Een buitenzwembad, gratis zwembadcabana's, parasols voor strand/zwembad

Beoordelingen van The Explorean Cozumel - All Inclusive

4 out of 5
The Explorean Cozumel - All Inclusive
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 296 van 483 beoordelingen" "
Gastenscore: 8 - Goed. 114 van 483 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 483 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 483 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 483 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The VIP access had 2 rooms, 2 baths and very spacious. The bed was very comfortable. The view was excellent! Well worth the upgrade. The pools (all pools) should be fixed, tiles falling off, and large sections with holes making the facility appear run down.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Angelia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They definitely need to upgrade the pools. Also bars dont open until 11 am. Needs to start at 9 am. Who doesnt want a mimosa with breakfast? The rooms also need a coffee pot. They deliver coffee at 7 am. We wake up at 5 am. No coffee until 6:30. It was peaceful and I enjoyed it. I would go again. They just need to make some minor changes. Except the pools. That is a major renovation. Tiles are falling off everywhere. The excursion staff was amazing. Julio is the best!
6 nachten verbleven in april 2024

6/10 – Redelijk

Melanda

4 nachten verbleven in april 2024
Reactie van Rosy Alba op 20 apr 2024
Thank you for staying with us.

8/10 – Goed

martin

4 nachten verbleven in april 2024

8/10 – Goed

YOLANDA SANCHEZ

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
La propiedad es muy bonita lamentablemente la alberca está en pésimas condiciones, los mosaicos de la misma están rotos y esto lo hace peligroso ocasionando cortes en pies… Muchos problemas con el aire acondicionado se apagaba y no prendía aunque lo arreglaban volvía a fallar, esto sucedió 3 días seguidos. Ojo no tienen médico en las instalaciones su servicio médico solo está disponible según dijeron de 9 a 5 pm Tuvimos un accidente como a las 7 pm y tuvieron que llamar a seguridad del hotel vecino quien llegó media hora después nos ayudó pero no tienen permitido administrar nada de medicamentos. Lo que vale la pena del hotel son sus excursiones que son súper lindas y el personal o guías súper atentos y con experiencia El personal como meseros, camareras muy atentos y serviciales.
4 nachten verbleven in april 2024
Reactie van Rosy Alba op 20 apr 2024
Gracias por compartir tu experiencia en The Explorean Cozumel. Lamentamos los problemas que encontraste con la alberca y el aire acondicionado. Es positivo saber que el personal fue atento y servicial. Agradecemos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios. ¡Esperamos verte de nuevo pronto!

10/10 – Uitstekend

emily dupuy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is superb, rooms are comfortable and quiet, waterfront is incredible.
3 nachten verbleven in maart 2024
Reactie van Rosy Alba op 4 apr 2024
Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon

4/10 – Matig

Brianna

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
What’s the bottom line? Would we stay here again? No. Would we stay at the Fiesta Americana? No. I wouldn’t recommend staying at this resort. If you are like us and try to see the good in things (and disregard the negative reviews others have mentioned) and still are interested in booking, please be mindful of our remember to bring water shoes, bug spray, anti-diarrheal, and walking shoes. Also, don’t forget that the beach access is probably closed- even if they tell you it will be open by the time you arrive. There is no other public beach access nearby and the beach clubs that are close, you have to pay to enter and use their facilities.
10 nachten verbleven in maart 2024
Reactie van Rosy Alba op 27 mrt 2024
Thank you for taking time to rate us.We always welcome feedback from our guests to help us maintain and improve our product and services.We look forward to your visit again.

10/10 – Uitstekend

Kathleen Troline

Reisde met een groep
Casual, friendly, happy, nice rooms-very clean.
7 nachten verbleven in maart 2024
Reactie van Rosy Alba op 27 mrt 2024
We appreciate your visit to our hotel and for giving us your comments about your experience.We hope to have you back soon in this your home.

10/10 – Uitstekend

Peter

7 nachten verbleven in maart 2024
Reactie van Rosy Alba op 15 apr 2024
thanks for your visit, We hope to have the opportunity to welcome you again in the near future.

