro hotel. Es gratificante saber que la limpieza de su habitación cumplió con sus expectativas, al igual que nuestras instalaciones y el servicio proporcionado por nuestro equipo. En Meliá, nos esforzamos por ofrecer experiencias inolvidables, y su reconocimiento a la cultura de servicio que promovemos es sumamente valioso para nosotros.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Guest Service Center Management

Dear David Paul,Thank you for sharing your experience with us.We are delighted to hear that you found our hotel suitable for both quiet relaxation and diverse options. Our team takes great pride in providing excellent service, and your recognition of their efforts is greatly appreciated. The cleanliness of our rooms is a top priority, and it is wonderful to know that this aspect of your room experience met your satisfaction. We also strive to maintain our hotel condition to the highest standards, and your feedback is valuable to us. It sounds like you were able to enjoy the variety of amenities we offer, and we hope they contributed positively to your stay.We are looking forward to welcoming you again.All the best!Guest Service Center Management

Dear Erika Rae,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our staff's dedication to service culture resonated with you and made your stay exceptional. It is wonderful that you enjoyed the gastronomic experiences at our various dining options, as well as the pristine beach for snorkeling adventures. Your recognition of the room cleanliness and hotel condition is greatly appreciated, and we are glad to know that our efforts in providing an outstanding room experience have been noticed.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Krystal,We would like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to hear that your birthday was made memorable with the special touches of a complimentary bottle of wine, balloons, cake, and a banner. It is delightful to know that our activity team members, April, Julio, and Oswaldo, played a significant role in keeping you entertained and adding to the joy of your stay. We take pride in our service culture and are glad to see it reflected in your positive feedback.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Ruth,We would like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that you appreciated our team's dedication to service culture, ensuring that your stay was comfortable, especially in the company of your mother. It is wonderful to know that the room cleanliness, hotel condition, service, and room amenities met your expectations, contributing to a memorable room experience. Our staff is committed to creating exceptional gastronomic experiences and it's rewarding to know when our guests feel well taken care of.It would be our pleasure to have you return on another occasion.Very best wishes,Gex Service Center Management

Dear Stamatia,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that our beachfront location provided you with unforgettable sunset views and that our diligent team could enhance the beauty of our shores by maintaining them pristine. Your kind words about our welcoming and helpful staff reflect the service culture we pride ourselves on, and it is wonderful to know that our cleanliness standards met your expectations. We are also glad that the gastronomic experiences at our restaurants left a positive impression, despite the limitation on dinner reservations, which is part of our endeavor to deliver exceptional dining moments to all guests. We acknowledge your feedback regarding the absence of a hot tub and the unheated pools; your comfort is paramount to us, and we continuously strive to provide facilities that cater to relaxation needs.We hope to welcome you back. Best wishes,Gex Service Center Management

Dear Stacy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Robert,Thank you for sharing your experience with us.It is truly gratifying to hear that you found our accommodations to be great and that our team, especially Santiago and Alfonso, provided excellent service. We are delighted that our gastronomic experiences left a lasting impression on you. Regarding your suggestion for a more convenient coffee bar, we appreciate your feedback and will consider it as we continuously aim to improve our guest experience.We are looking forward to welcoming you again. All the best!Gex Service Center Management

Dear Oriana,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you enjoyed the gorgeous ocean views and our beachfront location, as well as the gastronomic experiences at Fish House. It is wonderful to know that our team's service culture contributed positively to your stay. We appreciate your comments regarding the room experience and understand that while the charm of our vintage decoration shines through, some aspects may benefit from modernization. Please rest assured that we continuously strive to enhance our facilities to ensure comfort and satisfaction for our guests. In regards to the dinner reservation system, we aim to provide fair and equal opportunities for all guests to enjoy our various dining options, and we regret any inconvenience this may have caused. We take pride in our efforts to maintain the beauty of our beaches, including the management of sargasso, to ensure our guests can enjoy the natural splendor of our location.We hope to welcome you back. Best wishes,Gex Service Center Management

Dear Aleksandr,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Kristie,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back.Kind regards,Gex Service Center Management

Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that our staff's friendliness and helpfulness contributed to a serene and spotless environment for your stay. It is our pleasure to provide a room experience that meets the high standards we set for comfort and cleanliness, and we're delighted that our gastronomic experiences left a positive impression on you. We look forward to welcoming you back on future visits. Kindest regards,Gex Service Center Management

Dear Colby,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Brad,Thank you for taking the time to share this review of your experience.We regret to hear about the challenges you faced with towel service and dining reservations. Our aim is to provide a seamless room experience and gastronomic experiences for all our guests, and your feedback is invaluable in this pursuit. Regarding transportation, we do not offer a shuttle service, but we are located close to the port and Cozumel International Airport for convenience. We hope that the beauty of our location and the dedication of our team will encourage you to consider us again for a future stay.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Gex Service Center Management

