Een buitenzwembad, parasols voor strand/zwembad

Beoordelingen van Playacar Palace All Inclusive

4.5 out of 5
Playacar Palace All Inclusive
Playa del Carmen, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 535 van 872 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 872 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 872 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 872 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 872 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

martin, nieuwveen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Topservice in mooi hotel
Mooi hotel, prima ligging tov centrum. Topservice, prima faciliteiten. Heerlijke vakantie gehad.
8 nachten verbleven in juli 2018
Reactie van Playacar Palace op 14 aug 2018
Dear Martin, It is fantastic to learn that your experience was positive and that you found our location convenient to explore the surrounding. We hope to be able to welcome you back!

10/10 – Uitstekend

Familie, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel met prima faciliteiten!
Excellent hotel met prima faciliteiten. Uitstekend entertainment-team. Vriendelijk personeel en volop keuze qua eten.
7 nachten verbleven in juni 2018
Reactie van Playacar Palace op 6 aug 2018
Thank you so much for your amazing comments, we are proud by Reading your kind words towards the Delicious food and the extraordinary staff! Hope we had entice you to come back!

10/10 – Uitstekend

Harry, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente!
In 1 woord: fantastisch! Ligging top, personeel top, entertainment, eten, voirzieningen alles top. Enige minpunt: hoewel erg lekker was er weinig variatie in bufet ( zowel ontbijt als diner)
13 nachten verbleven in april 2018
Reactie van Playacar Palace op 14 mei 2018
Dear Harry, Thank you so much for your kind words, it is amazing to learn you enjoyed your stay With us, we look forward to your next visit.

10/10 – Uitstekend

Ned. familie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel aan het strand.
Super hotel aan het strand. De bediening was top. Eten van prima kwaliteit. We komen hier zeker terug.
7 nachten verbleven in mei 2017
Reactie van Playacar Palace op 3 jun 2017
Beste Ned, Hartelijk dank voor het kiezen van ons en het delen van deze ongelooflijke reacties met ons, we waarderen het echt. Uw tevredenheid is het belangrijkst voor ons en wij doen ons best om al uw verwachtingen te overtreffen tijdens uw bezoek. Dank u voor uw vertrouwen, kom snel terug! Vriendelijke groeten, Playacar Palace.

10/10 – Uitstekend

John

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome property !!!
6 nachten verbleven in april 2024
Reactie van Hotel Management op 2 mei 2024
Dear Mr. John,We are very glad that you found our property awesome and that your vacation was amazing.Likewise, we can wait to have you back for another incredible stay!Kindly,Playacar Palace All Inclusive.

10/10 – Uitstekend

Jasmine Pearl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice staff
4 nachten verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Dear Mrs. Pearl.We are very pleased with your kind comments regarding your recent stay at Playacar Palace. Thank you for acknowledging the dedication of our team. We're glad we were able to surpass your expectations.We hope to see you soon for another perfect stay!Best regards,Playacar Palace All Inclusive.

2/10 – Ontzettend slecht

michel

Negatief: Netheid, voorzieningen
There is not enough space to express myself
1 nacht verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Dear Michel,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Playacar Palace All Inclusive

8/10 – Goed

Duane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good clean small resort that has good food and is easily walkable
4 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Dear Duane,We're very happy that your overall stay at Playacar Palace was joyful. We're glad to learn that the food and cleanliness of the hotel was up to your standards.We look forward to seeing you in the future!Kindly,Playacar Palace

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and convinient place for shopping and ferry ride to Cozumel
4 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Dear Mr. David.Thank you for your positive feedback! We're delighted to hear that you found our staff great and our location convenient for shopping and ferry rides.We look forward to welcoming you back on your next visit.Best regards,Playacar Palace.

2/10 – Ontzettend slecht

Ray

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not as advertised…. 7 restaurants and only 2 are open. Wait… there is more if you didn’t book days in advance its room service. Checking out hours after checking in.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 27 apr 2024
Dear Ray,Thank you sincerely for sharing your feedback regarding your recent experience. We deeply regret that it did not meet your expectations.We understand that the lack of immediate availability at our restaurants, may be frustrating, especially if a reservation has not been made in advance. However, our goal is to ensure a smooth and efficient service through the resort for all our guests, and it is disappointing to hear that this was not the case during your stay. We will review our internal procedures to address any possible delays or inconveniences that may arise in the future.We greatly value your feedback, as it provides us with the opportunity to identify areas for improvement and take the necessary steps to ensure more satisfying experiences for our guests in the future.Furthermore, we sincerely hope to have the opportunity to welcome you again in the future and demonstrate our commitment to your satisfaction and well-being during your stay with us.Warm regards,Playacar Palace.