4/10 – Matig

Michelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Rosy Alba op 27 mrt 2024
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us.

4/10 – Matig

Daniela

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Rosy Alba op 4 mrt 2024
Hi Daniela:Thank you for taking the time to rate our services, which is very important to us as it allows us to improve every day,We hope to see you again in this your home in Cozumel.

8/10 – Goed

John Jesse, Chippewa Falls

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Great experience
5 nachten verbleven in februari 2024
Reactie van Rosy Alba op 26 feb 2024
Thanks for staying here! Your opinion is very important for us.

10/10 – Uitstekend

samuel joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Rosy Alba op 26 feb 2024
Thanks for staying here! Your opinion is very important for us.

4/10 – Matig

Chad

Reisde met een groep, Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are disabled no accommodations will be made for you. Who put a handicap person on the 2nd floor? No all exclusive, meals are limites for dining, drinks are also limited hours. Was suppose to be no kids at resort that is why we booked here. Kids in the adult pool areas daily. For our main dinner, the men got their drinks while the ladies waited another 1/2 hour, never go plates for our appetizers, cleared table conpletely before we go dessert and never brought out plates or forks to eat cake with. Housekeeping is a hit or miss. Fridge was never restocked. The bar by the beach hasnt been open in 2 years, yet they claim to have one. Avoid this place!!!!!!!
7 nachten verbleven in februari 2024
Reactie van Rosy Alba op 23 feb 2024
We appreciate the time you took to complete our service survey and share your comments. I regret not having met your expectations during your stay. I assure you that there is nothing more important to us than the comfort and satisfaction of each person who gives us the honor of being our guest.

6/10 – Redelijk

patricia

Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Rosy Alba op 23 feb 2024
Thank you for the time it took to complete the service survey. We look forward to your visit again. Regards

6/10 – Redelijk

Chandra

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Pool was in disrepair. Had to asks for “perks” multiple times and still ended up paying for some of it. Excursions were so-so. Staff was excellent.
7 nachten verbleven in februari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Omar Perales

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Los alrededores están hermosos y los tours inmejorables
5 nachten verbleven in februari 2024
Reactie van walter cordova op 20 feb 2024
Gracias por tomarse el tiempo de calificar nuestros servicios y compartir sus comentarios, lo cual para nosotros es muy importante ya que nos permite mejorar todos los días.

10/10 – Uitstekend

Cornell, Oak Creek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great vacation at the Explorean. The staff was super friendly & attentive. The food was excellent. The location is quiet and restful.
5 nachten verbleven in februari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Caitlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was amazing. The staff was friendly and attentive. The rooms were very nice and clean, everyday service was so nice. The grounds were beautiful and they kept it very clean. The staff, Julio, who helped us get on a tour of El Cielo, when there was a mix up and the winds cancelled alot of our planned excursions. Eric who checked us in was so nice and fixed a room mix up
5 nachten verbleven in februari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Kathryn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the Explorean. The rooms are spacious and updated, the grounds are well kept. I loved seeing iguanas! The restaurant is fabulous and the servers and bartenders were all so friendly. So were the guys who took us on excursions. It was also wonderful to have access to Fiesta. We were able to go over there for nightly shows and have more choices for restaurants. We loved the breakfast baskets outside the door every day and drinking hot coffee on our balcony! The ONLY thing that wasn’t perfect (but we used every day anyway!) was the pool. While beautiful, once you get in the pool you’ll notice missing and loose tiles posing safety hazards. We could have gone to Fiesta’s pool, but we loved the quiet tranquility and beauty of the Explorean’s. We went for a girls trip and loved it. Already planning a trip back with my husband!
6 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Melissa Danielle

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Some stuff could use some help, tile around the pool and whatnot, but everything else is so amazing, the tile isn’t even worth considering.
6 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

