Een sauna, een spabad, een stoombad

Beoordelingen van Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

5 out of 5
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 711 van 1403 beoordelingen" "
Gastenscore: 8 - Goed. 344 van 1403 beoordelingen" "
Gastenscore: 6 - Redelijk. 171 van 1403 beoordelingen" "
Gastenscore: 4 - Matig. 82 van 1403 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 95 van 1403 beoordelingen" "

9,0/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yoexis Hoyos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel in general is amazing, beautiful and, clean. The staff and services are really good. The restaurants are good, but the best is The Blove. There were some things that I did not like, such as a strange smell throughout the hotel, or at least on the first floor, as if the pipe were broken. The bathrooms do not have an extractor fan. And everything closes at 10pm
6 nachten verbleven in april 2024

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Ruben

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great service the room very comfortable and clean the service was great
5 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Ruben

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the resort and the service I would visit again soon
1 nacht verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Bryan, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Shaelee

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every single staff member was incredibly helpful and attentive. Very friendly. Lots of things to do and places to eat. The beaches were beautiful and clean.
4 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Shaelee, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Yves

3 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Yves, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Min Sub

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Caroline

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Beautiful hotel with good infrastructure for adults and kids. Drinks were very average, made with low quality alcohol and tons of soda to save on other ingredients. Food was very fresh and delicious. Amazing ceviche on the Peruvian station and the buffet was breathtaking. Looooots of options! Not a lot going on at night, if you are looking for shows etc. Staffing in general was very gentle. Their service was not great although. Staff don’t have good internal communication and if you have any extra needs from customer service, be prepared to get stressed. Other than that, great place for the price.
3 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel beautiful with excellent infrastructure for both adults and kids. It's wonderful to know that you enjoyed the fresh and delicious food, especially the amazing ceviche at Siwichi and the extensive buffet options.We appreciate your feedback regarding the drinks, and we will certainly take your comments into consideration as we strive to improve our beverage offerings. Additionally, we apologize for any inconvenience you experienced with our service and internal communication. Rest assured, we will address these issues with our team to ensure a smoother and more efficient guest experience in the future.We're pleased to hear that overall, you had a great experience with us and found our hotel to be a great value. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a pleasant experience.
7 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Steven, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lots of inconsistency, drinks, food items, service. Something different almost everytime.
6 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hello, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 – Uitstekend

Evanna Juliana

Reisde met partner
Positief: Voorzieningen
Amazing
4 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Evanna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Anatoliy

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We ordered food from room service and They didn't pick up plates from the hallway for 3 days Food wasn't that good
6 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Anatoliy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Yanira

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love tha place, I would go again
3 nachten verbleven in april 2024
Reactie van Social Media Catalonia Hotels and Resorts op 17 apr 2024
Hello Yanira,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 – Uitstekend

JM

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small property but has everything you need. Food was very good. Overall excellent spot.
4 nachten verbleven in april 2024
Reactie van Social Media Catalonia Hotels and Resorts op 17 apr 2024
Hello JM,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 – Uitstekend

Julia

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is beautiful. Well suited for families without being your typical massive kids resort. I liked that it was walkable with lots of food options. The different vibes at the pools is great because depending on your mood you may want something more upbeat or more chill. One pool hosts the activities and has loud music during the day whereas the other pool is a more relax vibe with no activities. The strip in the centre of the resort is lively and great for the kids at nighy. There is a DJ at night and a different kids activity (face painting etc). The lobby bar has great vibes and service and nice place for adults to grab a drink. Think was our second visit and I wouldn’t hesitate going back a third time.
6 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Julia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Karen Diane

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful and spotless. The staff was friendly. The food was excellent easy to make reservations. The pools were wonderful. The beach sand was so soft. A lovely week....
7 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Karen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Adepoju Solomon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic resort!
5 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Adepoju, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Irina N

Positief: Staat van de accommodatie en faciliteiten
It was a pleasure to spend my time with my son at your resort! Nice people working there and good food and drinks! I especially liked the entertainment in the evenings! Much better than many other resorts I visited!
4 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Irina, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

4/10 – Matig

Uriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No me hicieron valida mi reservavion aun con mi numero en la app, hicieron que pagara mas de lo que en la aplicación me marcaba, no vuelvo a confiar en la app
3 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Gracias por tu honesta reseña, Uriel. Lamentamos saber que su estancia en Catalonia Grand Costa Mujeres no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Oscar

Positief: Personeel en service
Bed sheets were stain
5 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Oscar, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

2/10 – Ontzettend slecht

Sara

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The food and staff were terrible at the resort. We felt like we were bothering anyone and everyone for anything we needed service wise. This resort is by no means five stars.
7 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Sara, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 – Goed

Rodrigo, Hilton Head Island

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excelente estancia de vacaciones familiares. Los alimentos son de muy buena calidad así como las instalaciones y las albercas. Las bebidas podrían mejorar mucho, así como el servicio. Ambas cosas no son congruentes con el resto de los atributos. En la habitación, la cama un poco dura, pero son muy espaciosas y funcionales. Los restaurantes de especialidades se llenan con mucha facilidad, hay que reservar con tiempo. El staff en general es poco amable, atienden de malas y buscan propina extra todo el tiempo.
3 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Gracias por tu honesta reseña, Rodrigo. Lamentamos saber que su estancia en Catalonia Grand Costa Mujeres no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Adam James, Fairfax

