Dear Mr. Jamie; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind feedback. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Xing;Thank you for choosing to stay with us at Moon Palace The Grand and for taking the time to share your experience. We are thrilled to hear that you enjoyed your upgraded room and that it provided a relaxing and enjoyable vacation for you and your family.It's wonderful to hear that you found the food amazing at each restaurant and that you were impressed with the excellent service provided by our team. We strive to create memorable experiences for all our guests, and we are delighted to hear that we succeeded during your stay.We look forward to welcoming you back to Moon Palace The Grand in the future and providing you with another exceptional experience.Warm regards,Carlos BrahmsE-Concierge

Dear Ezmir; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Sena; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and positive feedback regarding your recent stay. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Sanchit; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Sabrina;Thank you for sharing your feedback about your recent stay with us during your family reunion. We're glad to hear that overall, you found the resort to be good and that there were plenty of activities for the kids.We apologize for any shortcomings you experienced with the service, as we strive to provide exceptional service to all our guests. We're sorry to hear about the cleanliness issues in your room.Thank you for choosing our resort for your family reunion, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Carlos BrahmsE-Concierge

Estimado Sr. Esteban; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente, que pudo disfrutar de nuestras diferentes experiencias culinarias y que nuestro staff estuvo siempre al tanto, así como brindando un servicio de calidad. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Mr. Ricardo; Thank you for choosing Moon Palace The Grand as your resort destination. We are sorry to hear about your experience. This is not the standard of our resort. We have shared your feedback with the respective department to review and to follow up with your concerns. Cordially. Carlos Brahms, E-Concierge

Dear Hussein; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Brittany; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Charlene; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

Dear Ms. Melissa;Thank you for sharing your feedback about your recent stay at Moon Palace The Grand. We're glad to hear that you liked our property and found the shuttle service convenient.We apologize for any inconvenience you experienced with the beds. We appreciate your understanding and for choosing to stay with us despite this issue.We're delighted to hear that, aside from the bed experience, you found our hotel to be top-notch. We hope that you and your family were able to enjoy the other aspects of your stay and create some wonderful memories.Thank you for your valuable feedback, and we hope to welcome you back for a more comfortable stay in the future.Kind regards,Carlos BrahmsE-Concierge

Dear HONGYIN; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Best regards, Carlos Brahms, E-Concierge

Dear Mr. Victor; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Dear Chun Hsiang; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Jaroslaw; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

Dear Jose,Thank you for your kind words about your recent stay at Moon Palace The Grand. We're glad you enjoyed your stay.We apologize for any inconvenience caused by our sales approach. Your feedback is valuable, and we will review your feedback to ensure a more pleasant experience for our guests.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Carlos BrahmsE-Concierge

Dear Ali;Thank you for your feedback. We're glad you enjoyed our resort's amenities and dining options. We apologize for any issues with room cleanliness and service punctuality and will address these promptly. We hope to welcome you back for an even better experience in the future at Moon Palace The Grand.Warm regards,Carlos BrahmsE-Concierge

Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating and kind comments. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear Mengmeng; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us, please do not hesitate to contact us to tell us more about your experience. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Estimado Sr. Oscar; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Lana; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear Islam, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay. It was a pleasure hosting you and we look forward to having you back. Kindest regards. Carlos Brahms, E-Concierge

Dear Seann K, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay. It was a pleasure hosting you and we look forward to having you back. Kindest regards. Carlos Brahms, E-Concierge

Dear Mr. David, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay . It was a pleasure hosting you and we look forward to having you back. Kindest Regards. Carlos Brahms, E-Concierge

Estimada Srta. Maria, Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Lamentamos que el servicio y la limpieza no hayan sido de su agrado. Nuestro objetivo es ofrecer sólo lo mejor a nuestros huéspedes, y vamos a seguir con el objetivo de ofrecer la más alta calidad. Saludos Cordiales. Carlos Brahms, E-Concierge

Dear rashonna;Thank you for choosing to stay at Moon Palace The Grand and for sharing your fantastic experience with us. We are delighted to hear that you, your mom, and your kids had the best time during your stay.It's wonderful to know that there was plenty to do for everyone, from the playroom and water park to the bowling alley and speakeasy for adults. We're thrilled that you found our resort to be great and that our amenities added to your enjoyment.We're glad that our golf carts made it convenient for you to navigate our expansive resort and property, and we appreciate your feedback on their extended operating hours.We're pleased to offer access to our sister resorts (Sunrise and Nizuc) for our guests' convenience, and we're glad you had the opportunity to explore them. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,Carlos BrahmsE-Concierge

