Exterieur

Beoordelingen van Ventanas al Mar - Adults Only

3 out of 5
Ventanas al Mar - Adults Only
Carretera Costera Oriente Km. 43.5, Cozumel, QROO

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 220 van 311 beoordelingen" "
Gastenscore: 8 - Goed. 59 van 311 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 311 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 311 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 311 beoordelingen" "

9,0/10

Netheid

9,4/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alex

1 nacht verbleven in april 2023
Reactie van Ventanas al Mar op 22 mei 2023
Thank you!!

10/10 – Uitstekend

Omar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is situated fantastically at the non touristy side of Cozumel. The staff did an amazing job and let you feel like being home. Super views on the beach and sea.
3 nachten verbleven in december 2021
Reactie van Samantha Pech op 7 dec 2021
Thank you for your review! Our goal is to make you feel at home every time. Hope to see you soon!

6/10 – Redelijk

Ilin

Positief: Netheid
Negatief: Comfort kamer
Not worth what we paid
We booked three nights, paying for everything in advance. They tried putting us in a room that we had not booked. It was damp, smelly and had a tiny, dirty shower. After complaining we got a room that somewhat met the description of what we paid for. The description of the room is very misleading, it included an AC. kitchen with a dish washer, mini bar, bathrobes, rainshower and more. There was indeed a rain shower but the water pressure is so low it was a drip shower. The AC did not work at any time during our stay, the manager explained that it was broken and that was that. There was no dishwasher or mini bar in the kitchen area. The kitchen sink taps were disgusting, I have included a picture of this. After complaining about the missing mini bar, since we needed one, they found a minibar somewhere and installed it. We didn't need a dishwasher so didn't complain about that. The same goes for bathrobes that were not there amongst other things. Since the last thing we want to do when on holiday is complain, we stopped after the first two times. Breakfast was ok, small bowl of fresh fruit, juice, coffee and a choice of type of omelet but no toast or anything like that. The room was big and had a beach front veranda with sand on the ground, a hammock and chairs. It felt like we had our own private beach which was absolutely amazing. That along with stunning views made our stay unforgettable, not to mention some nice staff members who went out of their way to accommodate us.
Kitchen tap
Rain shower, open ceiling with pipework
3 nachten verbleven in november 2019
Reactie van Ventanas Al Mar op 18 dec 2019
thank you for your review, we apologize for the inconvenience of AC we had a situation with our diesel generator, we are very sorry about the kitchen sink taps too, about the shower it´s the way was designed but we may change that so other guests can feel comfortable. About the rest of the issues you mentioned I have nothing to say.

10/10 – Uitstekend

Erick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024

10/10 – Uitstekend

LISA NOEL, CANON CITY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is the apotome of anti-big resort. If you love walking on soft sandy beaches, hearing the waves and bird song, and having any need met by some amazing people, then this is the place for you.
8 nachten verbleven in april 2024

10/10 – Uitstekend

debby L, Aurora

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service
10 nachten verbleven in maart 2024
Reactie van Samantha Pech op 11 apr 2024
Thank you for choosing us to spend your well deserved vacations! We hope to see you again!

10/10 – Uitstekend

Edie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is dreamy. If you love the ocean and the sound of waves and barefeet and sand... this is your hotel. Limited AC, lots of ocean breeze. No TV. Just sea and sky.
2 nachten verbleven in april 2024
Reactie van Samantha Pech op 11 apr 2024
Thank you for your amazing review. It is a great pleasure to know how much you liked the experience of isolation and disconnection of the outside world. Thank you for your time in writing your experience and for the great score! We hope to see you in the future. We invite you to follow us in social media where we will update information and future projects of our resort!

10/10 – Uitstekend

Lawrence

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We truly loved and appreciated everything about this place. Ellie and the crew were absolutely amazing. My husband has cancer and this will be his last vacation for awhile. The view from every angle was truly spectacular. Thank you everyone Amy Lobato :)
4 nachten verbleven in april 2024

10/10 – Uitstekend

Robert, Tulsa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved it! Secluded, scenic, breathtaking sunrises, friendly staff, clean & good food. Beach is perfect. Clean sand and gorgeous water. Surf school is only 1km down the road.
4 nachten verbleven in februari 2024
Reactie van Samantha Pech op 25 apr 2024
Mr. Robert we are so thankful for your review. We really appreciate you have taken the time to score us and even writing a kind review like this one. We are happy Ventanas al Mar fulfilled your expectations. We hope to see you in the future!

