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Beoordelingen van Kai Tulum

3.5 out of 5
Kai Tulum
Carretera Tulum-Boca Paila Km 0.5, Zona Hotelera Norte, Tulum, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 89 van 134 beoordelingen" "
Gastenscore: 8 - Goed. 23 van 134 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 134 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 134 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 134 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in februari 2020

10/10 – Uitstekend

Katie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)
5 nachten verbleven in april 2024

10/10 – Uitstekend

PAOLA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The concept of the Bungalows was very unique, and love how close we were to the main attractions in Tulum and the ocean. The staff was very professional, friendly and accommodating. I would highly recommend it to my friends and stay there again!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Coolest location ever. I will probably stay here from now on when visiting tulum. It was perfect
1 nacht verbleven in april 2024

10/10 – Uitstekend

Van

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and relaxing getaway! Room and the area were absolutely beautiful! Would definitely recommend!
4 nachten verbleven in april 2024

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024

10/10 – Uitstekend

gerardo

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
will be back
1 nacht verbleven in maart 2024

6/10 – Redelijk

Deepinder

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities. PROS: -Very clean -Quiet and relaxing atmosphere -Tasty food and drinks -Decorated room for wifes birthday CONS: -At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day. -Very poor wifi. -First 24 hours our hot water did not work -Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm. -Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm. -No phone or tv in the room -Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours. -Restaurant service slow -Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins. -One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet. -Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Top Notch place!!
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Katelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rent a vehicle of staying at this property
4 nachten verbleven in februari 2024

6/10 – Redelijk

Roberto

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
10 nachten verbleven in maart 2024

10/10 – Uitstekend

Mirela Eugenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Maxime

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay!
2 nachten verbleven in februari 2024

10/10 – Uitstekend

María de Lourdes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gusta la propiedad porque es muy tranquila, se me hace un lugar ideal para descansar y desconectarte de todo y que tienes la playa a pocos pasos lo que no me gustó es que solo cuenta con un restaurante, me gustaría que tuviera un súper pequeño para comprar agua o algo que se ofrezca no hay nada cerca
7 nachten verbleven in februari 2024

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely little property with easy beach access (2 mins or less from all rooms). Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us). Would recommend for those wanting to unwind.
7 nachten verbleven in februari 2024

4/10 – Matig

Joseph

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This property is in a national park, and you are required to pay entry fee plus subject to inspection from national guards. Very uncomfortable. Plus we didn’t get our free bottle of wine
7 nachten verbleven in februari 2024

6/10 – Redelijk

luis javier

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Ok
8 nachten verbleven in januari 2024

10/10 – Uitstekend

Marqisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024

8/10 – Goed

Omar

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Clean property Good room services Transportation is very expensive and you have to pay for entering the park everyday
6 nachten verbleven in december 2023

10/10 – Uitstekend

Cian

Positief: Netheid, personeel en service
4 nachten verbleven in december 2023

10/10 – Uitstekend

Kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico. I would come back here in instant! What a beautiful place.

10/10 – Uitstekend

Conrado

Positief: Netheid, staat van de accommodatie en faciliteiten
The Hotel is very nice and charmin, very clean and countable, also very close to the beach, it is nice place to stay
3 nachten verbleven in november 2023

10/10 – Uitstekend

Drew

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Place was amazing, Staff was great. Didn't really have hot water for showers, but it was nice enough outside that it wasn't a huge deal.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
3 nachten verbleven in oktober 2023

6/10 – Redelijk

Manuel

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
They charged us just to enter the hotel. No lights in walk paths. The hotel even rents you the bike when they should be free. No close transportation
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

JEAN

Positief: Personeel en service, staat van de accommodatie en faciliteiten

10/10 – Uitstekend

orlando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kai was amazing great service and comfort and amazingly close to the Maya Ruins and turtle sanctuary tours. I highly recommend it.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Charles

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What a great place! Thank you so much!
4 nachten verbleven in juni 2023

10/10 – Uitstekend

Nathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All around excellent stay! Thanks, Andy!
My wife and I had a wonderful time at Kai Tulum! I'd like to give a big shout out to Andy at the restaurant for being so friendly, attentive, and just all around helpful. Besides excellent service in the restaurant, Andy gave us good advice for local activities. As for the rest of the stay, our room was so comfortable and so close to the shore! The hotel was beautiful whether seen from the shore, the garden, or the cabin. I loved the beach club and would return in a heartbeat! I couldn't believe it when I went swimming and looked up the shore to see the ruins. What an amazing view! The restaurant was excellent and always delicious. Abram and Jeff were also great at the restaurant.
3 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

RAFAEL SANCHEZ

Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
triste
era nuestro aniversaraio y la calle para entrar al kai tulum esta cerrada por militares, hay que entrar por las ruinas de tulum! pero JAMAS NOS AVISARON tardarmos 2 horas en entrar dando vueltas, y relizamos mas de 10 llamadas y mensajes de whastapp y correos y jamas nos contestaron del hotel, llegamos y nos dieron una habiracion sucia y con cucahjaras ( dos para ser exactos) la verdad pesima experiencia viajo muchisimo y nunca me habia pasado esto
1 nacht verbleven in juni 2023

8/10 – Goed

Aishwarya Rao

Reisde met partner
Positief: Netheid
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained. Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Guillermo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the single units. Was a nice change from the big chain hotels where you get just a room. This hotel felt like we had our own place on the beach. The staff was very friendly and helpful. They have Taxis right there to take you anywhere. Would strongly recommend staying here.
3 nachten verbleven in mei 2023