6/10 – Redelijk

Michelle, Hays

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Love this property but the pool and hot tub need a lot of work. The small tiles are falling off creating unsafe conditions.
5 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Christopher Brad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Explorean Cozumel gave us the best vacation. The property is absolutely gorgeous. The jungle setting is quiet and relaxing. The grounds are kept pristine. The staff at the Explorean is truly what made our experience here so fabulous. Everyone was so friendly and helpful and really seemed to care about us having a nice vacation. I loved the restaurant Lo'Kaan. Gabriel, Angel, Rony, and Manuel were staff that really stood out with excellent service. They had a rotating menu and you could always find something you liked. I cannot remember when we have felt this happy about service. The daily excursions included with our stay were wonderful. Our favorite was the buggy ride day with Julio and Vega. They were very helpful and patient. Another pro about staying at The Explorean is the included use of the facilities at the Fiesta Americana resort. We enjoyed their restaurants two nights, as well as their nightly entertainment of traditional Mexican dancers, Karaoke, and casino night. It was nice having a bustling place to people watch and then have The quietness of The Explorean to retreat. I cannot wait to return to Cozumel and The Explorean.
4 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

RAFAEL

Reisde met partner
Positief: Netheid, personeel en service
This was a wonderful vacation. It’s very quiet but close enough to the fiesta Americana (2 minute walk) if you want more lively. The pool does need attention and there is only 1 restaurant at the Explorean. I think they want you to utilize the other resort… pool and restaurants. The bonus is they include excursions everyday which are wonderful! Oh my, I forgot to talk about the service which is exceptional!
4 nachten verbleven in januari 2024
Reactie van walter cordova op 30 jan 2024
Thank you for taking the time to provide feedback. We are glad to hear that you enjoyed your stay and that we met your expectations.

8/10 – Goed

kyle

Reisde met partner
Positief: Netheid
Nice property. I recommend locking up medications because mine was taken.
3 nachten verbleven in januari 2024
Reactie van walter cordova op 29 jan 2024
Thank you for taking the time to rate our services, which is very important to us as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

10/10 – Uitstekend

Carson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved that the Explorean had a boutique feel and was a quite escape in the jungle while still having easy access to amenities and restaurants at the larger hotel. Our concierge Leo went out of his way to make our stay a pleasant one and we loved the personal feel Nestor gave to our tours.
7 nachten verbleven in januari 2024
Reactie van walter cordova op 26 jan 2024
Thank you for taking the time to leave us a review. We are glad to know you had such a great experience in paradise, mostly that you found our place very comfortable, the activities fun and our staff very helpful. It is always very rewarding knowing that all our guests were very happy during their vacations.Hope to have you back very soon and thanks again for leaving your comments.

8/10 – Goed

Shelby Ann

Positief: Netheid, personeel en service en voorzieningen
5 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 – Uitstekend

Roel, Saint Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van walter cordova op 23 jan 2024
Hi Roel, Thanks for your feedback,we hope that you come back for creating more special moments

10/10 – Uitstekend

Kiesha Louise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the excursions and guides! Property is great and the staff couldn’t possibly be more friendly. Only downsides were pools need some TLC (but they do have workers fixing tiles/grout daily) and don’t waste your money at the over priced gift shop - go into town.
5 nachten verbleven in januari 2024
Reactie van walter cordova op 23 jan 2024
Hi Kiesha: Thanks for your feedback,we hope that you come back for creating more special moments

8/10 – Goed

patricia, YANTIS

4 nachten verbleven in januari 2024
Reactie van walter cordova op 20 feb 2024
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Hotel sin Playa
El Hotel NO tiene playa, y solo ofrecen una actividad cada día. La piscina esta en mal estado. El agua de la regadera en la habitación se sale. El servicio del restaurante es muy lento, solo tienen un restaurante y pocas opciones de comida, ya que los otros que ofrecen pertenecen a otro hotel de menor categoría.
3 nachten verbleven in december 2023
Reactie van walter cordova op 15 jan 2024
Hemos leído sus comentarios los cuales hemos compartido con los líderes de nuestros equipos, con la finalidad de mejorar la calidad de nuestros servicios de inmediato,Esperamos verles de nuevo en esta su casa en Cozumel,