10/10 – Uitstekend

Wendy

Reisde met een groep
This is definitely a “get away from it all” place. It’s also a lot like stepping back in time, because the area is very undeveloped and isolated. Air conditioning is only available at night, but there is a lot of wind and ocean and pool water to cool you off during the day. The sound of the waves crashing is constant, if you like that sort of din… I liked it. The panoramas are incredible no matter which direction you look.
2 nachten verbleven in maart 2024
Reactie van Samantha Pech op 25 apr 2024
Thank you again Wendy for taking the time to describe and post your experience! See you soon in the future!

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Samantha Pech op 25 apr 2024
Thank you, Lisa, for your calcification! We really appreciate the effort for posting. We hope to see you soon again!

10/10 – Uitstekend

Wendy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breathtaking views… like going back 50 years…no TVs, just waves crashing and birds chirping… no stinky car exhaust, just ocean air
2 nachten verbleven in maart 2024
Reactie van Samantha Pech op 25 apr 2024
Thank you! We hope to see you soon in the future!

10/10 – Uitstekend

Wendy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s like stepping back in time 50 years. The views are beautiful. The area is completely undeveloped. There are no televisions. You hear the crashing of waves constantly and see the stars at night.
1 nacht verbleven in maart 2024
Reactie van Samantha Pech op 25 apr 2024
Yes Wendy, you are right! It's for some people a dream come true... Now a days it is harder to take a step back from social media and hectic lifestyle that modernity has given us, however in Ventanas al Mar you will always find a retreat to scape and just live in the present moment and connect with your loved ones. Thank you for choosing us and for your review, it helps us grow and be better for you!

10/10 – Uitstekend

Sally

Reisde met familie
Positief: Voorzieningen
We loved the guest-house style and vibe of this hotel and the excellent hospitality of all the staff who were warm, welcoming, and helpful in all respects. The beach front was beautiful and clean. Everything about this place was lovely. For honky tonk, “Coconuts” is next door.
8 nachten verbleven in februari 2024
Reactie van Samantha Pech op 25 apr 2024
Sally we are very thankful for your review and makes us happy to know the hotel met your expectations. All of our team is very grateful for choosing us as your vacation destination hotel. We will continue improving for you. Hope to see you soon!

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you can, imagine this: you're in Mexico and you and your partner have the whole beach to yourself -- no kids, no crowds, no kidding! Just beautiful beach stretching as far as your eye can see; great ocean breezes, quiet (but for the crashing ocean waves), and hardly anyone else around. The hotel itself shows some signs of wear, and with no TV or fridge, staying here may take some getting used to; but, if it's solitude and peace & quiet you desire, this IS the place. Also, the staff is wonderful, the drinks are great, and the food is delicious and reasonably priced. A perfect getaway to revel in the beauty of nature, and to recharge your inner peace!
5 nachten verbleven in februari 2024

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Ventanas is quiet. The Staff is great ! There is not the craziness that you get at the all-inclusives. Not a 5 Star, but it does the job and we feel like we on on vacation and come home feeling refreshed
14 nachten verbleven in februari 2024

10/10 – Uitstekend

Karina

4 nachten verbleven in februari 2024
Reactie van Samantha Pech op 25 apr 2024
Thank you, Karina, for taking the time to rate us! We truly appreciate it. We hope to see you in the future!

10/10 – Uitstekend

UBALDO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love our stay at Ventanas because is located in a great place where we feel in peace, away from everything in addition to having a great access to the sea/ocean and the view was amazing. The night sky is another beautiful view to see. We would definitely stay again. The customer service was also amazing.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Jelani

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Samantha Pech op 25 apr 2024
Jelani, thank you for taking your time and scoring us! We truly appreciate it! Hope to see you in the future!

10/10 – Uitstekend

DENISE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Samantha Pech op 25 apr 2024
Thank you for taking your time and scoring us! We truly appreciate it! Hope to see you in the future!

8/10 – Goed

Brian or Julie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
OVERALL: Small, adults-only, boutique hotel in an isolated area. If you want to escape the world with a book under a palapa, this is your place. If you want 5-star accommodations with activities and service to your room or palapa, this is not your place. LOCATION: Remote. At night you can see the stars. The beach is very soft so not possible to take a long walk, but a hike/bike trail along the coast. Avoid swimming or snorkeling due to large waves. A 10-minute walk is Chen Rio beach with a rock barrier so you can wade. Also, a beach restaurant. ROOM: Clean with tile and stucco. Dresser with drawers but no closet or place to hang clothes. Spring bed not comfortable if used to memory foam. AC from 9pm-8am but we preferred the breeze. Soap, shampoo and drinking water but no hair dryer, TV, or coffee machine. The toilet area shared the same floor as shower so was often wet. AMENITIES:  Lounge chairs around the pool and beach, with several palapas. Games and cards provided. No water activities or equipment. No standard room service or drink service to the beach. Internet was slow and sporadic. Cell phone hit and miss, best standing on upper floor walkway. FOOD: Hotel offers breakfast, lunch, dinner with many options. Prices reasonable. Most meals good, several spectacular, though two had undercooked vegetables, pasta. Coconuts bar is also next door. STAFF: They do everything possible to make your stay enjoyable. Only negative is we were questioned about our tip during checkout.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Henry

