Dear Adelina,We are very saddened to read your review and read that we did not fullfil your expectations. I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience.Thank you for staying with us and I hope you will give us another opportunity to serve you.Yours Sincerely,Ilse Jordan, Web Relations.

Dear Meredith,We sincerely appreciate you choosing Sandos Playacar for your stay and are pleased to hear that you have had a positive experience so far. We value your comments very much.I would like to take this opportunity to mention to you that we are working diligently on improving our options for people with special dietary needs. It is important to us to ensure that all of our guests enjoy a complete and satisfying dining experience, regardless of their dietary requirements.We appreciate your feedback and your patience as we work to improve our food options. If you have any specific requests or dietary requirements, please do not hesitate to let us know so that we can serve you in the best possible way during your stay.Thank you again for choosing Sandos Playacar. We are here to make your experience as pleasant as possible.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Dino,Thank you for choosing Sandos for your stay. We are very happy to hear that you enjoyed our shows. However, we are sorry to hear that your experience with our restaurant reservations was not entirely satisfactory.We completely understand your frustration. Although we have several restaurants in our facilities, we have limitations due to high demand. To ensure quality service, our seating is designed for smaller groups, up to a maximum of 6 people per table. In addition, we set a maximum number of people per time slot to maintain reasonable wait times for food.It is important to note that, as you mentioned, there are times available for reservations, but we understand that it is your decision not to take advantage of those options due to schedules.We sincerely regret that you did not have the opportunity to try our restaurants despite your interest. We greatly appreciate your feedback as it helps us to continually improve our services.Best regards!Ilse Jordan Web RelationsSandos Playacar

Estimada Maria,Lamentamos sinceramente que su experiencia en nuestro resort no haya cumplido con sus expectativas. Nos tomamos muy en serio los comentarios de nuestros huéspedes y valoramos la oportunidad de mejorar en todos los aspectos.Nos entristece saber que la calidad de la comida no estuvo a la altura de lo esperado y que las bebidas no cumplieron con sus estándares. Nuestro equipo de cocina y bar está comprometido a proporcionar una experiencia culinaria y de bebidas excepcional, y lamentamos que no hayamos logrado alcanzar su satisfacción en esta ocasión.Respecto al parque acuático para niños, apreciamos su opinión y tomaremos en consideración sus comentarios para mejorar nuestras instalaciones y servicios.Nos gustaría tener la oportunidad de compensar su experiencia y brindarle una estancia más satisfactoria en el futuro. Si está dispuesto/a a darnos otra oportunidad, estaremos encantados de recibirle nuevamente y de asegurarnos de que tenga una experiencia memorable.Por favor, no dude en ponerse en contacto con nuestro equipo de atención al cliente para discutir cualquier preocupación adicional que pueda tener. Agradecemos sus comentarios y esperamos tener la oportunidad de servirle nuevamente en el futuro.Atentamente,Ilse Jordan, Relaciones Web

Dear Donnette.We sincerely regret that your experience at our resort did not meet your expectations. We take our guests' comments very seriously and value the opportunity to improve in all aspects.We are saddened to hear that the quality of the food was not up to your expectations and that the beverages did not meet your standards. Our kitchen and bar team is committed to providing an exceptional culinary and beverage experience, and we regret that we were unable to meet your satisfaction on this occasion.Regarding the children's water park, we appreciate your feedback and will take your comments into consideration to improve our facilities and services.We would like to have the opportunity to make up for your experience and provide you with a more satisfactory stay in the future. If you are willing to give us another opportunity, we would be delighted to welcome you back and ensure you have a memorable experience.Please feel free to contact our customer service team to discuss any additional concerns you may have. We appreciate your feedback and look forward to the opportunity to serve you again in the future.Sincerely,ilse jordan Relaciones Web

Dear Douglas:Thank you for choosing our facility as your holiday destination.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear guest,Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise.Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!Warm regards,llse Jordan Web Relations

Dear Mercedes,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Dear Oakley,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.,

Dear Travis,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stayPlease be sure that we would be happy to communicate your words to all our SandistOnce again thank you for your comments, we do hope we have another opportunity to welcome you again in the future. Best regards, llse Jordan Web Relations

Dear Carly,We are glad to know that you had a great time staying at Sandos Playacar. We would like to thank you for taking your time to write such a nice review.All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned.Once again thank you very much, we truly hope to have you back soon.Sincerely, Ilse Jordan, Web Relations.