Dear Joshua Smith,Many thanks for having taken the time to review your stay.We are pleased to hear that you appreciated the well-maintained property and found our team, especially Jorge, to be pleasant. Our efforts in service culture are reflected in the positive interactions you experienced. We regret to hear that certain aspects did not fully meet your expectations, such as the adults-only pool at The Level. We aim to provide clear information for all our guests to ensure a seamless room experience, and we will strive to ensure this is better communicated. While we acknowledge your comments on the opening hours of certain amenities, we are glad that they did not significantly detract from the overall positive impression of your stay.The whole team hopes to see you again in the future.Kind regardsGex Service Center Management

Dear Paulo,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Hamid,Thank you for sharing your experience with us.We are delighted to hear that your first all-inclusive stay was memorable, and that our Level Grand Premium room, along with the dedicated service from Hector, met your expectations for a premium room experience. Your commendation of our staff across various departments truly reflects our service culture, and we are glad that the pristine condition of our beach added to the beauty of your stay.We appreciate your constructive comments regarding the elevator and dining options for vegetarians. While we strive to maintain all facilities in top working order, we regret any inconvenience caused by the elevator service. Our gastronomic experiences aim to cater to all dietary preferences, and we are glad to hear that nearby restaurants were accommodating to your needs.We are pleased to learn that you would consider returning to our property, and we look forward to the opportunity to welcome you back.Thank you again; we hope that you will return. All the best,Gex Service Center Management

Dear Steffen,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Elvire,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Cory,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our serene ambience, reflecting our dedication to providing a peaceful retreat. Our commitment to service culture is evident in the special attention given to our guests, especially those who choose The Level for an enhanced room experience. We regret to hear that our dining options did not meet your expectations. Our culinary team strives to deliver a diverse gastronomic experience and we usually receive compliments on our themed nights. We will certainly look into your comments as we continuously aim to improve our offerings. The room cleanliness and service you encountered are aspects of our hotel we are proud of, and we're glad you noticed our efforts.We are looking forward to welcoming you again.All the best,Gex Service Center Management

Dear Jessica,Thank you very much for this positive score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Laura L,Thank you for taking the time to provide us with your feedback.We are thrilled to hear that our gastronomic experiences met your expectations and that you found joy in the variety of our buffet. It is wonderful to know that our drinks and the service at the swim up bar enhanced your stay, and we are delighted that Abril's energy for life activities made a memorable impact. Your commendations for our dedicated staff are greatly appreciated. Regarding the reservation process for our restaurants, we understand it may require some planning and we are continuously working on improving our service culture to ensure a seamless experience for all our guests. Rest assured that our team is always eager to assist in making your stay as comfortable as possible, including providing information and guidance throughout the resort.We look forward to having the opportunity to welcome you again. Kind regards,Gex Service Center Management

Dear Kenya Beatrix Gabriella,Please accept our thanks for your kind review regarding your stay.We are overjoyed to hear how much you appreciated the dedication of our team members; Julio, David, Erik, Maximiliano, Diego, Miguel & Antonio exemplify our service culture. The convenience of our beachfront location and proximity to the downtown area and airport is something we take pride in, ensuring a seamless room experience for our guests. It is delightful to know that our gastronomic experiences, particularly the buffet with its splendid views, contributed to the enjoyment of your stay. Your commendations of our entertainment program and the clarity of the waters at our beach, as well as the adult pool ambiance, truly encapsulate the vibrant energy for life activities we aim to offer. We look forward to the pleasure of seeing you again in the future. Kind regards,Gex Service Center Management

Dear Tony,Thank you for taking the time to share your feedback.It warms our hearts to hear that familiar faces like Antonio and his team continue to provide the exceptional service culture we pride ourselves on, ensuring your transportation needs were met with ease. We're delighted to learn that Martin, Miguel, and Alvaro's attentive service at the buffet enhanced your gastronomic experiences and that José's omelets were a highlight of your mornings. Additionally, it's fantastic to see that Philipè's spicy margaritas and Oswaldo and Julio's energy for life activities contributed to the vibrant atmosphere during your stay. We're thrilled that our commitment to creating memorable experiences has resonated with you and your group.We look forward to welcoming you again.Best regards,Gex Service Center Management

Estimada Claudia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Nos complace enormemente que haya disfrutado de la atención de nuestro personal en el restaurante bufet y que las actividades de Susy hayan proporcionado momentos memorables en la playa para su hijo. Lamentamos que la experiencia en el bar de la alberca de adultos no haya estado a la altura de nuestras expectativas de cultura de servicio; sin embargo, nos alegra que estos aspectos no hayan impedido que su estancia con nosotros fuera placentera.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Cordiales saludos,Gex Service Center Management

