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Beoordelingen van Chileno Bay Resort & Residences, Auberge Resorts Collection

5 out of 5
Chileno Bay Resort & Residences, Auberge Resorts Collection
Carretera Transpeninsular Km 15, Playa Chileno Bay, Cabo San Lucas, BCS

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 89 van 109 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 109 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 109 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 109 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 109 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,6/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Nick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extravagant property with very nice amenities and views!
1 nacht verbleven in maart 2024
Reactie van Greta Chacon op 1 apr 2024
Dear Mr. NickThank you for your feedback! We're delighted to hear that you enjoyed our property and the beautiful amenities and views it offers. Providing a luxurious and memorable experience for our guests is our top priority, and we're thrilled that you had a positive impression of our resort. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out. We look forward to welcoming you back to our property in the future for another exceptional stay!Warm regards.

2/10 – Ontzettend slecht

Brian

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We booked a room for the night and woke up at 8am to jackhammering and cranes outside our room. There is major construction that we were not told about
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Caroline

4 nachten verbleven in januari 2024

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

6/10 – Redelijk

Scott

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful but beware if you are celiac/gluten free
The good: beautiful hotel, accommodating staff, TnT restaurant and Yaya restaurant were both very good. The bad: Comal restaurant was disappointing. My wife has celiac and cannot eat gluten. During our three night stay at Chileno Bay, we ate at Comal twice (a dinner and a breakfast) and she food was cross-contaminated with gluten on these two occassions. Disappointing as we were only there three nights and she was sick our entire stay. Not so great when paying the price we paid.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing service. Amazing location. Couldn’t ask for a better hotel
4 nachten verbleven in november 2023

10/10 – Uitstekend

Sam

3 nachten verbleven in augustus 2023
Reactie van Eva Lopez, Resort Manager op 9 okt 2023
Dear Sam, thank you so much for your review. We look forward to welcoming you again in the near future!

6/10 – Redelijk

Ralph, Hillsborough

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The liquor prices were unfortunate and downright silly...325.00 USD for Tito's vodka when you can buy it in the supermarket for 37.00 USD....Auberge is being silly and or stupid treating people like that...The rest of wines and alcohol are equally silly....Also they tag guests for additional 700.00 for service charge when you check in....that should be disclosed upon pricing the resort....Will not go back nd the food was nothing inspirational and awfully salty.....Great people work there but I think management has let them down....
5 nachten verbleven in september 2023
Reactie van Roger Ponce, General Manager op 28 sep 2023
Dear Ralph,Thank you for taking the time to share your feedback about your recent experience at our hotel. I appreciate your honest comments, and I'm truly sorry to hear that your stay did not meet your expectations.We value your input, and your feedback will be instrumental in helping us enhance our guest experience. I sincerely apologize for any inconvenience you encountered during your stay, and I hope you will consider giving us another opportunity to serve you better in the future.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Roger Ponce, General Manager op 28 sep 2023
Thank you so much for rating us!

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2023
Reactie van Roger Ponce, General Manager op 28 sep 2023
Thank you so much for your review!

10/10 – Uitstekend

precilla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel and restaurant with the friendliest staff
1 nacht verbleven in juli 2023
Reactie van Eva Lopez, Resort Manager op 14 aug 2023
Dear Precilla, thank you so much for your review. We look forward to welcoming you again in the near future!

10/10 – Uitstekend

Sasha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, rooms & property
4 nachten verbleven in april 2023
Reactie van Manuel op 12 apr 2023
Dear Sasha,Thank you for your feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2023
Reactie van Manuel op 28 mrt 2023
Hi John,Thank you for your kind feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2023
Reactie van Roger Ponce, General Manager op 27 mrt 2023
Dear David, thank you for choosing Chileno Bay Resort for your vacation and for leaving us this review. We cannot wait to welcome you back!

