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Beoordelingen van The Westin Cozumel

4.5 out of 5
The Westin Cozumel
Carretera Costera Norte Km. 4.8, Cozumel, QROO

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 285 van 502 beoordelingen" "
Gastenscore: 8 - Goed. 111 van 502 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 502 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 502 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 502 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay at the Westin Cozumel! Clean, very comfortable beds, gorgeous views from the room. The staff was amazing and always accomodating. Food at resort was very good! Would definitely stay there again!
8 nachten verbleven in april 2024

10/10 – Uitstekend

kimberly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful
4 nachten verbleven in april 2024

10/10 – Uitstekend

Jacqueline michele, henderson

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We’ve been coming to the Westin every year and continue to enjoy our stay. It’s one of the nicest properties in Cozumel. It does have its share of opportunities because it is getting older and with the property on the water, it becomes harder to maintain. Overall though, the staff has continued to treat us very well. Huge thanks to Carlos the manager and Carlos the who served us at the pool. Looking forwards to coming back again next year.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Kalyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The most beautiful beach!! We go to snorkel and you can snorkel right outside your hotel.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Carla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Derek William

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They booked us and charged us for a extra day We had to pay for everything when we had all inclusive The room was wrong.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Maria del Rosario Melhem

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No hay mucha civilización
3 nachten verbleven in april 2024

10/10 – Uitstekend

James Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024

4/10 – Matig

Francisco

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything seem pretty normal at first. We had no issues at check in, the room was ready and it seem pretty clean. After the first night we were there, I received an email from management where they told me they were going to charge $36 dollars for cleaning a pair of old and worn used towels because they had woman make up that” cannot be removed” by traditional methods. I complained to the manager but he insisted those were hotel policies and cannot do anything about it eventhough we never got to see these towels or a sign that says not to remove make up with it. After 4 days in the room I saw black dots on the shower roof and noticed that it was BLACK MOLD. I showed this to the manager and asked him how come I got a room with mold on it and he said nobody had told him about it. When mold dots are coming through the paint that only means that the wall(s) are full of it behind and is now started Ng to come through. I think this hotel has. MOLD problem and they have just paint over it. Now my son and daughter is suffering from headaches and scratchy throats. The manager did offer to switch us to another room but what would be the difference, every room would have the same issue. No credit or reduce price was offered at all. The manager just stuck to the hotel policies. Eventhough the rooms looked pretty clean, the problem Is inside the walls. The only way to get rid of MOLD is by removing all the shower surfaces and that’s major remodel. At $ 250/ night it is not worth it
6 nachten verbleven in april 2024

10/10 – Uitstekend

efrain leriche

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Victor

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Si buscas un lugar cómodo, tranquilo para escapar este es el indicado
2 nachten verbleven in april 2024

8/10 – Goed

Eloy

2 nachten verbleven in april 2024

8/10 – Goed

Beth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Amber, Rosenberg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

4/10 – Matig

Jeffrey, Guthrie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

4/10 – Matig

Adam

Reisde met partner
Negatief: Personeel en service, voorzieningen
Tried to add after missing the tab for the all inclusive to include it after purchasing the package, several hours on the phone with no help from the Westin or Expedia. Would not recommend this location, booked for the name and very disappointing experience. Food and service was terrible, extremely glad we did not have the all-inclusive package.
7 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Nikkilon Tonye

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No sense of urgency to meet customer needs. Hidden fees. Not a property as advertised. Staff some very kind others COLD. Did not feel welcomed ! Restaurant ladies were kinder than most. Front desk lacks culture sensitivity . Room not stocked. Telephone refrigerator not working. Then what are we paying for? Ceiling and glass not clean. Bathrooms perfect. Overall this was the worst stay.Waste of our hard earned money and time. Purpose was to relax and enjoy. Met great people staying in hotel which helped experience.
2 nachten verbleven in april 2024

