Hotels in de buurt van Paradise Beach (Playa del Carmen)

'Food was excellent at every location we tried, staff was extremely attentive and courteous. Amenities were excellent. Great trip!'

'The activities group is great and a lot of fun at the main pool. The golden pool has an amazing staff like Miguel. The rooms are clean, all staff is friendly and helpful! Selection of restaurants is great! The elevator in our building #1 didn’t work 98% of the time so walking to the third floor wasn’t fun multiple times a day. '

'Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable.'

'ATTENTION: there is no swimable beach! Rocky everywhere. It’s terrible :( please look somewhere else if want to walk and swim in the beach Food: we didn’t want an all inclusive because we wanted quality food. Well I felt like we were basically just paying for food that would actually be at an all inclusive. It just wasn’t fresh. You’re paying triple for everything here by the way. It’s a full on money trap. Room: the update and style was very pretty showers were nice. The room itself if you...

'It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive '

'Small, intimate hotel right on the water with a spacious infinity pool, excellent personaized service, attentive staff and beautiful ocean views from every room. I had the all inclusive option which made things very easy especially since there really isn't any other options nearby as far as restaurants so all inclusinve makes sense. They are very generous with food and drinks, the poolside bar and cafe serves all day until 4:30 and the restaurant serves breakfast until late dinner with a new...

'The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

'Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,'

'Service, food and property were stellar. '

'They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!'

'Excellent staff'

'We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

'Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT! '

'Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.'

'Heel vriendelijk personeel, ruime kamer, prachtig strand. De kamer is wel wat gedateerd. Het eten is heerlijk (wel enkel a la carte). Jammer van de sargassum maar blijkbaar was het juist een hele slechte periode.'

'Everyone was great, the rooms are very comfortable, the views are amazing, and we slept so well. For these reasons, it’s why I returned to this property. The only thing that really missed the mark for me was the food. It was expensive and mediocre at best and the menu lacked options. There also weren’t other convenient options nearby. '

'Staff was very friendly and rooms were clean and spacious. Location was great for us.'

'A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in...