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plenty of fun things to do with the family.
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 29 apr 2024
Hi Adam, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 – Ontzettend slecht

Monique

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Overall the facility was a nice. But what lacked was the customer service. I’m not sure where to start but, our rooms were not ready at 3pm, we were told to wait 20 minutes until they were cleaned. Our rooms were never cleaned upon arrival, and not the promised rooms were delivered. We were treated differently than other guests, simple requests were often ignored such as towels for our room.
4 nachten verbleven in april 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Monique, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Deonna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful! Resort was clean and the food was amazing! Most all-inclusive resorts sacrifice the quality of their food for the aesthetic, but not the Catalonia. Staffing was so friendly and accommodating!! Would definetly recommend!!!
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Deonna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Shaneilia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Your typical all inclusive, i wish the entertainment was more diverse. Spanish music everywhere all day long. After day one i was bored and ready to go. Not much to do, just hang out by the pool all day long or go to the beach. However, the staff was friendly and super kind, facilities were clean and food was ok.
5 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Shaneilia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 – Redelijk

Felecia Charmaine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The resort was nice but the availability of the restaurants were awful. They were booked for the entire week and if it wasn’t booked you could only book for 1 person.
4 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Felecia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Vitaliy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
6 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Vitaly, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Abhishek, Brampton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was our 2nd time in this resort ,we love this place ,very nice ,relaxing and good family atmosphere. Highly recommend this place . Rating of 8.2 on Expedia doesn’t t justify its true rating ,I would give this resort ,it’s staff and cleanliness around 9.1 and over .
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Abhishek, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

4/10 – Matig

Dimitri

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We came to Mexico for a surgical procedure to which we informed staff. I would ask for non alcoholic drinks to which I would get a bad attitude and then the bartenders still adding alcohol. Food service at The Grill was absolutely terrible. Room was good and so was the pools and beach area.
6 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Dimitri, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 – Goed

Cynthia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le service était très bien , très propre la nourriture très bonne sauf le mexicain … mon seul négatif va à la réception de l’hôtel quand on appelle de la chambre … on voulait avoir des bouteille d’eau il Nous on dit on vous les envoie et ce n’est jamais venus et c’est arriver à 3 reprises …. Nous étions dans la chambre romance privilège…. Nous devions avoir nos serviettes de plage à chaque jour dans la chambre et ce n’était pas le cas …. Mais mise à part ça très bon hôtel
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Bonjour Cynthia, nous tenons à vous remercier d'avoir pris le temps d'écrire ce commentaire. Nous sommes désolés d'apprendre que votre séjour au Catalonia Grand Costa Mujeres n'a pas été aussi agréable que vous l'espériez. Nous apprécions vos commentaires et nous les utiliserons pour améliorer nos services et nos installations. Nous sommes impatients de vous accueillir bientôt pour profiter des grandes Caraïbes mexicaines. Encore une fois, nous vous remercions pour vos commentaires et pour avoir choisi le Catalonia Grand Costa Mujeres !Traduit avec DeepL.com (version gratuite)

8/10 – Goed

Jane K

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beach was excellent. Very difficult to book dinner reservations. Pools were very segmented and the water was cold.
4 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Jane, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Curtis, Colorado Springs

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the greatest resort I have stayed in. My wife and I enjoyed 7 days in paradise and we will be returning for sure. Thank you to the world class service they gave us.
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Curtis, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Franco

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked that it was well layed out, walkable, the entertainment on 5 avenue was very good. The entertainment in the show place was very good but jus loud for that size of room. The food was definitely awesome with all the restaurants to choose and sooo many choices at the buffet.
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Franco, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 – Goed

Ritu D.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Ritu, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 – Redelijk

INNA N

Positief: Netheid, voorzieningen
The property is beautiful and the rooms are very nice and clean. The beach is perfect. However… the property is so over booked. There are big lines for EVERYTHING. It is impossible to get a lounge chair by the pool in the morning. They are all taken. We have to wake up at 5 am to get a seat by the pool JUST TO HAVE IT STOLEN BY ANOTHER PERSON!
7 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Inna, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 – Goed

Audrey

Reisde met partner, Reisde met familie
Excellent vacation stay
8 nachten verbleven in maart 2024
Reactie van Social Media Catalonia Hotels and Resorts op 24 apr 2024
Thank you for your preference Audrey! We would love to welcome you back soonUntil then, our best regards.

