Uitzicht vanuit accommodatie

Beoordelingen van Unico Hotel Riviera Maya - Adults Only - All Inclusive

5 out of 5
Unico Hotel Riviera Maya - Adults Only - All Inclusive
Manzana 22 Carretera Chetumal-Pto Juare, Km 260, Kantenah, QROO

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 450 van 656 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 656 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 656 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 656 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 656 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Eric Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was not really impressed overall. Food was average at best which was disappointing based on the reviews. The service was good, but not great. I honestly can't come up with a single reason why we would want to come back.
5 nachten verbleven in mei 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 21 mei 2024
Dear Eric, Thank you for sharing with us the feedback of your stay. We will use your valuable comments to improve our services and deliver better experiences to our guests. Hope we can see you back very soon in the future. Best regards.

6/10 – Redelijk

Lily

Reisde met familie
Positief: Netheid, personeel en service
N/A
4 nachten verbleven in mei 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 21 mei 2024
Dear Lily, Thank you for sharing your feedback with us. We regret that your experience was not great, however, we hope we can have the chance to welcome you again in the near future so we can improve your recent experience. Thank you for your visit. Best regards.

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time at this resort. Food and service were excellent, but they did not provide the same level of service we had received the first time. Non vacation club members (like us) were left feeling like the value of our dollar was less. The sales pitch upon arrival watered down our arrival experience.
4 nachten verbleven in april 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 3 mei 2024
Dear Gabriel. Thank you so much for taking the time to share with us your comments and feedback of your stay. We are pleased to hear you had a great stay and enjoyed our food and service. We also appreciate your valuable comments as all guests, no matter how they reserve with us are very important, therefore your feedback will help us to improve our service and deliver better experiences to our guests every time they decide to visit us. Thank you for your stay, hope we can see you back very soon and improve your experience. Warm regards.

10/10 – Uitstekend

CARLOS R, CONROE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 15 mei 2024
Dear Carlos. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will be coming back! Loved it! Staff is amazing! The rooms are great! 10/10 recommend!
4 nachten verbleven in april 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 6 apr 2024
Dear Sharon. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 – Uitstekend

Stalin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent! Accommodates to all your needs & more. Food was great for an all inclusive resort. Definitely will visit again.
3 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 2 apr 2024
Dear Stalin. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

6/10 – Redelijk

Mike

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was not helpful and there was never enough of them. Bar drinks were trash and the food is average
3 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 mrt 2024
Dear Mike. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

10/10 – Uitstekend

Pelly

3 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 8 apr 2024
Dear Pelly. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed your overall experience at our hotel. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 – Redelijk

Ryan

4 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 6 apr 2024
Dear Ryan. Thank you for sharing with us the feedback of your stay. We are glad to know that your experience has been overall good. We also appreciate your feedback and will try to make any necessary adjustments to better serve our future guests. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

6/10 – Redelijk

Xirgu

Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 8 mrt 2024
Estimado Xirgu. Gracias por compartir con nosotros los comentarios de su estancia. Lamentamos saber que su experiencia no cumplió con sus expectativas; sin embargo, sus comentarios se utilizarán para mejorar nuestro servicio y realizar los ajustes necesarios para brindar mejores experiencias. Muchas gracias por su visita, esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y mejorar su experiencia.

8/10 – Goed

Marcela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel está muy bonito, la limpieza de la habitación está muy bien, pero si tardan mucho en recoger las bandejas del servicio a la hab. El hotel está más enfocado al turismo americano y si se siente la preferencia a ese sector, los nacionales no tenemos el mismo trato. No tiene mucha variedad de Mixiologia, esperaba más por ser un cinco diamantes. En los restaurantes la comída esta buena pero si tardan un poco con el servicio.
4 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 7 mrt 2024
Estimada Srta. Marcela, Muchas gracias por tomar unos minutos para compartir con nosotros sus comentarios referente a su estancia en nuestro hotel. Nos alegra escuchar que en general tuvieron una agradable visita y que disfrutaron de la habitación y las instalaciones de nuestro hotel. Por otro lado, lamentamos que no hayan quedado completamente satisfechos con el tiempo en el servicio, bebidas y en especial con el servicio ofrecido por nuestros anfitriones y que percibieran cierta preferencia hacía otros huéspedes, sin embargo quisiera informarte que ya se ha escalado esta situación con los equipos involucrados para reforzar nuestros estándares de servicio ya que para nuestro hotel el turismo nacional es una pieza clave para el éxito. Muchas gracias por tu visita, esperamos poder verte muy pronto nuevamente y mejorar tu experiencia. Cordialmente,