Estimada Norma,Agradecemos mucho su reciente visita y por haberse tomado el tiempo de escribir sus comentarios, realmente nos hace feliz saber que tuvo una excelente estancia con nosotros.Muchas Gracias por habernos dado la oportunidad de haberlo hospedado.Esperamos verlos en sus próximas vacaciones y consentirlo aquí en “su casa lejos de casa”Saludos cordiales, Ilse Jordan Web Relations

Dear Benjamin,We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Playacar. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Gina,Thank you very much for choosing Sandos Playacar, we are delighted to know that despite finding the hotel too big, you had a pleasant stay with us and enjoyed the food and service we offer. We want to clarify that the property is very large, therefore we have small cars that transfer guests from one point to another within the hotel, and are available to everyone throughout the day.Our All Inclusive Complex is conformed by the Family Section, the superior Select section which is only adults and the Royal Elite Hacienda Section, therefore it is a sectioned hotel, but at no time do we think that the family section is the farthest from everyone, on the contrary, our facilities consist of kids club, teens club area, multiple activity courts, foosball and large family water park areas located in the family rooms, another next to the addition next to the Palmaïa hotel overlooking the beach with pool and swim-up bar, so I consider that families have a large area to enjoy throughout all our facilities.Besides if you decide to walk along our health trail you will find on the way many activities for children, such as the city of cats or feed pancho and lola, stroll through the area of the changos, ride a bike, etc.. Many more activities are available for the whole family.I assure you that we take your comments and observations constructively and will continue to improve as much as we can, we hope you can give us another opportunity to show you that our main goal is to create unforgettable experiences and offer the best service possible.Best regards, Ilse Jordan Web Relations

Estimada Esmeralda,Agradecemos mucho su reciente visita y por haberse tomado el tiempo de escribir sus comentarios, realmente nos hace feliz saber que tuvo una excelente estancia con nosotros.Muchas Gracias por habernos dado la oportunidad de haberlo hospedado.Esperamos verlos en sus próximas vacaciones y consentirlo aquí en “su casa lejos de casa”Saludos cordiales, Ilse Jordan Web Relations

Dear Thomas,On behalf of the Sandos Playacar family, we thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.

Dear Bradley,Wow! We would like to thank you for choosing Sandos Playacar as your holiday destination, and for your kind and detailed review about the resort.Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff.It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you.Sincerely, Ilse Jordan, Web Relations.

Dear Madeline, Thank you very much for your pleasant comment about your most recent experience at Sandos Playacar Resort. We appreciate your compliments as well as your constructive criticism. We know how important it is our guests opinion to the continuous growth of our hotel, so thank you for that. We hope to see you really soon.Best regardsIlse Jordan, Web Relations.

Dear Eric,Thank you for those great comments and we are glad your vacation was a wonderful experience.We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion.We hope that it won’t be too long before you let us give you again an unforgettable experience.Best regards,Ilse Jordan, Web Relations.

Dear Sacha,We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Playacar. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Guest,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations.We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. KindestWishes, Ilse Jordan, Web Relations.

Dear Janelle,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Estimada Kristin, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente y poder darnos la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Dear Aistin,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Estimado Ricardo, Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperaremos ansiosos su regreso!!!Ilse Jordan, Web RelationsSandos Playacar

Dear Ms, Piedra,We are sincerely sorry to hear about your unsatisfactory experience at our resort. We take our guests' comments very seriously and regret that we did not meet your expectations during your stay.I would like to address a few important points. First of all, I would like to invite you to visit our official website to consult the hotel map, which will help you familiarize yourself with the layout of our facilities and thus locate the room category you booked in advance. However, it is important to clarify that our hotel does not guarantee a view for any room, as specified in the room description.In addition, we are saddened to hear about your perception of discrimination by our staff. We deeply regret any experience that caused discomfort. Equality and hospitality for all our guests are core values at our resort, and our staff receives ongoing training to ensure the guest experience. We encourage you to review the multiple positive comments on this same platform that support this commitment.Lastly, I would like to mention that we tried to contact you during your stay. Our colleague Alma, the Expedia VIP Concierge, was available to deliver the amenity and assist you with whatever you needed. However, upon finding a "do not disturb" card on your door, we were unable to make the delivery. In addition, our calls went unanswered, which unfortunately prevented us from contacting you. This situation, unfortunately, was not a mistake on our part.We have taken careful note of each point you mentioned in order to improve. We are always concerned about the well-being of our guests and strive to make a vacation at our property an unforgettable experience.We sincerely appreciate you choosing to stay with usYours sincerely,Ilse Jordan, Web Relations

Dear William,We would like to thank you the time you have taken for sharing such great things about your recent stay at Sandos Playacar. It is wonderful to know that you felt welcomed by us and that your experience was a pleasant one.We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Estimado Pablo, Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales! Ilse Jordan, Web RelationsSandos Playacar