8/10 – Goed

Eric

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
NICE ROOMS, GREAT VIEW
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient. The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient. The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
amazing view from your personal porch seating area
complimentary coffee every morning, great private seating area at your room
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Varun

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023

8/10 – Goed

Atusa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing. They reached out before our arrival to setup transportation and see if we need anything :) great recommendations while we were there. The location was great. So close to beach, nice room, always finding beach chairs, can go on walks on the beach which is public in Tulum. You can walk to the Tulum ruins. You can rent bikes from the hotel to go on a bike ride. I just wished I could make coffee in the room since I like it hot and earlier than 8am when they bring it to your deck. We had a fabulous time. Small hotel, no extra fees like some big resorts, great service, walkable to other restaurants on the beach. They also cleaned the washed up plants coming from the sea every morning, to my surprise some hotels didn't! but they did it every morning though the beach is public :)
4 nachten verbleven in april 2023

4/10 – Matig

Line

Positief: Netheid
Negatief: Personeel en service
Would NOT recommend this hotel
I would not recommend this hotel. We had 3 nights here and paid a good amount for it. The room was very nice and clean but that was just about it. - On our first night we ordered room service and the waiter was "begging" for tips (although it said in the information folder that the amount of tips (and even giving tips) were optional). He said that if we did not give him tips his Manager would ask him to pay-out that minimum amount from his own pocket. Not sure whether this is true - but it was just an uncomfortable position to be in. Especially taking into account that we were paying almost 300 USD per night. - When we checked out the hotel receptionist said everything was fine and we asked if he could order a taxi. When the taxi arrived we asked for the price (we were going 8 min. down the road) and the driver stated an extremely high price. We asked the hotel to find another taxi but you could clearly sense that he was supporting the driver - and said this was the price (although we had been taking taxis for far less the previous days). - When we then insisted to wait for another taxi, the hotel receptionist started claiming that we had used from the minibar (although we already checked out where he said everything was fine). Since we had not touched the minibar, I told him this and after a longer discussion he gave up. - The restaurant was not nice and in general the staff seemed a bit like they did not bother to help.
3 nachten verbleven in februari 2023

8/10 – Goed

Claudio

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet Escape in Tulum
Stayed at the Kai Tulum for 4 nights/3 days. The hotel property is really gorgeous: the bungalows are all set behind the hotel restaurant and beachfront. The rooms/bungalows are really lovely:very calming colors (some may find dull or boring) though perhaps some may find the spacing between bungalows a bit close. The bungalow I had was very comfortable: spacious deck with outdoor shower, very comfortable bed, nice very clean bathroom and shower area. The whole area was very relaxing and chill: we managed to visit hotels in the main hotel zone towards the south and the vibe at the Kai was so much more chill and relaxed. The hotel staff was very helpful and kind, though there were some minor service hiccups that were unfortunate (issues with the included breakfast, timing of the morning coffee/tea sevice) but nothing major. Overall a lovely stay, I would definitely stay again!
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Dawn M, chicago

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A Holiday Inn AirPort Express has better amenities. This hotel didn’t provide a pen, a usb outlet, a warm blanket, a telephone, a concierge, no management were present for the first 3 days, food was inedible at dinner and we had to pay $100 per day in taxis due to the lack of dinner options. None were within walking distance. Very poor communication from staff due to language disparity which would have been fine if we were expecting a mom and pop place. This place charged luxury prices and was a total joke.
5 nachten verbleven in maart 2023

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kai Tulum was absolutely gorgeous. The staff was super friendly and helpful. My room was perfect for my daughter and I. I liked that we had bathrobes but would have been better if they were softer and more plush. We only had dinner there one night as there weren't that many options. The plate of pasta that we had was delicious but small. I highly recommend Kai Tulum!
6 nachten verbleven in maart 2023

8/10 – Goed

Linda

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Fint rum o trevlig stor terrass. Tyvärr var det extremt mycket tång i havet precis när vi var där. Inga dynor på solstolarna. Området där hotellet ligger är vid en national park, så många beväpnade vakter när man tar sig in o ut från området. Serveringspersonalen som jobbar på hotellet var lite så där.. var flera gånger dom kändes oförskämda o ifrågasatte dricksen man gav o ofta långa väntetider o tyvärr inte så bra på engelska. Fernanda som jobbade i receptionen var däremot jätte bra! Hon var väldigt hjälpsam, bra på engelska o hjälpte oss med att boka utflykter mm.
7 nachten verbleven in februari 2023

10/10 – Uitstekend

Satyam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2023

10/10 – Uitstekend

Peter

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice bungalows and property. Everything was in great shape, friendly staff, set on a beautiful beach.
3 nachten verbleven in februari 2023

8/10 – Goed

PRASHANT

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was quite, and peaceful. had a great time with a toddler
2 nachten verbleven in februari 2023

8/10 – Goed

Gustavo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy bonito hotel. Aunque el servicio de alimentos es muy lento.
3 nachten verbleven in januari 2023

8/10 – Goed

Maria

10/10 – Uitstekend

Dalila

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

yazmin

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Paradise!

10/10 – Uitstekend

Genevieve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great part of Tulum beach!
2 nachten verbleven in december 2022

6/10 – Redelijk

Juliet

Positief: Netheid
1 nacht verbleven in december 2022