10/10 – Uitstekend

Juan Manuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La cena en los restaurantes es de muy buena calidad.
2 nachten verbleven in maart 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 6 mrt 2024
Estimado Juan Manuel. Muchas gracias por tomar el tiempo de compartir con nosotros tus comentarios referente a tu visita a nuestro hotel. Nos alegra saber que la pasaste de maravilla y que disfrutaste de nuestras amenidades y muchas cosas durante tu estancia. Nos aseguraremos que nuestro equipo reciba tus amables comentarios. Gracias por tu estancia, esperamos poder verte muy pronto de nuevo. Saludos.

10/10 – Uitstekend

Iralesha

6 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 feb 2024
Dear Iralesha. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

4/10 – Matig

Michael

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Das Hotel hat eine gute Lage an einem wunderschönen Strand. Das Essen ist ausgezeichnet. Aber: Es herrscht ein Mangel an Mitarbeiter, Bestellungen beim Zimmerservice dauern Stunden wenn überhaupt etwa gebracht wird. Täglicher Kampf um Handtücher und es ist fast unmöglich am Strand Getränke und Essen zu bestellen. Die Pools sind von Gruppen betrunkener Amerikaner besetzt. Dem Management ist alles gleichgültig!
4 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 feb 2024
Dear Michael. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

8/10 – Goed

Poul

10 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 20 feb 2024
Dear Poul. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you enjoyed your overall experience. Thank you for your visit and feedback, hope we can see you back again in the future so we can deliver a better experience. Best regards.

8/10 – Goed

Joseph

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 20 mrt 2024
Dear Joseph. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed your overall experience at our hotel. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 20 feb 2024
Dear Robert. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Anita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 17 feb 2024
Dear Ms. Anita. Thank you for letting us know you had a great stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo estuvo agradable
2 nachten verbleven in februari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 12 feb 2024
Estimado Gabriel. Muchas gracias por tomar el tiempo de compartir con nosotros tus comentarios referente a tu visita a nuestro hotel. Nos alegra saber que la pasaste de maravilla y que disfrutaste de nuestras amenidades y muchas cosas durante tu estancia. Nos aseguraremos que nuestro equipo reciba tus amables comentarios. Gracias por tu estancia, esperamos poder verte muy pronto de nuevo. Saludos.

8/10 – Goed

Julie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I like the restaurants and the quality of the food offered. What I was disappointed about was the down grade of the whole experience from my last visit in 2018 (ex: clothes steamers were replaced with irons but no ironing board, white robes were replaced with ugly gray cotton robes, the quality of room snacks went from great to poor…pistachio nuts in a jar were replaced with mixed peanuts/nuts, pringles in a can was replaced with stale Mexican chips in a bag, the coffee shop didn’t offer chocolate croissants, the macaroons were hard and stale, and we weren’t given a choice on room aroma therapy like they offered in 2018.
7 nachten verbleven in januari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 8 feb 2024
Dear Julie. Thank you for sharing with us the feedback of your stay. We regret to hear that this time your experience did not meet your expectations however, your comments will be used to keep improving our service and make any necessary adjustment to keep delivering the experiences our guests expect. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

10/10 – Uitstekend

Seth

6 nachten verbleven in januari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 20 mrt 2024
Dear Seth. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

4/10 – Matig

Sasan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
The food was terrible and the attempt to sell you on their timeshare lowered the feel from luxury to common. Not with the price it costs to be there
7 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 24 jan 2024
Dear Sasan. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are sorry to hear that the food did not meet your expectations, so we have shared your comments with our chef, as well as with the sales team for review and necessary corrections. Thank you for your visit, hoper we can have the chance to welcome you in the future and improve your experience. Best regards.

