I had booked this hotel as it was close to the bus station, the reason:
I was arriving early in the morning on an overnight bus & leaving later that afternoon for the airport in Cancun so I only wanted somewhere to shower & change & relax for a while, not an overnight stay.
I arrived there at 6am & a really helpful man at reception let me use a shower, change & relax plus store my luggage. As check in was not until 3pm. I had to return later to get access to a room.
I returned after 3pm, the room was not ready, still being cleaned, they had no idea who I was, even though they had been left a note from earlier this morning!
Also due to the language barrier they could not grasp that I was only staying a couple of hours & not overnight. Eventually I got to use the shower & change in a room whilst the cleaners moved around me!!!
Definitely two contrasting experiences from one place.