10/10 – Uitstekend

Jamie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort is right next to the action downtown and next to the Ferry. We loved to sit by the pool and beach all day and the night life in town was great to experience as well. The staff was the most accommodating staff that we have had in our travels. The cost of the resort is very reasonable for what it includes. We tried the Hibachi Grill and the Italian Restaurant. Both were very good! The kids loved ordering room service and it was to the room within the half hour every time. Eric was a great tour guide on the bikes and showed up some renewable architecture as well as the Ruins around the property. He also kicked our behinds in the pool with Zumba. I can't recommend this resort enough for a reasonably priced all-inclusive place to take the family.
5 nachten verbleven in maart 2024
Reactie van Hotel Management op 23 apr 2024
Dear Mr. Jaime.Thank you for sharing your positive experience at Playacar Palace. We are delighted to hear that you enjoyed the convenient location, the amenities, and the excellent service provided by our staff. It's fantastic to know that you appreciated the dining options and prompt room service. Eric will be thrilled to hear that you enjoyed his guided tours and Zumba classes. We appreciate your recommendation and look forward to welcoming you and your family back soon.Kindly, Playacar Palace All Inclusive

10/10 – Uitstekend

Manuel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
3 nachten verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Dear Mr. Manuel.Thank you for your kind word and for taking the time to review our beautiful resort.It will be a pleasure to serve you once again.Kindly,Playacar Palace All Inclusive.

10/10 – Uitstekend

Cathy, North Tonawanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service, food, rooms, pool all excellent. The time share thing totally turns me off.
7 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Dear Mrs. Cathy.We are very happy to learn that your overall experience at Playacar Palace was joyful. Thank you so much for taking the time to review our beloved resort; we have shared you feedback with the in house team for their attention. Our team will be delighted to serve you once again. Best regards,Playacar Palace All Inclusive.

10/10 – Uitstekend

ELIMERYS

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is so good
4 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Dear Mrs Elimeys.Thank you so much for taking the time to review our beloved Playacar Palace, it has been a pleasure to welcome you.We can't wait to have you back.Best Regards,Playacar Palace All inclusive.

10/10 – Uitstekend

Krista

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was spectacular. The pool and ocean with the warm turquoise water was lovely. The kelp on the beach is an issue that needs to get more under control however. That is my only complaint. We weren’t aware it was a public beach prior to the trip. Would have preferred a private beach.
7 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Dear Mrs Krista,We are very happy to learn that your overall experience at Playacar Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best Regards,Playacar Palace All Inclusive.

2/10 – Ontzettend slecht

SERGIO A

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Hotel Management op 13 apr 2024
Apreciable Sr. Sergio.Gracias por tomarse el tiempo para compartir sus comentarios. Nos gustaría saber más sobre su estadía, le solicitamos nos escriba y nos cuente su experiencia. Esperamos con interés escuchar de usted.Saludos cordiales.Playacar Palace All inclusive.

10/10 – Uitstekend

Wendolyne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo fue excelente. Las instalaciones, el personal, los restaurantes y comida. Sin duda volveríamos.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Apreciable Wendolyne.Estamos muy contentos de saber que su experiencia en Playacar Palace fue placentera. Muchas gracias por tomarse el tiempo para dejar tan amable reseña para nuestro querido resort. Nuestro equipo estará encantado de atenderle una vez más.Saludos Cordiales.Playacar Palace All Inclusive