6/10 – Redelijk

Carolyn, COLUMBUS

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Alice

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love staying here! Good for families as well as adults w no children.
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

isaac halfon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible servicio. Sucio. El personal sin ganas de atender. Mala calidad en la comida. Muy malo para ser un Westin. Quede muy decepcionado
7 nachten verbleven in maart 2024

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This is our second stay at The Westin. Unfortunately, this time was not for the better. The resort itself is in need of maintenance help. Our shower leaked every where each time we used it. The water in the shower smelled terrible. There was very little equipment in the gym that worked. The staff is great but are under staffed leading to wait lines for meals and drinks. The food was pretty good but this is not a Mexican resort. This is an American resort in Mexico. Chicken nuggets, French fries, 90’s pop hit music and little bits of alcohol in your drinks. My advice is to go off resort and enjoy the island between cruise ships. The 6,000 people influx daily makes it difficult between 9-5. Again, appreciate the staff at the Westin. They’re doing their best.
5 nachten verbleven in maart 2024

6/10 – Redelijk

Jason

Reisde met familie
Negatief: Voorzieningen
The food options on property are some of the worst I have experienced for a Westin. I am not sure the rationale for offering up Italian with 80s and 90s American music. Embrace your Spanish culture and offer up great seafood with local music.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Peina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The most desirable vocation place in Cozumel, nice location, great food
8 nachten verbleven in maart 2024

6/10 – Redelijk

Soo Yeon, new york

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There are no soap, body cleanser, or hairdryer in the room, only body lotion, shampoo, and conditioner. Additionally, there are no other amenities provided. Despite placing towels on the floor, they are not replaced. When I called the front desk for assistance, there was no response, so I had to seek out the cleaning staff myself. I managed to obtain only two bath towels, and no other items were provided. This experience aligns with other reviews mentioning the inadequacy of supply. As a frequent traveler accustomed to various hotels and resorts, it's evident that this hotel is poorly managed. However, the hardworking staff compensate for these shortcomings. The lack of common sense in operational procedures is evident, but the dedicated crews manage to make up for these deficiencies.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the view, beach, restaurants and all staff very courteous. Our room was missing hai dryer, robes, sandals and no towels were left after cleaning on our last day.
5 nachten verbleven in maart 2024

8/10 – Goed

Angelica

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Le hace falta un poco de mantenimiento, sin embargo el personal es excelente!! Si regreso.
3 nachten verbleven in maart 2024

6/10 – Redelijk

Kristin Kincheloe

Reisde met familie
Negatief: Personeel en service
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Lilia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful quiet and safe! Great place for some RnR!!! We will definitely be back!!
3 nachten verbleven in maart 2024

6/10 – Redelijk

Angela

Reisde met partner
Positief: Personeel en service
Rooms outdated. Shower pooled all over bathroom floor, hot tub unsanitary, plugs didn’t work, level 3 extremely nosiey. Didn’t get any of my request for upper level, quiet area. I also requested decor for my husband birthday and didn’t get any of it after I was told I would.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

8/10 – Goed

Mykola

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food was very good, staff very helpfull , clean around. Lot of abandoned buildings around this hotel. we been there 9 years ago and looks like area is slowly going down.
8 nachten verbleven in februari 2024

10/10 – Uitstekend

JESUS FLORES

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo esta muy bien, solo dos cosas, hubo un día que desperté y no había agua para baños ni regadera. Y por otro lado, la habitación Presidencial tiene dos abanicos de techo de los cuales nunca encontré donde se prendía el de la recamara, sería importante que alguien acompañara a dar instrucciones de una habitación amplia como esta.
3 nachten verbleven in februari 2024

8/10 – Goed

Hillary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
4 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Ms. Hillary, we appreciate your feedback. we hope to see you next time to host you,Thank you!

10/10 – Uitstekend

Elizabeth Catherine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing stay
7 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Ms. Elizabeth Catherine, we appreciate your feedback. Thank you

10/10 – Uitstekend

Mary

4 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Ms. Mary, we appreciate your feedback and thank you to book you holidays with us.See you next time!