6/10 – Redelijk

Carlos Israel

Reisde met partner
Positief: Netheid, personeel en service
Tranquila y limpia, faltan mas variedades en los alimentos y bebidas, cucarachas en las habitaciones.
3 nachten verbleven in januari 2024
Reactie van walter cordova op 15 jan 2024
Hi Carlos Israel: Muchas gracias por sus comentarios, son realmente importantes para nosotros. trabajaremos en los detalles. saludos,

2/10 – Ontzettend slecht

Viridiana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van walter cordova op 15 jan 2024
Gracias por tomarse el tiempo de calificar nuestros servicios, lo cual para nosotros es muy importante ya que nos permite mejor todos los días, Esperamos verles de nuevo en esta su casa en Cozumel

6/10 – Redelijk

Ornella, Sacramento

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
The food was not excellent, we wanted to book for the restaurants for dinner and there was never availability, the buffet was not delicious. They need more interest in the guests.
3 nachten verbleven in december 2023
Reactie van walter cordova op 15 jan 2024
Thank you for taking the time to rate our services, which for us is very important as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van walter cordova op 15 jan 2024
Robert: Thank you for taking the time to rate our services, which for us is very important as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

6/10 – Redelijk

Luke

Reisde met partner
Positief: Netheid, personeel en service
Food was not good. It was like dining on a cheap cruise. I understand I might be bias, but if you know good food, this wasn’t it. If you have a basic palette you will love it. Half of staff was very attentive. Still a good experience but I would not do an all inclusive again.
5 nachten verbleven in november 2023
Reactie van walter cordova op 5 dec 2023
We appreciate you rating our service, which is very important to us. We hope to see you soon back to this home.regards

4/10 – Matig

Alberto de la

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
First, You enter through the staff alley of the hotel next door. Cheap consteuction materials in a 400 usd per night room. Stay away from this ugly place!
2 nachten verbleven in november 2023
Reactie van walter cordova op 2 dec 2023
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us.We take all feedback seriously and appreciate your comments. Our main goal is to always give the best service to all of our guests, your notes help us to improve in all our areas.Regards The Explorean Cozumel

8/10 – Goed

Julieta

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
El hotel está genial, servicios y alimentos… sin embargo, la promesa de venta no es correcta, el hotel ya no tiene que playa y los dos restaurantes que aparecen anunciados los instalaron en las áreas comunes del Fiesta Americana, lo que no hace muy agradable comer ahí.
Reactie van walter cordova op 17 nov 2023
Hola Julieta, Muchas gracias por sus comentarios, son realmente importantes para nosotros, Le informamos nuestro corporativo esta trabajando diligentemente para volver a las operaciones normales lo antes posible. Esperamos tener la oportunidad de ser nuevamente sus anfitriones y recuperar su confianza en futuro próximo.

10/10 – Uitstekend

Dennis

Reisde met partner
Positief: Netheid, personeel en service
Beach club is closed at Fiesta Americana, and pool needs repair at Explorean. However, what made it excellent are the people that works at Explorean. They are amazing, kind, super attentive, and gracious! The included activities were an added bonus! We would gladly stay again!
7 nachten verbleven in oktober 2023
Reactie van walter cordova op 8 nov 2023
Hi, Dennis Thanks for your feedback,we hope that you come back for creating more special moments. We are working very hard for our beach club re-opening.We hope to have the opportunity to be your hosts again.

10/10 – Uitstekend

Ivan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van walter cordova op 24 nov 2023
Hi Ivan, Thank you for your visit, Kind Regards, and remaining at your service

10/10 – Uitstekend

Lizbeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van The Explorean Cozumel op 16 okt 2023
Estimada Lizbeth, muchas gracias por tu retroalimentación, esperamos tenerte pronto en casa.