8/10 – Goed

Jabir

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a blast! The reason for 4*'s and not 5 are not many but are significant. The check-in process was lengthy. The rooms were not ready by the promised time. We booked 4 months prior and had requested rooms next to each other, and I followed up with the hotel the week prior. We were not granted this & it was one of the reasons we chose this resort. One of the rooms we ended up in was on the main floor just near the main entrance. Every person that walked to the elevators walked past our room and it was so loud at all hours of the day/night. This room is better suited for another purpose rather than patrons. Last, the push for their 'VIP membership' was required after arrival at the hotel. We were tired and didn't feel in the mood for listening to a sales-upsale. They might have had better luck with us if they had let us inquire at a later time.
7 nachten verbleven in maart 2024
Reactie van Hotel Management op 8 apr 2024
Dear Jabir.Thank you for taking the time to share your feedback about your recent stay at our resort. We're thrilled to hear that overall you had a good experience. Your comments are valuable to us as we continuously strive to improve our services and facilities. We will certainly take your feedback into consideration to enhance the overall guest experience. We look forward to the opportunity of welcoming you back for another wonderful stay in the future. Best regards, Playacar Palace All Inclusive

10/10 – Uitstekend

Erica, San Mateo

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, the stay at Playacar Palace was excellent. We were there as a family of four (2 teenage boys) & another family. We would recommend staying here and will highly consider coming back next time we visit Playa del Carmen. Pros: Staff was very nice - Ricardo (pool staff), Carlos (pool bar), Fabiola (Cafe Mar Hostess), Paulina (Awe Spa masseuse) and Ivan (server) were some of our favorites. Rooms and hotel were very clean. Room service/mini bar requests were handled expeditiously. Food was far beyond what we have come to expect at an all-inclusive. Entertainment was really fun. Beach access is amazing and the ocean is incredible! Really close to local shopping. Cons: The immediate upsell to listen to a presentation/purchase a membership upon arrival. It was borderline aggressive. The same thing happened as we were leaving. Not the best way to start/end a vacation. Not enough pool chairs. This is a smaller property, but they reserve half of the chairs for their VIP members, so finding chairs after 8am is really difficult. Doesn’t seem fair when spending a ton of money on vacation. Was not able to dine at two of the restaurants as we couldn’t get reservations. Such a bummer. Hotel gift shop is ridiculously overpriced and was not forthcoming with which sunglasses could be purchased with store credit. Store staff was visibly irritated and turned rude when we insisted. We would have purchased more there if she wasn’t so rude.
6 nachten verbleven in maart 2024
Reactie van Hotel Management op 6 apr 2024
Dear Mrs. Erica Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you to create beautiful memories with your loved ones. We are pleased to know that your overall stay was great and that you found our property to be worthy of your vacation time. please be sure that every detail has been noted, and has been addressed with the staff and most important our manager team to implement corrective actions. It was an amazing experience to have hosted you and we would be delighted if given another opportunity through future visits. Best Regards.Playcar Palace All Inclusive

10/10 – Uitstekend

Mariana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The latest check out was 1:30pm
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Dear Mrs Mariana! It was a pleasure to welcome you at Playacar Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards.

8/10 – Goed

Dennis Hing, Port Coquitlam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Waking distance to shopping.
7 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Dear Mr. Dennis Hing.Thank you for taking your time to reviews us so well. We appreciate you choosing us for this vacation, and we hope we can have you again for another wonderful vacation. Best Regards!

10/10 – Uitstekend

Andrew W

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the best food I have ever had at an all inclusive and I have been to a bunch of resorts
7 nachten verbleven in maart 2024
Reactie van Playacar Palace op 30 mrt 2024
Dear Andrew W!Amazing!Thank you for sharing. We are happy to hear you enjoyed the delicious food, and especially happy to hear its the best you have had!It was a pleasure having you vacation with us and we look forward to having you back!Best Regards

8/10 – Goed

Randall Todd

5 nachten verbleven in maart 2024
Reactie van Hotel Management op 18 apr 2024
Dear Mr. Todd,Dear Mr. Lee,We are very happy to learn that your overall experience at Playacar Palace was joyful. Thank you so much for taking the time to review our beloved resort!Our team will is delighted to serve you once again.Kindly,Playacar Palace All Inclusive

10/10 – Uitstekend

Cheryll Gearlan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my first time in Mexico and what a wonderful experience it was. Playacar Palace is a very wonderful all inclusive resort that I highly recommend. The entire staff are warm and attentive, they made us feel like home. The location of this resort is on point, few steps from 5th Ave and the pier. The resort's food were fantastic and the Spa facility and service will make you want to return soon. I would return here to this resort the next time I go back to Playa.
4 nachten verbleven in maart 2024
Reactie van Playacar Palace op 26 mrt 2024
Hello Cheryll,Fantastic!We are delighted to have welcome you to Mexico on you first trip and your first stay with us. We are glad to hear it was a fulfilling stay and you enjoyed it. We are especially glad to have your recommendation. It was a pleasure having you and we look forward to having you back.Best Regards

