Een privéstrand, ligstoelen aan het strand, parasols, strandlakens
Beschikbaarheid controleren

Beoordelingen van Encantada Tulum

4 out of 5
Encantada Tulum
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO

Beoordelingen

10

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 103 van 111 beoordelingen" "
Gastenscore: 8 - Goed. 7 van 111 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 111 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 111 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 111 beoordelingen" "

10/10

Netheid

10/10

Personeel en service

9,6/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Elissa

4 nachten verbleven in maart 2024
Reactie van Elissa op 5 apr 2024
Dear Elissa, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 – Uitstekend

Meredith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
3 nachten verbleven in januari 2024
Reactie van Meredith op 22 jan 2024
Dear Meredith, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 – Uitstekend

Dayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
5 nachten verbleven in november 2023
Reactie van Dayne op 23 nov 2023
Dear Dayne, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 – Uitstekend

madalina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
O
6 nachten verbleven in oktober 2023
Reactie van Madalina op 4 nov 2023
Dear Madalina, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Julian

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property and staff
2 nachten verbleven in oktober 2023
Reactie van Julian op 18 okt 2023
Dear Julian, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

8/10 – Goed

Gharzai

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice and Quiet
1 nacht verbleven in augustus 2023
Reactie van Gharzai op 28 sep 2023
Dear Gharzai, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
2 nachten verbleven in augustus 2023
Reactie van Amy op 6 sep 2023
Dear Amy, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 – Uitstekend

Muricio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Um lugar que você fica com pé na área.
3 nachten verbleven in augustus 2023
Reactie van Muricio op 29 aug 2023
Dear Muricio, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 – Uitstekend

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptional staff and grounds. Perfect for couples to spend quality time.
4 nachten verbleven in juli 2023
Reactie van Daniel op 24 jul 2023
Dear Daniel, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Marc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
3 nachten verbleven in juli 2023
Reactie van Marc op 21 jul 2023
Dear Marc, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Deidra

Reisde met een groep, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
5 nachten verbleven in juli 2023
Reactie van Deidra op 17 jul 2023
Dear Deidra, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.
4 nachten verbleven in juli 2023
Reactie van Linda op 11 jul 2023
Dear Linda, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Patrick

4 nachten verbleven in juni 2023
Reactie van Patrick op 11 jul 2023
Dear Patrick, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Patrick

2 nachten verbleven in juni 2023
Reactie van Patrick op 20 jun 2023
Dear Patrick, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Derek W

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023
Reactie van Derek op 26 jun 2023
Dear Derek, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

8/10 – Goed

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2023
Reactie van Jon op 20 jun 2023
Dear Jon, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Maria E

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023
Reactie van Maria op 20 jun 2023
Dear Maria, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Daniel

Positief: Personeel en service
3 nachten verbleven in mei 2023
Reactie van Daniel op 20 jun 2023
Dear Daniel, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in april 2023
Reactie van Caroline op 20 jun 2023
Dear Caroline, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at Encantada Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at Encantada in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.

2/10 – Ontzettend slecht

Stephanie

Reisde met partner
Positief: Netheid, personeel en service
I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to
3 nachten verbleven in maart 2023

10/10 – Uitstekend

ERIK

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!
5 nachten verbleven in maart 2023
Reactie van Erik op 22 mrt 2023
Dear Erik, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Segolenne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!
Our stay was absolutely amazing. We were on our honeymoon and it could not have been more special. The rooms are so lovely and spacious and well designed. There is a lovely little area outside to enjoy drinks in the evening or your breakfast in the morning. The complimentary breakfast is fantastic. You are able to also use the pool of their sister hotel just across thé street. It is a few minute walk from lots of restaurants and bars you can walk to or even borrow a bike from the reception. We borrowed a bike every evening. They kept the beach very clean and removed the seaweed. The whole hotel is on the beach. Nothing like waking up in the morning and walking to breakfast with no shoes in soft sand.
4 nachten verbleven in maart 2023
Reactie van Encantada op 10 mrt 2023
Dear Segolene, thank you very much for taking the time to provide us with your feedback following your last stay at Encantada Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great experience
all amazing
5 nachten verbleven in februari 2023
Reactie van Encantada op 23 feb 2023
Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!