Dear Kory,Thank you very much for this kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Gex Service Center Management

Dear Jessica,Thank you for taking the time to review your stay with us.It is a delight to hear that our staff's commitment to service culture made a lasting impression on you and that the gastronomic experiences met your expectations with delicious and plentiful offerings. We are also thrilled that you found comfort and satisfaction in your room experience. Our team takes pride in maintaining our accommodations to the highest standards of cleanliness and ensuring our facilities, including The Level, contribute positively to your stay. Your appreciation for these aspects of our resort is genuinely valued.Thank you again; we hope to welcome you back soon.Kind regards,Gex Service Center Management

Dear Stacie Lynne,We thank you for taking the time to provide us with your feedback.We are delighted to hear that the service from our food staff met your expectations and that you enjoyed the excellent food at the Fish House. It is always heartening to receive positive comments about the gastronomic experiences we strive to provide. However, we regret to hear that certain aspects of your stay did not fully meet your expectations. While we take pride in our service culture, we understand that the expectation of tips can sometimes detract from the experience, and we'll reflect on your observations. Regarding the buffet selection, we aim to cater to a variety of tastes and will continue to work on improving our offerings to ensure a satisfying dining experience for all our guests. We also acknowledge your thoughts on The Level perks and house wine, and we appreciate your suggestions as they are instrumental in our continuous efforts to enhance our room experience. Please rest assured that we're committed to providing a relaxing and enjoyable environment for all our guests.We all hope that we may have the pleasure of welcoming you back in the future.Best wishes,Gex Service Center Management

Dear Todd Nicholas,Many thanks for having taken the time to review your stay.We are delighted to hear that you appreciated our resort's offerings for both kids and adults, highlighting our dedication to creating memorable experiences for every family member. It is also gratifying to know that our service culture met your expectations, reflecting our team's commitment to excellence. However, we regret to hear about your gastronomic experience that did not meet your satisfaction. While The Level offers a variety of culinary delights aimed at pleasing all palates, we understand that tastes can vary, and we always strive to offer a selection that is both diverse and of the highest quality. We take all feedback seriously as it helps us to continuously refine our offering, including the range of gastronomic experiences we provide.We hope to see you again in the future. Kind regards,Gex Service Center Management

Dear Brad,Thank you very much for this kind review.We're thrilled to hear that you enjoyed the beautiful beach and the snorkeling opportunities it offers. Our team is dedicated to providing a top-notch room experience, and we're glad to see this reflected in your comments about room cleanliness, hotel condition, and the amenities provided. The service culture we embrace at our hotel is all about ensuring the happiness and satisfaction of our guests, and it's heartening to know that we succeeded during your stay.We hope to have the occasion to welcome you back.Best wishes,Gex Service Center Management

Dear Guest,Thank you for such a positive review.We are delighted to hear that our attentive service and energy for life activities contributed to an excellent stay and that our team, notably Julio Oswaldo and David, provided top-notch entertainment. It's heartening to know that our swift service culture addressed your concerns promptly, enhancing your room experience with a thoughtful gesture. We believe that such moments truly reflect the essence of our hospitality.Our apologies for the inconvenience you encountered with the wait staff; we're grateful that our F&B manager could resolve the matter to your satisfaction.We look forward to welcoming you back soon. Kind regards,Gex Service Center Management

Dear Mark,Thank you very much for this kind review.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We look forward to seeing you again on another occasion.Best wishes,Gex Service Center Management

Dear Branden Lichelle,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Brett,Thank you for taking the time to share your feedback.We are thrilled to hear that our team's dedication to service culture made a lasting impression and contributed to the wonderful atmosphere during your stay. Your acknowledgement of the pristine conditions of our beach and the efforts to maintain its beauty is greatly appreciated. It's also heartening to know that the range of activities, including those at The Kidsdom, added enjoyment for your family. As we strive to create memorable gastronomic experiences, we are delighted that our international cuisine met your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Gex Service Center Management

Dear Rita Melita,Thank you for sharing your experience at our resort.We are delighted to hear that our staff's dedication to service culture made a lasting impression and that they remembered your coffee preferences, a testament to our commitment to personalized service. Your appreciation for the gastronomic experiences at our buffet, especially the section dedicated to our younger guests, is immensely gratifying. We are also pleased that you found The Level to enhance your room experience with its array of exclusive amenities and services. It is heartwarming to know that the tranquil and relaxing atmosphere of our resort provided the perfect setting for your stay, complemented by the clear and inviting waters of our beachfront location. We look forward to the pleasure of welcoming you back.Many thanks again,Gex Service Center Management