10/10 – Uitstekend

Jennifer Helena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and great hotel. Clean, laid back, excellent service. The chair reservation system at the pool needs work. Too many on reserve and unused for the day. Also the loungers need to be replaced as they are quite worn. Small details that certainly didn’t ruin our stay. Would return in a heartbeat. It was wonderful.
14 nachten verbleven in maart 2024
Reactie van Moon Palace Cancun op 25 mrt 2024
Dear Jennifer Helena,Great!We are happy to hear you will be back. We appreciate you feedback and we have noted same and shared it with the respective department. It was a pleasure having you and we are looking forward to welcome you back.Best Regards

2/10 – Ontzettend slecht

Paul

Negatief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Playacar Palace op 19 mrt 2024
Dear Paul,Thank you for shared your recommendation would be so kind to shared more details about your experience in a DM? Respectfully!

6/10 – Redelijk

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort is nice but catered mostly to members that bought into the resort weeks. So unless you get up around 6 am to get a beach or pool chair you won’t get one. Also they didn’t allow us to use our resort credits as promised and were charged for them instead.
5 nachten verbleven in maart 2024
Reactie van Playacar Palace op 23 mrt 2024
Hello Tiffany,We appreciate you taking the time to share your feedback. We are sorry to hear your stay was not 100% fulfilling. As a gentle reminder, the resort credits are used on selected items, and only a percentage that applies. We do hope we can welcome you back for a more fulfilled stay.Best Regards

8/10 – Goed

Donald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great, a one block walk to the mall and 5 th avenue. The beach and the water were beautiful although high tide kept us off it often. The food was great, restaurants booked up early though so we didn’t try them all.
6 nachten verbleven in december 2023
Reactie van Playacar Palace op 19 mrt 2024
Dear Donal,We appreciate your feedback , we hope you can give us the opportunity to host you again very soon!Cordially

8/10 – Goed

Edgardo

Reisde met familie en kleine kinderen
Positief: Personeel en service
Más personal en área de alberca, tanto como seguridad ya que los huéspedes son muchos y al haber una sola alberca pues está saturada
4 nachten verbleven in februari 2024
Reactie van Playacar Palace op 7 mrt 2024
Estimado Edgardo,Muchas gracias por compartinos su retroalimentación respecto a su reciente estancia , sus comentarios ya fueron canalizados a los departamentos correspondientes para mejoras en las áreas de oportunidad que menciona, esperamos hospedarle nuevamente en un futuro cercano!Cordialmente!

8/10 – Goed

Monica

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best place to eat is Momo the waiter Jhonatan was amazing. We had great time and great dinner .
7 nachten verbleven in februari 2024
Reactie van Playacar Palace op 4 mrt 2024
Dear Monica,Thank you for choosing to vacation with us here at Playacar Palace. We are delighted to took the time to share your experience. We are glad to hear you enjoyed dining at Momo and Jhonatan was exceptional. We will commend him for his great work. It was our pleasure having you here and we look forward to having you back.Best Regard

8/10 – Goed

Joanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was polite, friendly, seemed genuinely interested in their work.
2 nachten verbleven in februari 2024
Reactie van Playacar Palace op 4 mrt 2024
Dear Joanne,We appreciate you sharing your feedback. It was a pleasure been apart of your vacation and we hope to see you back!Kindest Regards

10/10 – Uitstekend

Deborah L

Reisde met partner
Staff was awesome
8 nachten verbleven in januari 2024
Reactie van Playacar Palace op 12 feb 2024
Dear Deborah,Thank you for your positive review!We look forward to welcome you back very soon!Best Regards!

10/10 – Uitstekend

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff couldn't have been nicer or more accommodating. The food was just okay. Limited restaurants. They didn't publicize activities. You had to go ask each day what was going on. And so things were missed.
7 nachten verbleven in januari 2024
Reactie van Playacar Palace op 8 feb 2024
Dear Sean,We're glad to hear that you found our staff accommodating. We apologize if the food didn't meet your expectations and for any inconvenience regarding the activities. We'll take your feedback into consideration to improve. We hope to welcome you back for a better experience soon!Best Regards!