10/10 – Uitstekend

Xiaoyi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
4 nachten verbleven in september 2023
Reactie van Walter Cordova op 6 sep 2023
Hi Xiaoyi: Thanks for your feedback,we hope that you come back for creating more special moments

10/10 – Uitstekend

Jesus

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like more air conditioning in buffet area. Loved the basket with coffee and bread each morning. Awesome gesture. Only complaint - my husband and I prefer the liquid creamer vs. the powdered one. Therefore, we rarely drank the coffee. Also, would be nice to have two Milky Ways in refrigerator - one for spouse and one for me. Could put two cappuccinis instead. There were a lot of bees in big pool. Resort guests need to discard their drinks. Entertainment was outstanding.
7 nachten verbleven in augustus 2023
Reactie van Walter Cordova op 16 aug 2023
Hi Jesus , Thank you for sharing your comments, which contribute greatly to continue improving our service, we will strengthen our standards to exceed your expectations and our quality of service. We hope to welcome you again.

10/10 – Uitstekend

RODOLFO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Armando our guide for snorkeling Was very helpful and informative.
4 nachten verbleven in juli 2023
Reactie van Walter Cordova op 4 aug 2023
Estimado Rodolfo: We appreciate your visit, we are glad that your stay was wonderful, we will continue working to provide you with the service you deserve.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with also nice bungalows. The all inclusive also includes all facilities of the Fiesta Americana Hotel which is directly beside. In thisnway you have several restaurants available. The whole area is nice.
3 nachten verbleven in juli 2023
Reactie van Walter Cordova op 1 aug 2023
Dear Michael : Thanks for your visit, We hope to welcome you again.

8/10 – Goed

Niki

Positief: Personeel en service
7 nachten verbleven in juli 2023
Reactie van Walter Cordova op 25 jul 2023
Dear Niki : Thanks for your visit, We hope to welcome you again.

6/10 – Redelijk

Yuanyuan

Negatief: Personeel en service
Service is not attentive and very slow, I understand I’m on vacation so it doesn’t have to be in a hurry, but they are definitely short of staff and sometimes you see just one waiter trying to take care too many tables. The food is okay, nothing fancy.
3 nachten verbleven in juli 2023
Reactie van Walter Cordova op 11 jul 2023
Dear: Yuanyuan: First of all, we thank you for taking the time to write about your stay with us.Thank you for so much detail in our property, as for the comments that you tell us about the service, they will be shared directly with the area managers to be able to review what happened.We hope to have you with us again to give you the service you deserve. regards

8/10 – Goed

Ethan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Explorean was great! The service, rooms, and included excursions were excellent. I enjoyed the partnership with Fiesta Americana—we used their facility a lot. The Explorean felt a little more quiet and secluded, while the Fiesta was more activity-rich and exciting. I loved having access to both! Special shoutout to Carlos, an activities director at Fiesta. He went above and beyond to make my wife and I feel welcome! Fernanda, Julio, and Edgar were wonderful as well. The only reason my stay wasn’t a perfect score is because the beach club was closed (and has been for quite some time, according to other reviews). Would’ve been nice to enjoy more beach time when in Cozumel.
5 nachten verbleven in juni 2023
Reactie van The Explorean Cozumel op 4 jul 2023
Dear EthanThanks for the feedback, we are happy to have been your hosts on this trip, our staff Carlos will be happy for this comment, regarding the beach club, it is an administrative issue that our corporate team is working on.We hope to have you back soon to continue creating unforgettable moments.Greetings

10/10 – Uitstekend

Bryan Dale

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was amazing! Manual the server in the restaurant made our trip! He was fantastic!
7 nachten verbleven in juni 2023
Reactie van The Explorean Cozumel op 4 jul 2023
Dear BryanThank you for your positive feedback, we are more than happy to have met our goal,We hope to have you back soon to continue creating these magical experiences.

10/10 – Uitstekend

Hannah Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in mei 2023
Reactie van The Explorean Cozumel All Inclusive op 7 jul 2023
Dear Hannah, Thanks for your feedback. We hope to see you soon here in your second home.Regards