10/10 – Uitstekend

Birgitta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give more than 5 stars I definitely would. One of my best vacations. Thanks to the entire team. Very hard dedicated genuine staff.
5 nachten verbleven in februari 2023
Reactie van Encantada team op 10 feb 2023
Thank you so much for your comments, we are glad you had a really good vacations with us and we would be happy to host you once again!

10/10 – Uitstekend

NUNO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pequeno Hotel em cima da praia com excelente serviço
5 nachten verbleven in december 2022
Reactie van Encantada Staff op 3 jan 2023
Dear Guest we really appreciate that you took the ti me to write this review. We are glad that you enjoyed your time with us! We are so happy to read that your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 – Uitstekend

Shirlene

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Encantada is Heaven!
Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!
3 nachten verbleven in oktober 2022
Reactie van La Valise Staff op 17 okt 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 – Uitstekend

Robert

5 nachten verbleven in oktober 2022
Reactie van La Valise Staff op 17 okt 2022
Dear ...., we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and quiet hotel. Great and personal service.Very short walk to plenty of restaurants and stores. My husband and I really enjoyed our stay.
3 nachten verbleven in oktober 2022
Reactie van Encantada Staff op 12 okt 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 – Uitstekend

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We cannot say enough about @encantadatulum not do pictures or videos do the property, staff and feel any justice. This boutique hotel is simply amazing! Not only does it feel like it is carved within a beach front piece of the jungle it is truly spectacular. It has only 8 rooms so no matter if fully sold out you feel like you have the whole place to yourself. You never really stumble over other guest. The rooms are beautiful, well maintained, not 1 detail is missed and truly enjoyable. The staff is great and the high level of service they provide is the best I have EVER experienced. Every single staff member knew us by name and provide service with warmth, care and a smile. They always were at the ready to jump at any request or opportunity to make our stay better. Constantly checked on us to ensure we were comfortable and did not need anything. They always had our room clean and turned over with fresh towels to the point that we even asked how they knew precisely when we would be out and the room available! Each night they always left us a treat and we loved coming back in the evening to see what was waiting for us. The food at the property was delicious. The complimentary breakfast was not your usual continental but freshly made to order. The lunch menu (the various items we tried) always flavorful with very generous servings. The dinner menu was just as high quality. Highly recommend the raspberry sorbet! OMG! Can’t forget the bonuses such as ability to e
4 nachten verbleven in augustus 2022
Reactie van Encantada Staff op 8 sep 2022
Dear Victor, thank you for taking the time to share your experience at Encantada Tulum.We are particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words.Best wishes.

10/10 – Uitstekend

Secily

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this place!!!!
5 nachten verbleven in maart 2022
Reactie van Encantada Staff op 2 sep 2022
Dear, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our Tulum home
Our trip was amazing from the moment we step in Encantada we were shown around and the place is beautiful peaceful our villa was amazing the only thing in the garden area there is construction going on in the next resort and it can get pretty loud but the staff and the resort make up for it there amazing. We used whatsup and it was great they answer very quickly. We also stayed with Radhoo there sister resort and they organized everything for us taking our bags and getting our room ready while we enjoyed the day. Food was great and drinks as well. We even helped baby turtles to the beach amazing! Just perfect stay will be back!!! Thank you Encantada!
2 nachten verbleven in augustus 2022
Reactie van Encantada Staff op 30 aug 2022
Dear Rosa, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities.Best regards

10/10 – Uitstekend

Daniela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Volveríamos sin dudarlo!
Nos hospedamos por un fin de semana en la encantada, la estancia fue de lo mejor, desde que llegamos, todo el staff super amable, desde la persona que nos ayudó con el equipaje, al hacer check in, todo super bien! Al llegar te reciben con una bebida de bienvenida (super rica por cierto), nuestro desayuno estaba incluido, puedes elegir de su menú y te lo llevan hasta tu habitación, limpieza de 10, el staff siempre dispuesto a darte recomendaciones de la zona, un día paseamos en bicicleta, las cuales se nos fueron prestadas en el hotel. Sin dudarlo volveriamos!
2 nachten verbleven in augustus 2022
Reactie van Encantada Staff op 13 aug 2022
Estimada Daniela, gracias por tomarse el tiempo de compartir su experiencia en Encantada Tulum. Estoy particularmente agradecido por sus elogios sobre nuestro equipo. Somos muy afortunados de tener un personal apasionado y talentoso que entiende que todo se trata del huésped. El objetivo final para nosotros es hacer que usted sea feliz, se sienta como en casa y sin preocupaciones. Hemos compartido su nota con el equipo y ellos le agradecen sus amables palabras. Un saludo