10/10 – Uitstekend

JORGE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EL HOTEL ESPECTACULAR,EL SERVICIO DE TODO EL PERSONAL EN GENERAL FUE INCREÍBLE, GRACIAS A TODOS ELLOS MI ESTANCIA Y LA DE MI FAMILIA FUE ENCANTADORA!!POR SUPUESTO QUE REGRESAMOS!!
3 nachten verbleven in februari 2024
Reactie van Playacar Palace op 6 feb 2024
Estimado Jorge,Apreciamos el tiempo que ha invertido en compartirnos su recomendación nos complace saber que su estadía fue más que satisfactoria y que pudo disfrutar muchos aspectos de nuestros servicios especialmente la atención de nuestro personal! Esperaremos con ansías hospedarle nuevamente!Cordialmente,

10/10 – Uitstekend

Kim, Bismarck

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the views of the resort, all of the staff was super friendly! We took advantage of the spa, which was an amazing experience, along with the access to the sister resort in Cozumel! I would definitely stay here again!
4 nachten verbleven in januari 2024
Reactie van Playacar Palace op 6 feb 2024
Dear Kim,We feel very honored with your amazing comments about the staff , the spa and privilege location next to the ferry station for Cozumel Island, we would love to host you again in a very near future!Best Regards

10/10 – Uitstekend

David

9 nachten verbleven in januari 2024
Reactie van Playacar Palace op 20 mrt 2024
Dear David,Thank you for your recommendation, We look forward to welcome you back very soon!

2/10 – Ontzettend slecht

Nazneen

3 nachten verbleven in januari 2024
Reactie van Playacar Palace op 20 mrt 2024
Dear Nazneen,We would like to have more details about your experience, would be so kind to share in a PM?Respectfully,

6/10 – Redelijk

Lisa

Reisde met partner
Positief: Netheid, personeel en service
The buffet was average , like the location ,. The floors are very unsafe when wet .
7 nachten verbleven in januari 2024
Reactie van Playacar Palace op 24 jan 2024
Dear Lisa,Thank you for taking the time to shared your experience, we urge our guests to voice their dissatisfactions while they're on the property we couldn't find any reports on your behalf on our records abour the remarks in your feedback however be sure we will take in consideration for future improvements. Sincerely,

10/10 – Uitstekend

Cara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
7 nachten verbleven in januari 2024
Reactie van Playacar Palace op 19 jan 2024
Dear Cara,Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We appreciate taking the time in sharing with us your feedback in regards the rooms temperature AC as it is extremely important to us we will share your comments with the department involve. We remain at your service. It will be a pleasure to welcome you back to Playacar Palace in the very near future. Best Regards!

8/10 – Goed

Shane

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Family Stay
Pros - close to 5th Ave shopping, close to ferry to Cozumel, good restaurants with good service in them, good pool service, available reservations for dinner, front desk staff good, cleaning crew great Cons - no beach-just pool, not a fan of the process after check-in where they try and pressure you to sit down with them and talk about the resort, credits and setting an appointment for them to sell you on time-share weeks-especially after a long day of travel, morning buffet service is terrible if you want to drink anything other than coffee and then they give it to you once and you never see them again, don't ask for anything else, because you won't get it, check-out process comes with the hard sell to come back again for a promotional offer.
5 nachten verbleven in januari 2024
Reactie van Playacar Palace op 19 jan 2024
Dear Shane,At Playacar Palace, we have a commitment to provide quality service beyond our guests’ expectations and sincerely we regret to read the comments that you are mentioning in your review about the service at breakfast as it definitely not the Playacar Palace experience we work in providing. We would love you can give us another opportunity to host you!Respectfully!

10/10 – Uitstekend

Alejandro

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
5 nachten verbleven in januari 2024
Reactie van Playacar Palace op 11 jan 2024
Dear Alejandro,Thank you so much for your positive review, Best Regards!

10/10 – Uitstekend

Michael

Positief: Netheid
11 nachten verbleven in december 2023
Reactie van Playacar Palace op 30 jan 2024
Dear Michael,Thank you for your positive recommendation,Best Regards!