8/10 – Goed

Taylor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort and large rooms. Great service. The restaurants TNT and Comal were both disappointing and we would not eat there again, though in a stunning location and Comal is especially well decorated. I felt like the boutique was expensive and they could have more gift options at a lower price point. Would have liked to see more Mexican artwork/ small crafts for purchase.
2 nachten verbleven in maart 2023
Reactie van Eva Lopez, Resort Manager op 24 mrt 2023
Dear Taylor,Thank you for your honest words. We always appreciate our guests' candor. We would love to learn more about your experience and how to better address your concerns. Please do not hesitate in contacting me directly at Eva.Lopez@aubergeresorts.com. Respectfully,

10/10 – Uitstekend

Paul, fenton

1 nacht verbleven in februari 2023
Reactie van Roger Ponce General Manager op 24 mrt 2023
Dear Paul,Thank you for choosing Chileno Bay Resort for your vacation and for leaving us this review.We cannot wait to welcome you back!Cordially,

10/10 – Uitstekend

Debra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chileno Bay
What a lovely place! We feel that we were there off season since it didn't seem to get busy until the end of our trip and we had much of the place to ourselves for the most part! The room was comfy, fabulous balcony with ocean view and we did see whales from there. The pool was perfectly warmed, beach nearby with cabanas and great snorkeling and kayaking available! The food was delicious at all dining locations and the customer service was above and beyond! Can't wait to return!
4 nachten verbleven in januari 2023
Reactie van Manuel op 16 jan 2023
Dear Debra,Thank you very much for your feedback and comments, we are glad that you enjoyed your stay with us and look forward to welcoming you back very soon!

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location between Cabo San Lucas and San Jose Del Cabo. Lots of golf options.
Reactie van Manuel op 9 jan 2023
Dear David,We are glad that you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

Peter J

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best service of any resort I’ve stayed. The staff couldn’t be better or more helpful. The resort thought of most everything to accommodate its guests. The property, restaurant, and facilities are excellent.
6 nachten verbleven in november 2022
Reactie van Manuel op 21 nov 2022
Dear Peter,Thank you for your kind comments and feedback, we are delighted you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cannot say enough about this property and the staff is absolutely impeccable 💕it is over the top when it comes to first class service all around
4 nachten verbleven in oktober 2022
Reactie van Manuel op 17 okt 2022
Dear Kelly,Thank you very much for your feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

Alberto

3 nachten verbleven in augustus 2022
Reactie van Manuel op 23 sep 2022
Dear Alberto,Thanks you very much for your feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

Susana

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es hermoso y los restaurants muy rico, en especial uno que está cerca de la alberca y que tiene tacos y tequila, la bebida llamada Chileno es súper recomendable
1 nacht verbleven in augustus 2022
Reactie van Manuel op 22 aug 2022
Estimada Susana,Muchas gracias por sus comentarios, nos da mucho gusto que haya disfrutado su estancia con nosotros. Estaremos encantados de recibirle nuevamente!

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We especially liked the staffs friendliness
7 nachten verbleven in juli 2022
Reactie van Manuel op 15 aug 2022
Dear Barbara, Thank you for your kind feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2022
Reactie van Manuel op 1 aug 2022
Dear John, Thank you for your feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back very soon.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2022
Reactie van Eva Lopez, Resort Manager op 18 apr 2023
Dear Craig, Thank you for your feedback, we are glad you enjoyed your stay with us and look forward to welcoming you back very soon.

2/10 – Ontzettend slecht

Ara

Reisde met familie
i like the property but had bad bad experience with after midnight loud music and parties at early morning hours couldn’t sleep
2 nachten verbleven in februari 2022
Reactie van Manuel op 17 feb 2022
Dear Ara, Thank you for sharing your feedback and for expressing your discomfort during your stay and we are glad that the measures taken to make the rest of your stay more comfortable were acceptable to you. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Chris

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spectacular service and overall a great experience. They should have advised us some construction outside. Not a huge issue but might have chosen a different room
1 nacht verbleven in november 2021
Reactie van Manuel op 11 nov 2021
Dear Chris, Thank you for your feedback, we appreciate anything that can help us improve our guests experience. Unfortunately, the construction is something out of our control as it is outside the property, but we will try to inform our guests accordingly in anticipation of their arrival and manage expectations correctly. Hopefully, we will have the opportunity to welcome you back in the near future.