10/10 – Uitstekend

Amina

3 nachten verbleven in augustus 2022
Reactie van Encantada Staff op 18 aug 2022
Dear, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the privacy and that there are only 8 guest rooms. My room was stunning and eco-friendly. The resort felt safe and the ocean views and surrounding landscape/trees were spectacular. Felt very calm and peaceful which is what I needed. Oscar, at the front desk, was the perfect host. Finally, the food was exceptional and I enjoyed breakfast every day.
3 nachten verbleven in juli 2022
Reactie van Encantada Staff op 5 aug 2022
Dear guest, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 – Uitstekend

Ra'Kerry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this place! One of our favs
2 nachten verbleven in juli 2022
Reactie van Encantada Staff op 18 jul 2022
Dear guest, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2022
Reactie van Encantada Staff op 15 jul 2022
Dear guest, thank you so much for taking the time to review your experience at Encantada Tulum. It is with great pleasure for we to receive reviews like yours. We can't wait to have you back!

10/10 – Uitstekend

Detlef

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a first class boutique hotel (8 rooms) that is very well run by the manager Juan Pablo (JP). The rooms are spacious, super clean and very well maintained. The well trained and friendly staff (too many to mention individually) provides caring, attentive, and personalized service. The front desk staff (Oscar, Becky, Christopher) is extremely helpful and quick to schedule activities or accommodate special wishes, such as organizing a birthday cake. The kitchen staff provides excellent food selections and is more than willing to create something that is not on the menu. The whole premises provide a feeling of “living in nature”, culminating in the gorgeous beach with lovely cabanas. From the moment we entered through the triangular front structure, we were truly enchanted and transformed. A wonderful place to reconnect with nature, recharge and let the soul rejuvenate.
8 nachten verbleven in juli 2022
Reactie van Encantada Staff op 15 jul 2022
Dear Detlef, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Untouchable in Tulum
Absolutely perfect!! Great location on the beach, wonderful friendly people who attended to my every need with big smiles, and excellent accommodations (clean, comfortable and private suite. Don't look anywhere else; this is the only place to stay in Tulum!
5 nachten verbleven in juni 2022
Reactie van Encantada Staff op 13 jul 2022
Dear guest, we really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area, quiet, and amazing staff, service and food.
4 nachten verbleven in juni 2022

10/10 – Uitstekend

Sofia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at Encatada for 5 days and our stay was perfect! The hotel is calm and quiet. Perfect for relaxation. Our room was clean, big, and the bed was comfortable. The room is cleaned twice a day. Our trip was during the humid summer and we were so greatful to stay at a hotel with AC. The beach at the hotel is clean and due to them only having 8 rooms there were moments when myself & my fiancé had it to ourselves. Also we were very lucky that during our stay in June there was no issues with seaweed. But what makes this hotel amazing is the staff. Every single staff member there was attentive, caring, and friendly. We plan to stay here again in our next trip.
4 nachten verbleven in juni 2022
Reactie van Encantada Staff op 10 jun 2022
Dear Sofia, thank you for taking the time to share your experience at Encantada Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.

10/10 – Uitstekend

Noor

5 nachten verbleven in maart 2022

10/10 – Uitstekend

Michael, Salt Lake City

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful Hotel & great location.
3 nachten verbleven in maart 2022
Reactie van Encantada Staff op 24 mrt 2022
Dear Michael, thank you so much for taking the time to share your experience with Encantada!