10/10 – Uitstekend

Julian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great snorkeling right off the beach
5 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Mr. JulianThank you for the feedback, we are glad you enjoy the Caribbean sea at this property.See you soon!

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good service!
7 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Mr. Richard, Thank you to book at this beautiful property, we appreciate your feedback.See you soon!

10/10 – Uitstekend

Matthew Jonathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff and wonderful snorkeling right behind property.
6 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Mr. Matthew, Thank you for the feedback, we hope to see you soon, we are glad you enjoy the Caribbean sea.See you soon!

8/10 – Goed

Troy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They could use more beach chairs. Everything else was great.
5 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Mr. Troy, Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you again.Best regards

6/10 – Redelijk

Justyna

Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Beach front can be cleaned up better.
9 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Ms. Justyna,Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you againBest regards

4/10 – Matig

Jennifer

Positief: Netheid
Negatief: Personeel en service, voorzieningen
The hotel is near the airport and on great beaches. My personal experience was terrible in my room. The telephone didn't work so I could not call the desk to complain about the loud guests that kept me up all night. The valet parked my rental under a tree that was full of birds and there was so much bird poop on my car I couldn't even see out of the window to drive so I had to go find someone to wash the car and I was too busy moving in for my 6-weeks stay to have to do that upon arrival.
1 nacht verbleven in januari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Jennifer, We are very sorry to hear that your stay with us was not pleasant. At the Westin Cozumel, we are in constant pursuit of excellence, however, we are not free of mistakes. We truly appreciate your feedback and we will work on these matters as soon as possible. Thank you in advance for your understandingBest regards

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Crystal, Thank you for the feedback.Best regards

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service
Wonderful staff!!
1 nacht verbleven in februari 2024
Reactie van Nohemi op 15 feb 2024
thank you for your preference

10/10 – Uitstekend

Larry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a good time. Staff very friendly and helpful. Room was clean and beds were comfortable. Would staff again.
7 nachten verbleven in januari 2024
Reactie van Nohemi op 15 feb 2024
Dear Larry,thank you for your preference.

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very easy to take a cab to town but far enough away it was quiet and private beach. Loved the restaurant on the water. There was also an italian place to eat at the hotel. If you like key lime pie there is a place across the street. The spa was amazing with the sauna and steam room- we loved the couples massage and treatments. we wish the pool could have been heated or a hot tub somewhere because we had little or no sun during our stay but that was the only complaint. Would visit again. The snorkeling was ok, it is a good place to snorkel but nothing amazing if you are a novice snorkeler.
3 nachten verbleven in januari 2024
Reactie van Nohemi op 15 feb 2024
Dear Jessica,thank you for your preference

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I have been to Cozumel many times. The Westin is by far the best place I have ever stayed! Definitely will return:)
5 nachten verbleven in januari 2024
Reactie van Nohemi op 15 feb 2024
Dear Dawn, thank you for your preference

6/10 – Redelijk

Shawn

Positief: Personeel en service
Negatief: Netheid
6 nachten verbleven in januari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Mr. ShawnWe appreciate your feedback. Thank you!

10/10 – Uitstekend

Addison Daniale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second stay at the Westin and we loved every moment. From the moment you arrive the staff are helpful and friendly! The property is kept clean at all times and is furnished with modern decor. I felt safe the entire time. It is the perfect place to enjoy a getaway!
3 nachten verbleven in januari 2024
Reactie van Lizeth Palacios op 7 mrt 2024
Dear Ms. Addison Daniale, We appreciate your feedback. Thank you!See you soon!

6/10 – Redelijk

Gregg

Positief: Personeel en service
6 nachten verbleven in januari 2024
Reactie van Nohemi op 15 feb 2024
Dear Mr. Gregg,How can we improve our service to make your stay memorable

4/10 – Matig

Ryan

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in januari 2024
Reactie van Nohemi op 15 feb 2024
Dear Mr. Ryan, Please let us know which areas we need to improve. Feedback help us to improve our operatin