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ventanas al Mar is a little slice of secluded heaven! We enjoyed every minute of our week stay - they hit the mark on everything; from the housekeeping to the dining. Looking forward to our next trip there.
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My new favorite place!!
ABSOLUTELY love this place!!! If you are looking for a relaxing, quiet, away from everyone place to stay this is your place. All you hear every evening is the sound of the waves, the staff is very friendly & will assist with any requests you have, food is wonderful, rooms are cleaned daily, can walk to the restaurant/bar next door if you choose, have a stretch of beach all to yourself, pool, many chairs arranged around the property you can move, they give you beach towels, bring drinks & food to you on the beach or by the pool. The entire staff is amazing. We will be back every year. (No TV's in the room but you do get WiFi.) A great place to completely unwind and relax!! LOVED IT!!!
8 nachten verbleven in december 2023

6/10 – Redelijk

Jenny

Reisde met partner
Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Ventanas al Mar Team op 20 dec 2023
Thank you for taking the time to rate us. We are sorry we did not fulfil your expectations since we got 3, please feel free to send us your thoughts to our official email since your feedback is invaluable to us and we do want to have you back! Thank you!!!

6/10 – Redelijk

Elly

Reisde met partner
Positief: Personeel en service, voorzieningen
It's nice but it needs some improvements. The location of the property is beautiful. The views are fantastic. We loved hanging out on our porch, although there was a broken broad on it and it didn't feel totally secure. We stayed in the corner room (on the south side of the property). The king size bed was very comfortable and listening to the ocean waves crash all night was very relaxing. A couple complaints about the room was the ceiling had a place where it looked like it could fall off at any time, it didn't during our stay but when knows when it will go. And then the bed had sand in it already before we had ever got into it. So we aren't sure if the bed sheets were new or not. We enjoyed a nice dinner the first night. It was overpriced but still enjoyable, food was good but drinks were just okay. But breakfast the next morning was not enjoyable at all. Again overpriced and neither dish was filling or satisfying. The beach is a fun beach to walk on but it's hard to fully enjoy with all the garbage. I understand the trash is a never ending battle but there doesn't seem to be any effort to even try to clean up the area close the hotel.
2 nachten verbleven in december 2023
Reactie van Ventanas al Mar Team op 20 dec 2023
Dear Miss EllyThank you for taking the time to share your thoughts about your recent stay with us at Ventanas al Mar. Your feedback helps us improve our services and provide a better experience for our guests. We would like to sincerely apologize for any inconveniences you experienced during your stay, especially regarding the room amenities and food services. We are truly sorry. We will be addressing these concerns with our staff to ensure that we provide a more seamless and attentive experience for our guests moving forward. Your feedback is invaluable to us, and we understand that your vacation is a special time, and we regret that you did not get to enjoy the experience you were looking forward to.

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my five days here, very relaxing and the beds were so comfy! Everyone here is so nice and attentive to your needs. The food here is excellent! Try the banana pancakes in the morning, just delicious and beautifully served. The maids are so friendly and do such a great job on my room. Thanks for all you do!
5 nachten verbleven in december 2023
Reactie van Ventanas al Mar Team op 16 dec 2023
Thank you very much for your taking the time to share your thoughts about our hotel. We really appreciate it. It makes us very happy you enjoy your time with us. We look forward to hosting you again in the future.

10/10 – Uitstekend

Alfredo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awsome
2 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 13 dec 2023
Dear Mr. Alfredo,Thank you so much for taking the time to share your thoughts about us! We are very pleased to read you had a great time! We will share it with our staff. We look forward to host you again in the future.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
On thedwater
Ventanas al Mar, especial room 1, is awesome. Good food and service, beautiful beach when there is no sargaso, a joy to spend a couple nights
2 nachten verbleven in december 2023
Reactie van Ventanas al Mar Team op 10 dec 2023
Thank you so much for taking the time to share your experience at Ventanas al Mar. We are so happy to read you had a great time with us. We sincerely hope to serve you again in the future. Best regards,

8/10 – Goed

Gregory Alfred

Reisde met partner
Positief: Netheid, personeel en service
Location is awesome adults only needs an ice machine staff was good but really stingy with ice
7 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 5 dec 2023
We really appreciate you taking the time to share your recent experience with us. We are taking note of your observations. We are in a constant effort to improve our services and your feedback will always help. Thank you!!