10/10 – Uitstekend

Katie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding place! Can’t be beat!!!!
4 nachten verbleven in februari 2022
Reactie van Encantada Staff op 24 mrt 2022
Dear Katie, we really appreciate that you took the time to write this review, and we are glad that you enjoyed your time with us! We are so happy to find out your stay reached your expectations and that you had the opportunity to enjoy all our facilities. Best regards.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful secluded property. Perfect for getting away from the world. The entire site is on the sand. So, when step from your beautiful room, you’ll be walking on the fluffy sand of the Caribbean Sea. Truly amazing room and property.
2 nachten verbleven in december 2021
Reactie van Encantada Staff op 15 jan 2022
Dear Jose, thank you so much for taking the time to review your experience at Encantada Tulum. It is fantastic for us to receive reviews like yours. We can't wait to have you back!

10/10 – Uitstekend

Ralph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magical
Overall everything was amazing from start to finish. We arrived at the airport in Cancun & they had a private driver waiting for us with our names on a sign.. so easy & honestly pretty affordable ($280 round trip total for 2 of us). The hotel is in a great area of tulum.. not in a main crazy party area but close enough if you want to partake (5-10min walking). The main Tulum road could seem a bit rundown in some areas, especially with so many pot holes and new construction going on but the second you arrive at Encantada, it’s like you’re transported. The entire hotel is made up of 4 bungalows (2 levels). All just 10 steps from the private beach. We stayed in one of the bungalows closest to the front desk, bottom floor (called: Flores). Was not noisy, so peaceful and quite. Well maintained, so clean. The maintenance crew is there all day.. brushing the sand, clipping the palms, clearing the beach of the seaweed, making sure everything is pristine. The rooms are a great size, bed is so comfy, good pillows, hammock on the front porch with 2 chairs & a table. The service is impeccable. Everyone knows your name, what you want & need before you even think. Breakfast is included & delicious. Stayed 5 nights & got to try the whole menu. All of the food was great..breakfast included, you get a fresh pressed juice, coffee (any style), granola & yogurt, fruit bowl & a main dish (eggs, French toast, whatever). Pool at sister hotel Radhoo next door. We walked everywhere. It was magical.
Property grounds
Breakfast with a view
Front porch of our room
Beach set up
5 nachten verbleven in oktober 2021
Reactie van Encantada Staff op 11 okt 2021
Dear Ralph, we were delighted to welcome you at Encantada. We are happy to read that you found your hotel exceptional you found the quality of the food in our restaurants special and memorable. We look forward to you spending another magical holiday in Tulum's paradise, In the meantime, stay safe, and be well. Best regards.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2021

8/10 – Goed

Missy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2021

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great staff
Our stay at Encantada was fabulous. Andrea Nava and Becky greeted us by our names and always made us feel very important. Ivan Garcia was very helpful and was always on top of every request we had. He even went out of his way when he realized that we had to wait too long for a food order and offered us a discount at one of the sister restaurants. We never mentioned to him the long wait, he must overheard a comment. We thank him and appreciate his professionalism.
4 nachten verbleven in augustus 2021
Reactie van Encantada Staff op 17 sep 2021
Dear María, thank you so much for sharing your positive feedback and praises from your experience at Encantada Tulum! Providing our guests with a wonderful experience through quality service is what we strive for and I'm glad to hear that our level of service was one of the highlights of your stay with us with Andrea, Becky and Ivan being true ambassadors of our standards and values. We certainly hope to welcome you back very soon!

10/10 – Uitstekend

Irina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the most spectacular boutique hotel. The room was beautiful and very clean. Every single staff member was attentive , kind and with big smiles. The food on the premises was delicious. Will dream of the fish tacos for long time ! This was the best experience and highly recommend this hotel.
6 nachten verbleven in augustus 2021
Reactie van Encantada Staff op 7 sep 2021
Dear Irina, thank you very much for taking the time to provide us with your feedback following your last stay at EncantadaTulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.

10/10 – Uitstekend

Yann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charming nest by the beach
Lovely small hotel by the beach with very personal and friendly service. Owners also have two other hotels and 2 restaurants nearby that seemed to be in the same style. Given the seaweed on the beach at this season, they arranged the access to the pool of their other hotel. Overall can highly recommend this hotel.
4 nachten verbleven in juli 2021
Reactie van Encantada Staff op 9 aug 2021
Dear Yann, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!