Dear Katie,We would like to thank you for taking the time to leave this review about your recent visit.We are thrilled to hear that our daily events, gastronomic experiences, and the warm service culture provided by our team made your stay delightful. It is also pleasing to know that our efforts to ensure a comfortable room experience met your expectations. Regarding the adult pool, we continuously strive to maintain our facilities to the highest standards, and your feedback is invaluable in this pursuit. We also apologize for any inconvenience caused by the TV in your room and appreciate your understanding.We hope to welcome you here again.All the best.Gex Service Center Management

Dear Frank,Thank you for such a positive review of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.All of the team look forward to seeing you again in the future.Kind regards,Gex Service Center Management

Dear Lilly. Barrett,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear you've found our resort to be a family-friendly haven and that our team's service culture resonated with you, ensuring a secure and welcoming atmosphere. Your appreciation for the natural beauty of Cozumel and the snorkeling adventures just a walk away from our beachfront underscores the unique experiences our location offers. We also take pride in our commitment to room experience, and your feedback is invaluable as we continue to refresh our accommodations to enhance guest satisfaction. While it seems you had a generally positive experience, we are always striving for improvement and will consider your thoughts in our ongoing efforts to provide the best possible stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Gex Service Center Management

Dear Brandi,We thank you for taking the time to provide us with your feedback.We re delighted to hear that you appreciated our beautiful environment, high astandards of cleanliness, and the warm service provided by our staff. It's wonderful to know that the serene atmosphere and the hospitality culture we pride ourselves on have made a lasting impression on you. Regarding the evening entertainment, while our previous outdoor shows provided a unique experience, our current theatre performances are designed to offer an equally engaging and diverse array of talents. We hope you found enjoyment in these new presentations as well. We regret to hear that our gastronomic experiences did not meet your expectations this time around. We're committed to offering delicious dining options and will continue to strive for excellence in this area. We appreciate your feedback as it helps us enhance the room experience for all our guests, including the culinary offerings.We hope to welcome you back. Best wishes,Gex Service Center Management

Dear Sandra,Thank you for taking the time to leave a review of your stay with us.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It is also fantastic to know that nothing was too much trouble for our team.It would be our pleasure to have you return on another occasion.Very best wishes,Gex Service Center Management

Dear Ryan,We appreciate that you took the time to share your experience with us.We are delighted to hear that our friendly staff contributed to your enjoyable stay and that our proximity to the beach offered your family a memorable experience, complete with the charming presence of our local iguanas. It is wonderful to know you appreciated the diverse gastronomic experiences at our buffet and take-out service from Mole, as well as the exquisite offerings at Fish House. We regret to hear about the difficulties you faced with dinner reservations and the state of the games room. Our aim is to provide a seamless and comprehensive service culture, and we apologize for any inconvenience these aspects may have caused. We also note your disappointment regarding the late discovery of our complimentary snorkeling equipment, a popular part of our energy for life activities, and will strive to better communicate our amenities to guests upon arrival. We are glad that, despite these issues, you are considering returning to us. We take pride in the room experience we provide and continuously work to enhance all aspects of our resort, including our leisure facilities like the mini golf course.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,Gex Service Center Management

Dear Robert,We appreciate that you took the time to share your experience with us.We are thrilled to hear you found our beach beautiful and our resort clean, and that our staff's attentive service contributed positively to your stay. It is delightful to know that our drinks met your expectations as well. Regarding the dining, while we're glad you enjoyed the offerings, we acknowledge that our gastronomic experiences are a matter of personal taste and we continually strive to satisfy a wide array of preferences. Rest assured, we are committed to providing a diverse range of delicious options that aim to delight all our guests.We hope to have the pleasure of welcoming you back in the future. Kind regards,Gex Service Center Management

Dear Silvia,We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted to hear that our team's dedication to service culture contributed to a friendly atmosphere during your stay, and that the room experience met your expectations with its cleanliness. Our commitment to providing an exceptional stay is echoed in your kind words, and we're thrilled that our efforts resonated so positively with you.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Gex Service Center Management

Dear Ms. Marie,Thank you for the time taken to share your experience of staying with us.It's heartening to hear that our housekeeping team met your expectations with their diligent service. Our YHI Spa is indeed a sanctuary for those seeking rejuvenation, and we're glad you experienced our commitment to wellness. We pride ourselves on offering a variety of gastronomic experiences, and it's unfortunate that not all aspects of our dining options met your satisfaction. We're continually striving to enhance our service culture, and your feedback is instrumental in that process. Please rest assured that we are committed to providing a memorable room experience and regret if we fell short of this during your visit.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Gex Service Center Management