10/10 – Uitstekend

Bryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire staff was very friendly, efficient and helpful. The rooms were made up daily during our 8 days stay and the food was excellent with a big menu. I recommend this resort for a quiet vacation.
7 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 28 nov 2023
We really appreciate you taking the time to share your experience with us. We thank your recommendation, and we look forward having you again in the future! Best regards,

8/10 – Goed

Cliff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you're looking for a secluded, quiet vacation...this is the place. The rooms were clean and maintained daily. The onsite meal service offered variety and quality. The pool was clean and well maintained. The beach area adjacent to the hotel was very nice. If there was one thing I would offer as a suggestion would be loungers and umbrellas on the beach. If there was anything you needed, it was happily provided. Great stay!
7 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 28 nov 2023
Thank you so much for your feedback. We take very seriously any suggestions, and we will pass it along to our management for their consideration. We are very glad to read you enjoyed your time with us and hopefully will be hosting you again in the future. Best regards,

10/10 – Uitstekend

GONZALO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nos encantó el escenario. Tienen la mejor ventaja natural que puede haber, un espacio para desconectarse del trabajo y encontrar la armonía con la naturaleza. Excelente servicio del personal del Hotel, sin duda se programa el regreso. Gracias a todos los miembros del staff del hotel, excelente servicio.
1 nacht verbleven in november 2023
Reactie van Equipo de Ventanas al Mar. op 28 nov 2023
Muchisimas gracias Gonzalo por sus comentarios. Le agradecemos el habernos escogido y nos llena de orgullo que sus vacaciones hayan sido de su total agrado! Le esperaremos con ansias en su siguiente visita. Saludos cordiales

10/10 – Uitstekend

Carine

3 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 16 dec 2023
Thank you very much for this!! We hope to be able to serve you again in the future.

10/10 – Uitstekend

Lee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious and relaxing
6 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 24 nov 2023
Thank you so much for taking the time to share your experience at Ventanas al Mar. We are so happy to read you had a great time. It gives us the motivation to continue doing our best for our guests! We look forward having you again!!

10/10 – Uitstekend

Charles-andre

2 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 21 nov 2023
Thank you very much for taking the time to share your experience with us. We are so happy you had a great time. We look forward hosting you again in the future. Best regards,

10/10 – Uitstekend

Jay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
25th Anniversary getaway.
We had an amazing experience staying at Ventanas Al Mar. It was very remote and very private. The staff members were very helpful and kind and went out of their way to make our 25th anniversary very special. We had a great dinner with rose petals everywhere and then we got a surprise in her room with rose petals and candles everywhere. The view was astounding. You literally sleep by the waves. Our only complaints was that there is no air conditioning during the day and it does not come on until late at night. However, there is typically a breeze coming through the room most of the time. We really enjoyed our anniversary getaway.
2 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 17 nov 2023
Thank you very much for sharing your recent experience at Ventanas al Mar. We are thrilled to read that you enjoyed our location, we work hard on protecting the exclusiveness and privacy offered to our guests. Our staff was very happy to make your trip a special one! Your words will find their way to congratulate them since this helps keep our commitment to an excellent service provided. We understand the matter regarding the A/A, we are constantly giving maintenance to our machines, however, unfortunately we can only get our electricity from a generator and a battery bank which it may affect air-conditioned function and it's impossible to have it on, all day long, however, we will make sure to verify the correct function as you mentioned. Thank you very much again for taking the time to rate us. We look forward to hosting you in the future.

6/10 – Redelijk

Rodolfo

Reisde met partner
Positief: Netheid, personeel en service
Beautiful and unique location with friendly staff but poorly managed and maintain.
4 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 16 nov 2023
Thank you for taking the time to share your thoughts about your stay with us at Ventanas al Mar. We really appreciate it. We have welcomed new members of our staff who will dedicate their efforts to improve each one of our services. We believe these changes will contribute to a better experience for our guests. We hope you will give us another chance to serve you in the future.

8/10 – Goed

andrew

Positief: Netheid, personeel en service en voorzieningen
An absolute paradise of place; great location, beautiful setting: ocean views, waves, constant breeze, it is so relaxing.
2 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 15 nov 2023
You are very kind! Thank you so much for taking the time to share your recently experience at Ventanas al Mar. We really appreciate your comments, and we look forward for you to visit us again soon!!