10/10 – Uitstekend

Alfredo, HOUSTON

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was unbelievable
5 nachten verbleven in augustus 2021
Reactie van Manuel op 25 aug 2021
Dear Alfredo, Thank you for the feedback. We are glad that you enjoyed your stay with and look forward to welcome you back very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A place that is both class, style, service and relaxed. What you need or want is only to ask.
5 nachten verbleven in juni 2021
Reactie van Manuel Flores op 24 jun 2021
Dear guest, Thank you for your kind review, we are glad that you enjoyed your stay with us and look forward to welcoming you in the near future

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in juni 2021
Reactie van Manuel op 17 jun 2021
Dear guest, Thank you for your kind feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our favorite place!
4 nachten verbleven in mei 2021
Reactie van Manuel Flores op 1 jun 2021
Dear John, We are glad that you enjoyed your stay with us, and look forward to welcoming you back very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2021
Reactie van Manuel op 17 jun 2021
Dear guest, Thank you for your kind feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful!
It was amazing!
3 nachten verbleven in april 2021
Reactie van Manuel Flores op 19 mei 2021
Dear Brenda, We are very happy that you enjoyed your stay with us, we look forward to welcoming you back very soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction going on next store. If your want to hear a hammer drill go there .
3 nachten verbleven in maart 2021
Reactie van Manuel Flores op 16 mrt 2021
We are very sorry that you were affected by the construction noise next to the property. As you can imagine, it is out of our control, although we always try to minimize affection to our guests as much as possible.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best of Cabo
Incredible stay and impeccable service!
1 nacht verbleven in januari 2021
Reactie van Manuel Flores op 3 feb 2021
Dear Guest, Thank you for your kind review, we are glad that you enjoyed your stay with us and hope to welcome you back very soon!

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome except for all of the Texas home owners
4 nachten verbleven in november 2020
Reactie van Manuel Flores op 25 dec 2020
Dear Mike, We are glad that you enjoyed your stay with us. We hope to have the opportunity to welcome you back very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
They have it all figured out!!
1 nacht verbleven in december 2020
Reactie van Manuel Flores op 8 dec 2020
Dear guest, Thank you for your review, we are glad that you enjoyed your experience with us. We look forward to welcoming you back very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had an incredible stay. The front desk staff was wonderful and the property was extremely dog friendly.
6 nachten verbleven in september 2020
Reactie van Manuel Flores op 9 nov 2020
Dear guest, We are glad that you enjoyed your stay with us and thank you for your feedback. We hope to have the opportunity to welcome you back in the near future.

8/10 – Goed

Geverifieerde reiziger

6 nachten verbleven in september 2020
Reactie van Manuel Flores op 30 sep 2020
Dear Guest, Thank you for your feedback, we always strive to provide the best experience to our guests. We hope to welcome you back soon.

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best staff ever!
The resort is beautiful and the rooms are very nice and comfortable. The staff is excellent and so polite. The service was perfect. Definitely staying here again!
5 nachten verbleven in september 2020
Reactie van Manuel Flores op 28 sep 2020
Dear Mario, Thank you for your feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you very soon!

10/10 – Uitstekend

yarden

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2020
Reactie van Manuel Flores op 23 sep 2020
Dear Yarden, Thank you for your kind feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 star all around
Exceptional property, service, food and beach. We’ll be back!
6 nachten verbleven in september 2020
Reactie van Manuel Flores op 16 sep 2020
Dear guest, Thank you for your kind feedback, we are glad that you enjoyed your stay with us and are looking forward to welcoming you back very soon.