6/10 – Redelijk

Vivek

Positief: Netheid, personeel en service
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
4 nachten verbleven in januari 2024
Reactie van Playacar Palace op 8 jan 2024
Dear Vivek,Thanks so much for giving Playacar Palace the opportunity to host you, we appreciate the time you took to write a review about your experience. The constructive criticism of our guests helps us identify areas we need to improve, you may rest assured we will take into consideration all your comments for future improvements. We truly regret the remarks on your review and the inconveniences these may have caused you we do offer vegetarian options however for future reference we kindly invite you to notify your diet restrictions with Public Relations in order to give a proper follow up and avoid any inconvenience or misunderstood my partners will love to assist you! We hope to welcome you back !Sincerely.

8/10 – Goed

Dilip

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
4 nachten verbleven in januari 2024
Reactie van Playacar Palace op 8 jan 2024
Dear Dilip, It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff, we appreciate your feedback in regards pool schedule and activities offer in order to channeled with the departments involve and implement new procedures, we hope you can give us the opportunity to host you again very soon!Kind regards!

8/10 – Goed

sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service and staff were incredible and helpful. Food was amazing, especially the desserts! The restaurants were excellent and far better than many all inclusive i have stayed at. There was never any problem getting into the buffet. The adult only Mexican dinner was the only meal I didn’t like. The rooms were good and beds comfortable. Small balcony. Location was right in playa so easy to go into town and get street food and shopping. Very busy town! Endless streets of places to go. Only downside to this resort is the beach- the hotel is beside the ferry so beach only goes to the one side, no beach chairs or umbrellas on the beach, locals all use as public beach and it is blacked with very little walking area. For the price of this trip and location we were okay with not having the instagram beach although I would have liked a quite spot on beach. The pool area was ok. Need to get up early to get good seats reserved and pool is not that big. I liked that like resort felt smaller- I hate having to walk forever to get to room it was easy to get around quick here. Coffee shop and former cocktails were outstanding.
5 nachten verbleven in januari 2024
Reactie van Playacar Palace op 8 jan 2024
Dear Sarah,Thank you so much for your detailed review your insights and impressions are extremely important for us, thank you for mentioned the restaurants, food, location, pool area , cocktails and coffee shop in regards our beach unfortunately because of the weather conditions the beach was eroded since one month ago this is temporarily until the tide goes out, however we feel happy to know your stay was overall very positive, We hope to welcome you back very soon!Cordially

8/10 – Goed

Sonia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff were kind and friendly! However, when multiple family members got GI problems from food and water the management ignored us and did nothing to make amends. We were also unable to secure a rollaway bed for our entire 6-day stay.
Reactie van Playacar Palace op 8 jan 2024
Dear Sonia,Thank you for taking the time to shared your feedback about the impression of your recent stay please note we have hygiene audits every week of which we are certified by the distinctive H to meet high standards of hygiene, regarding the comment you mentioned we were not haved any reports of any other guest of the hotel that were sick, in regards the rollaway bed as this request is subject to availability we have the report from Front desk department they offered you a room change to a double bed room, we apologize if your stay was not what you come to expect however we appreciate your feedback and the highlighting the service from our friendly and kind staff.Cordially,

10/10 – Uitstekend

Tobias

2 nachten verbleven in januari 2024
Reactie van Playacar Palace op 8 jan 2024
Dear Tobias,Thank you for shared your positive rate, we would love to host you back very soon!Best Regards!

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a fabulous place to stay. The service, food, cleanliness, beauty and friendliness of the staff is excellent. The people go out of their way to make your stay the best. Many convenient and delicious dining options, Our entire family had the best time… something for everyone!
5 nachten verbleven in december 2023
Reactie van Playacar Palace op 5 jan 2024
Dear Sally,We thank for your positive comments in regards service, food , cleanliness, and service ,we hope you welcome you back.Best Regards!

10/10 – Uitstekend

Julio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the staff, the food, the events the staff does for the guests.
4 nachten verbleven in december 2023
Reactie van Playacar Palace op 5 jan 2024
Dera Julio,We feel honored with your positive review regarding the staff, the food and the events, we look forward to welcome you back very soon!Best Regards!

10/10 – Uitstekend

Matthew, Tacoma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Playacar Palace op 5 jan 2024
Dear Matthew,Thank you for your positive recommendation,Best Regards!