6/10 – Redelijk

Judy

2 nachten verbleven in november 2023
Reactie van Ventanas al Mar Team op 20 nov 2023
Thank you very much for taking the time to share your thoughts. We wanted you to have a great time and seems we missed something. We hope you can give us another chance in the future.

8/10 – Goed

Christophe

Reisde met familie
Positief: Personeel en service
A beautiful escape on the East Coast
- positive points: great location, nice and refined property, amazing view, friendly staff - to be improved: service flexibility, beach cleanliness, no gym nor yoga room, meals quality
6 nachten verbleven in oktober 2023
Reactie van Ventanas al Mar Team op 9 nov 2023
Thank you for taking the time to share your thoughts about your recent stay at Ventanas al Mar. We really appreciate it. Your feedback will help us to improve our services. We are constantly looking for excellence and your comments will help us to get there. We are already making some changes in our facilities, services hours, menus, etc. and hopefully next time you visit us will be able to feel them! Thank you!!!

8/10 – Goed

Michael

3 nachten verbleven in oktober 2023
Reactie van Ventanas al Mar team op 6 nov 2023
Thank you very much for taking the time to rate us. Hopefully we will see you again and give you the 10 you deserve. Best regards,

6/10 – Redelijk

Crystal

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Great place to get away for a few days without a lot of people. Right on the beach; beautiful. Morning staff was excellent, check in staff not too much, too busy taking care of everyone else. Promised to arrange massage to come to property totally forgot- again preoccupied with other guests. No apologies- like oh well no big deal. The one thing I wanted on my vacation and was sooo looking forward to.
4 nachten verbleven in oktober 2023
Reactie van Nikol Schenk op 1 nov 2023
Dear Crystal,Thank you for taking the time to share your thoughts about your recent stay with us at Ventanas al Mar. We genuinely appreciate your feedback as it helps us improve our services and provide a better experience for our guests.We're delighted to hear that you enjoyed our beachfront location and found the morning staff to be excellent. Your kind words are truly appreciated, and we'll be sure to pass your compliments along to the team.We would like to sincerely apologize for any inconveniences you experienced during your stay, especially regarding the arrangement of the massage service. It's disheartening to learn that we fell short of your expectations in this regard, and for that, we are truly sorry. In response to your feedback, we want you to know that we are actively working on enhancing our guest experience. We have since welcomed new team members to our staff who are dedicated to providing top-notch service. We believe these changes will contribute to an improved stay for our guests, and we appreciate your understanding as we work to make these positive adjustments.Your feedback is invaluable to us, and we'll be addressing these concerns with our staff to ensure that we provide a more seamless and attentive experience for our guests moving forward. We understand that your vacation is a special time, and we regret that you did not get to enjoy the experience you were looking forward to.If there's anything more you'd like to discuss or if you have any further feedback, please feel free to contact me directly at: reservation.ventanasalmar@gmail.comWarm regards,Nikol Schenk Ventanas al Mar

10/10 – Uitstekend

Anthony

Reactie van Ventanas al Mar Team op 18 nov 2023
We really appreciate you taking the time to rate us. Your satisfaction makes us very happy! We hope to have the opportunity to host you again in the future.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property with amazing staff. Food was some of the best we had. The staff cound not have done a better job. Thank you to Omar and Miguel.
2 nachten verbleven in oktober 2023
Reactie van Ventanas al mar Team op 29 okt 2023
Thank so much for taking the time to share your experience with us! It was a pleasure to host you and we look forward to having you again in a near future.

10/10 – Uitstekend

Craig

2 nachten verbleven in oktober 2023
Reactie van Ventanas al Mar Team op 18 nov 2023
Thank you so much for taking the time to share your experience with us. We look forward having you in the future again!

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Ventanas al Mar team op 23 okt 2023
Thank you so much for taking the time to reviewed us so well! We look forward having you again in a near future.

10/10 – Uitstekend

Max Gilles

2 nachten verbleven in augustus 2023
Reactie van Ventanas al Mar Cozumel op 15 sep 2023
Thank you so much!!! We really appreciate you taking the time to share your experience with us, and it really make us very happy you had a great time. We look forward to seeing you in a near future.

10/10 – Uitstekend

jonny ove

1 nacht verbleven in augustus 2023
Reactie van Ventanas al Mar Team op 31 aug 2023
Thank you so much for taking the time for sharing your experience with us! We look forward to seeing you again in a neat future.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023
Reactie van Ventanas al Mar Team op 4 sep 2023
Thank you!!!!!!