Hotels in de buurt van Paradise Beach (Playa del Carmen)

'The service was above and beyond food was OK. Everything was clean. It was just a little bit crowded because of spring break.'

'Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable.'

'Las instalaciones,trato de el personal,amenidades y servicios son ecxelentes, En contra parte la calidad,sabor,cantidad y experiencia de los alimentos esta muy por debajo de lo que esperaba y con relacion a los precios de los alimentos son execivamente caros... Tener la capacidad economica y el poder de compra por parte del cliente no implica que se deba de cobrar fuera de proporcion y menos aun cuando la relacion costo beneficio esta mal proporcionada. En conclucion,la experiencia fue buena...

'It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive '

'My Room Did Open To A Decaying Infinite Pool With An Ocean Back Drop'

'The rooms, restaurants and property was spotless. The food was always amazing everywhere we went. The staff Alberto, Fernando, and Jan were fantastic and met all our needs during the stay. '

'Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,'

'They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!'

'Excellent staff'

'We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

'The staff were absolutely incredible. Everyone is so kind, welcoming, and really tries to make your stay special. The more inclusive policy of this hotel makes your stay so relaxing and allows you to truly enjoy the experience'

'The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin'

'A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless. '

'Heel vriendelijk personeel, ruime kamer, prachtig strand. De kamer is wel wat gedateerd. Het eten is heerlijk (wel enkel a la carte). Jammer van de sargassum maar blijkbaar was het juist een hele slechte periode.'

'I truly enjoyed my solo stay here for a couple days ocean view from the infinity pool is breathtaking! The room was beautiful the shower. Was amazing the aroma around the whole property smelled so good !! Enjoyed the full moon celebration they had one night with live music and they had a telescope for amazing views of the moon ! Everything was great expect not able to swim in the beach in front of hotel but if you went little further down you were able to. Food was okay Think it could have been...

'activities for all ages as well as several pools beaches and aquatic sports'

'staff '