6/10 – Redelijk

Johnny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is newer and looks modern. The suite that I have for a family of 5 worked fine for our need. We had 2 beds and a sofa bed. Our room was very close to the evening entertainment which runs until midnight each night so if you need super quiet time before that, might be good to request for a room away from it. We got use to the loud music so it became sort of like white noise in the background. The food was okay. The Caribe Gran buffet had okay variety of food. Comparing to other all inclusive resorts that I’ve been to, this place had much less options. Most of the restaurants were booked 2 days out. You would have to wait until midnight to try booking a spot for the 3rd day of your trip. That means if you’re only at the resort for 2 days, sorry no restaurant for you, but hey enjoy the buffet. If you like to take advantage of all the unlimited alcohol, be prepared not to have your typical drinks the way you’re used to it , such as margarita, Long Island, Mai tai, cosmo, etc… the wine they serve may be the closest to what it is elsewhere. Even with that, it taste a little water down. Overall, the cocktails and liquor taste water down. Usually I get a buzz after 1-2 drinks. At this resort, and most others, 6-7 drinks and you barely get a buzz. In my case, I got a headache, not quite the typical buzz. Night entertainment was music with kids dancing. Physical plant of resort is a 4-5 stars. Food and its service/accessibility is 2 stars. Bar is 2 stars.
4 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Johnny, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 – Goed

Ashley Marie

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I had a wonderful time at this resort. It was nothing short of beautiful. I will say, it is definitely a family resort and there is not as much night life entertainment. It is also very difficult to reserve dinner reservations, as most nights they were booked out. I got engaged on this trip and the staff and other travelers celebrated us and added accommodations, such as, strawberries and champagne sent to our rooms. Overall, it was a great resort.
5 nachten verbleven in januari 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Ashley, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Adaly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Adaly, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 – Redelijk

Melissa

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
This property is gorgeous and the size is nice (not too big but has most of what you need). The landscaping and vegetation is top notch. Seriously very beautiful! And the beach is beautiful. Bright blue water, soft white sand beach with little sea weed. My complaint about the property would be the food is disappointing compared to other resorts and the entertainment (aside from the nightly live music) is poor. The Michael Jackson show is good but the others are just dancers. Talented people but when you go to other resorts you get more of a show. I really am rooting for this resort as it has some real positives but they need to step up their food, entertainment and spa.
5 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Melissa, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 – Uitstekend

Soon, Bentonville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Soon, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Reema

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Special shout out to Ivan for his service with a smile and all the staff for being pleasant and thorough in their jobs! Loved the proximity to the gorgeous white sand beach and amazing ocean water. The room was perfect. Spacious and always clean. Comfortable bed and fully stocked fridge always. Pools were great. Only thing is there is only one towel station by one of the pools so always need to plan your route depending where you are headed. Mamma Mia and Tao Cat restaurants were best experience and food.
5 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Reema, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

LEO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Courtesy
4 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Leo, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Reed

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Catalonia Costa Mujeres was amazing!! The beach was amazing. The pools were amazing. The overall experience was amazing. Some reviews we read were complaining about the quality of the food and the limited options. We found this to be completely the opposite. The buffet was the best that I have experienced at any all-inclusive and there were plenary of options at every meal. We had a group of 16 and they were so helpful and accommodating.
9 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Reed, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Aleksandr

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel , good location polite staff and everything is very good
10 nachten verbleven in maart 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Aleksandr, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 – Uitstekend

Giovanni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kid friendly amazing food
5 nachten verbleven in februari 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Giovanni, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 – Ontzettend slecht

Derek

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
My husband and I enjoyed our stay here up until the last 10 minutes when we were waiting for our PRIVATE shuttle to pick us up. Then things took a turn and because of what happened, I will never come back here. The two baggage men at the front of the hotel (on Tues March 19 around 8am) were rude and extremely pushy. Long story short, they were harassing us to leave at the hotel. Within a span of 5 minutes these two men came up to us 3 times - telling us that our shuttle was here and it's going to leave without us. I checked out around 7:45am and was just trying to say our goodbyes to our cousins - we had come here to celebrate a milestone birthday. I patiently told these men that it's a private shuttle and it's not scheduled to leave until 8am. The attitude I received in response is disgusting considering this is supposed to be a "5 star resort". If management happens to read this, the full story is posted on my 1 star Google review of your property. We were yelled at and embarrassed in front of our cousins and other guests in the lobby. I will not coming back to this property. I also do not recommend this property to anyone who is looking to book here. This place does NOT deserve your money!
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
We are deeply sorry to hear about your disappointing experience with our staff during the final moments of your stay at Catalonia Grand Costa Mujeres. Your description of the interactions with our baggage handlers is concerning and certainly not reflective of the level of service we aim to provide at our resort.We sincerely apologize for any discomfort or embarrassment you may have experienced as a result of their behavior. Please know that we take such incidents very seriously, and we will investigate the matter thoroughly to ensure appropriate action is taken to address the situation and prevent it from happening again in the future.Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns. We understand that this experience has left a negative impression, and we regret that we were unable to rectify the situation during your stay.We hope you will consider giving us another chance to provide you with the exceptional service and hospitality that we strive to deliver to all of our guests.

4/10 – Matig

Tram Anh

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The water leak in the ceiling of the room was not dealt with by the staff
3 nachten verbleven in februari 2024
Reactie van Catalonia Grand Costa Mujeres op 30 apr 2024
Hi Tram Anh, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!