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in augustus 2020
Reactie van Manuel Flores op 19 aug 2020
Dear Guest, Thank you for your feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you again soon.

10/10 – Uitstekend

Jacqui, Arizona

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There's nothing you will not like at this hotel. Outstanding service, food, attention to every detail. Location!! Nothing is a problem to get & all your needs are always taken care of with a smile. Even when I had to call the Dr. for my daughter I have never experienced the high standard in care, Dr Adrain was remarkable & kept in contact with us checking on her progress until we left the hotel. Activities I booked were more than expected in food, hospitality, cleanliness & we had so much fun. Brilliant holiday!! Thank you all at Clienon Resort for making wonderful memories & contacts I cant wait to go back. Oh & Fernando at the spa has magic hands, my facial & message was the best!! I already miss everything about Cabo.
4 nachten verbleven in augustus 2020
Reactie van Manuel Flores op 12 aug 2020
Dear Jacqui, Thank you for your kind feedback, we are glad that you enjoyed your stay with us very much. We hope we can welcome you back very soon.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!!!!
We just got back from Chileno Bay Resort and our experience was amazing. The hotel is beautiful, the design of the rooms, the pool, the restaurant is elegant and chic but at the same time it has a very relaxing feeling. My favorite feature was the outdoor shower, it is so relaxing!! The view from the restaurant is spectacular, you can see the ocean and the clifs. We spent a lot of time at the resort beach, the cabanas are very nice and the service from the guys is amazing, always so attentive...they also have cayaks, paddle bording, snorkling..chileno beach is so nice you definitely need to spend time at the beach. The food at the resort is very expensive but it is good!! We loved our stay and cant wait to go back. Highly recommend!
View from room
Pool
Restaurant
View from restaurant
1 nacht verbleven in augustus 2020
Reactie van Manuel Flores op 11 aug 2020
Dear Sandra, Thank you very much for your feedback and positive comments, we appreciate it very much. We hope to have the opportunity to welcome you back very soon.

10/10 – Uitstekend

Jason, Whittier ca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is not just beautiful but the entire staff is on it. They are so attentive and friendly. Give this place a try and you won’t regret it!!!
6 nachten verbleven in juli 2020
Reactie van Manuel Flores op 20 jul 2020
Dear Jason, Thank you for your feedback and kind comments, we are glad that you enjoyed your stay with and look forward to welcoming you back in the near future.

10/10 – Uitstekend

David, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort is a top notch 5 start luxurious experience. Amenities and structure aside, the staff really makes this entire resort what it is. They great you by last name throughout your entire experience, make everything so easy and relaxing. They go above and beyond to make sure your stay in enjoyable. It is on the pricey side but its an experience you wont' forget. Rooms, facilities, pool, snorkeling, and food is all amazing. No complaints whatsoever. Had to think hard about finding a complain and I can't think of anything. If there is anything I would recommend is allowing access to the steam room early on. I like going early in the morning but the steam room is connected to the spa which opens at 10am so I didn't steam. This is nit picking of course but if I had a recommendation it would be to allow earlier access to the room. Nevertheless this does not impact how amazing the resort is.
3 nachten verbleven in juni 2020
Reactie van Manuel Flores op 19 jun 2020
Dear David, Thank you very much for your feedback, we are glad that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Uitstekend

Grant

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stunning hotel!!
The hotel was absolutely stunning!! The grounds were beautiful and every detail in the restaurant, rooms and pool was perfect. The service was excellent and they went above and beyond with any requests. The breakfast and dinner at Comal was delicious and the lunch options by the pool were our favorites! Their signature cocktail is a must! We unfortunately did not get to play golf because of Covid restrictions, but the course looked to be in great shape!
3 nachten verbleven in juni 2020
Reactie van Manuel Flores op 8 jun 2020
Dear Grant, Thank you very much for your feedback. We appreciate your comments and are looking forward to welcoming you back very soon.