Dear Camila;Thank you for choosing Moon Palace The Grand for your recent stay and for sharing your amazing experience with us. We are thrilled to hear that you had a special and memorable stay with us.We are delighted that you enjoyed the room upgrade and the assistance provided by Cecilia. Providing exceptional service is our top priority, and we are pleased that Cecilia was able to assist you promptly and efficiently.It's fantastic to hear that you had a great time participating in activities at the activity pool, and we appreciate your recognition of Alicia, Bryan, Andre, Julio, and Jimena for their outstanding service. We are glad that Alicia went above and beyond to ensure your daughter received her prize, demonstrating our commitment to creating memorable experiences for our guests.We are pleased that you enjoyed the food offerings during your stay and that there were no complaints. Your recommendation means a lot to us, and we truly appreciate it.Once again, thank you for your kind words and recommendation. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Carlos BrahmsE-Concierge

Estimado Sr. Fernando; Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Dear Sukirti; Thank you for your review rating. We appreciate your feedback and take it seriously. Kind regards. Carlos Brahms, E-Concierge

Dear Davit; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear JUAN; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear Ms. Elsa;Thank you for sharing your feedback with us. We're glad to hear that you found our property beautiful, but we're deeply sorry to learn about the challenges you experienced during your stay.We understand the frustration your inconveniences may have caused and will address this issues with our management team for improvements.Furthermore, we are extremely concerned to hear about the incidents of food poisoning and theft. The safety and well-being of our guests are of utmost importance to us, and we take these matters very seriously. We will investigate these incidents thoroughly and take appropriate action to prevent them from happening in the future.Please accept our sincere apologies for the negative experiences you encountered. We understand your decision not to return, but we hope you will reconsider and give us another chance to provide you with a truly enjoyable and memorable stay.Warm regards,Carlos BrahmsE-Concierge

Dear Ms. Jennifer T, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay . It was a pleasure hosting you and we look forward to having you back. Kindest Regards. Carlos Brahms, E-Concierge

Estimado/a Itzaraid, Le agradecemos que haya elegido pasar sus vacaciones con nosotros aquí en Moon Palace The Grand. Estamos encantados de saber que fue una estancia excelente. Fue un placer hospedarle y esperamos tenerle de vuelta. Saludos cordiales. Carlos Brahms, E-Concierge

Estimada Srta. Adriana;Agradecemos sus comentarios sobre su estadía. Lamentamos los inconvenientes durante el check-in y con respecto a la comida. Tomaremos medidas para mejorar la eficiencia y la calidad de nuestros servicios. Esperamos tener la oportunidad de brindarle una experiencia más placentera en su próxima visita.Atentamente,Carlos BrahmsE-Concierge

Dear Any; We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay . It was a pleasure hosting you and we look forward to having you back. Kindest Regards. Carlos Brahms, E-Concierge

Dear Emad; Thank you for your review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Young; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, I would like to offer you a sincere apology for the impression that this situation has caused you. Please know that your comments are of high importance in order to improve in every aspect. Our priority is our guest’s satisfaction and comfort. Please do not hesitate to contact us to tell us more about your experience. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Dear Mr. Francisco; We thank you for choosing Moon Palace The Grand, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us, please do not hesitate to contact us to tell us more about your experience. We remain at your service. Kind regards. Carlos Brahms, E-Concierge

Dear Mr. Victor;Thank you for your feedback. We're glad you enjoyed our property's amenities and the convenience of our app.We apologize for falling short in areas like dining quality, beverage selection, and room cleanliness. Your comments will be addressed with our teams to ensure improvements are made.We appreciate your loyalty and hope to have the chance to exceed your expectations in the future.Warm regards,Carlos BrahmsE-Concierge

Dear Wing; Thank you for your 5 star review rating. We appreciate your feedback. Kind regards. Carlos Brahms, E-Concierge

Dear Michelle; We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay since your arrival at the airport. It was a pleasure hosting you, and we look forward to having you back. Best regards. Carlos Brahms, E-Concierge

Dear Palak;Thank you for taking the time to share your feedback about your recent stay at Moon Palace The Grand. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Likewise, we understand the importance of personalized service for all our guests.We are committed to offer first class facilities, accommodations and services, that is why we are sorry to receive your comments and learn that you encountered inconveniences, every detail has been noted, and has been addressed with the staff and most important manager team to implement corrective actions and improvements.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with an improved experience.Cordially,Carlos BrahmsE-Concierge

Dear Seyed, We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay . It was a pleasure hosting you and we look forward to having you back. Kindest Regards. Carlos Brahms, E-Concierge

Dear Reza,Thank you for choosing to vacation with us here at Moon Palace The Grand. We are sorry to hear that you perceive the service and the cleanliness not been to the usual standard. We aim to provide only the best to you our guest, and we will continue to aim at delivering the highest quality.Best Regards

Dear VICTORIA; Thank you for choosing us, it was a pleasure to welcome you at Moon Palace The Grand, we also want to thank you for your review rating. We remain at your service. Regards, Carlos Brahms, E-Concierge

Dear Thomas J,We appreciate you choosing to vacation with us here at Moon Palace The Grand. We are delighted to hear it was an excellent stay . It was a pleasure hosting you and we look forward to having you back.Kindest Regards

Dear Jangho,We are glad to hear it was a good experience staying here with us. We are glad to have had you and we look forward to your next stay.Kindest Regards