Dear Jill,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Estimado Matías, Al momento de extenderle un cálido saludo, tomo la ocasión para agradecerle por compartir con nosotros sus comentarios anexos.Le agradecemos las observaciones que nos comparte sobre las cuales le prometemos tomar acciones correctivas.Esperamos tener el gusto y el honor de recibirles nuevamente en su casa en la Riviera Maya.Saludos cordiales, Ilse Jordan Web Relations

Dear Gabriela, We thank you for sharing your comments about your recent stay at Sandos Playacar with readers of this internet site.We are sorry to see that our food selection and restaurants were not up to your expectations. We work hard to improve and elevate the quality of our services. We will certainly keep improving as we firmly believe in continuous improvements philosophy. We deeply appreciate the fact that you take time to highlight your personal opinion about areas of opportunity in which you believe we should focus our efforts and direct resources.Kindest Wishes, Ilse Jordan, Web Relations.,

Estimada Marcella, Agradecemos por habernos elegido y nos hubiera gustado conocer sus observaciones a través de este importante medio. ¡Saludos cordiales! Ilse Jordan, Web RelationsSandos Playacar

Estimada Karla,Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir su puntuación de su estancia. Esperamos recibirle en un futuro no muy lejano. ¡Siempre a su Servicio!Saludos cordiales, Ilse Jordan Web Relations

Dear Robert,We would like to thank you for taking the time to share your recent experience at Sandos Playacar.We would like to extend an apology for any inconvenience that may have arisen during your stay, rest assured that your highlights will be taken into consideration and immediate proactive action will be taken in order to provide a better experience for your and to future guests.We will continue follow up these inconvenience, thank you for giving us the opportunity to approach to you.Sincerely, Ilse Jordan, Web Relations.

Estimada Adriana, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente y poder darnos la oportunidad de cambiar su percepción.Saludos cordiales, Ilse Jordan Web Relations.

Dear Donna:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear Jessica,We would like to thank you for taking the time to write such a nice review about your recent stay at Sandos Playacar.We are glad that your experience with us was pleasant and to have read that you really enjoy our stay with us. We will be hoping for your return soon so you can enjoy our services again.Sincerely, Ilse Jordan, Web Relations.

Dear Tanya,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.

Estimada Carolina, Muchas gracias por su valoración, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Ilse Jordan, Web RelationsSandos Playacar

Dear Dawn,We deeply regret the poor impression you had of our property as expressed in your review.We understand that it would have been helpful for us to have had the opportunity to speak with you during your stay at the hotel. At the time of your arrival, we checked on many of the issues you mentioned and made every effort to meet all of your needs. I recall you commenting that everything was in order and that your experience was fantastic. Therefore, it was a surprise for us to read your comments in this medium. We certainly would have made an even greater effort to ensure a satisfactory experience had we had the opportunity to address your concerns directly.Please be assured that we will take your criticisms into consideration in order to implement the necessary corrective measures and improve our services where appropriate.Our best wishes to you.Best regards,Ilse Jordan Web Relations

Dear Abbey, Thank you very much for your review, we would have loved to hear from you. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Janet,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.,

Dear Sara,While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Playacar Resort.We are very happy to see that you had a great time in our hotel and that you enjoyed particularly our adult’s only section.We hope to see you next year at Sandos Playacar, your home away from home..Warm regards,

Dear Jason,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Pam,We would like to express our sincere appreciation for choosing Sandos Playacar. We are pleased to know that, despite believing that the hotel seems to be reserved mainly for Royal Elite (vacation club) members, you had a pleasant stay with us.We would like to clarify that our property is quite extensive. Our All Inclusive resort is composed of the Family Section, the superior adults-only Select Section and the Royal Elite Hacienda Section. Therefore, it is a segmented hotel, but at no time do we think that the family section is far from everyone. On the contrary, our facilities include a kids club, teen area, multiple activity courts, foosball and large family water park areas located in the family rooms, plus another next to the Palmaïa hotel overlooking the beach, pool and pool bar, so we feel that families have a large area to enjoy in all our facilities.Also, if you decide to walk along our health trail, you will find along the way many activities for children, such as the cat city or feeding Pancho and Lola, strolling through the changos area, biking, etc. There are many more activities available for the whole family, and all sections of the hotel not just for royal elite guests.We assure you that we take your comments and observations constructively and will continue to improve as much as possible. We hope you will give us another opportunity to show you that our main goal is to create unforgettable experiences and provide the best possible service.Best regards,Ilse Jordan Web Relations