10/10 – Uitstekend

DAVID

Positief: Netheid, staat van de accommodatie en faciliteiten
Pick up the littering
4 nachten verbleven in januari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 19 jan 2024
Dear David. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

8/10 – Goed

Rupa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 19 jan 2024
Dear Rupa. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Taylor

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best all inclusive food I have had. The drinks were 10/10 and the rooms were comfortable but beautiful.
5 nachten verbleven in januari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 13 jan 2024
Dear Taylor. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 – Goed

Jeffrey

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 13 jan 2024
Dear Jeffrey. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

juan andres

1 nacht verbleven in januari 2024
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 9 jan 2024
Hola Juan Andres. Gracias por tu retroalimentación, nos complace saber que tuviste una grata experiencia durante tus visita a nuestro hotel. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 – Uitstekend

Gerardo

7 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 27 jan 2024
Estimado Gerardo. Gracias por tu retroalimentación, nos complace saber que tuviste una gran experiencia durante tus vacaciones con nosotros. Esperamos poder verte muy pronto de vuelta. Saludos.

6/10 – Redelijk

kwesi

Reisde met partner
Negatief: Personeel en service
Very slow service. Limited accessibilty to restaurants Seems understaffed
8 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 9 jan 2024
Dear Kwesi. Thank you for sharing with us the feedback of your stay. We will use your valuable comments to improve our services and deliver better experiences to our guests. Hope we can see you back very soon in the future. Best regards.

6/10 – Redelijk

Ricardo

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Bonito pero promedio
Hotel bonito pero le falta calidad en sus alimentos y bebidas.
3 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 9 jan 2024
Estimado Ricardo. Gracias por tu retroalimentación, con gusto pasaremos tus comentarios con nuestro chef, para realizar la revisión y mejoras necesarias. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 – Uitstekend

Nicolai K.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 9 jan 2024
Dear Nicolai. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 – Uitstekend

Marysla

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es una propiedad muy bonita, limpia, huele delicioso cuando entras al hotel, el servicio es excelente, la comida de la cena super buena. En la noche pasan a la habitación para acomodar la cama y este lista para acostarte, ponen aromaterapia para que descanses agusto, nos dejaron unos chocolates artesanales en la cama, nos pusieron 2 botellas de cortesia, una de vino y tequila. Todo se resume a un excelente servicio e instalaciones. Si se quedan en una habitación con alberca pidan los cuartos del edificio donde estan los 1113, son mas privados.
1 nacht verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 5 jan 2024
Estimada Marysla. Muchas gracias por tomar el tiempo de compartir con nosotros tus comentarios referente a tu visita a nuestro hotel. Nos alegra saber que la pasaste de maravilla y que disfrutaste de nuestras amenidades y muchas cosas durante tu estancia. Nos aseguraremos que nuestro equipo reciba tus amables comentarios. Gracias por tu estancia, esperamos poder verte muy pronto de nuevo. Saludos.

10/10 – Uitstekend

Jonathan

3 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 2 jan 2024
Dear Jonathan,Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 – Redelijk

Deanna Lynne

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
4 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 2 jan 2024
Dear Deanna, Thank you for sharing your feedback with us. We regret that your experience was not great, however, we hope we can have the chance to welcome you again in the near future so we can improve your recent experience. Thank you for your visit. Best regards.

10/10 – Uitstekend

Herrera, Hallandale

5 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 28 dec 2023
Hola Herrera. Gracias por tu retroalimentación, nos complace saber que tuviste una grata experiencia durante tus visita a nuestro hotel. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 – Uitstekend

Hannah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is AMAZING!!! I’ve been to probably 8-10 all inclusives and this is by far my favorite. Perfect size, not huge but beautiful rooms grounds and beach. The staff is amazing and this is definitely a 5 star property and service with all the ways they go above and beyond. Get the app as soon as you get there and make dinner reservations early! the most amazing food and drinks! Loved our stay and already want to come back!
4 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Dear Hannah. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 – Goed

ARELI

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
La comida y atención del personal puede mejorar. El mejor restaurante fue 2087. La atencion del personal no fue la mejor, hemos tenido mejor atención en otros hoteles. El proceso de check in fue tardado
3 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Estimada Areli. Muchas gracias por tomar el tiempo de compartir con nosotros tus comentarios referente a tu visita a nuestro hotel. Nos alegra saber que la pasaste de maravilla y que disfrutaste de nuestras amenidades y muchas cosas durante tu estancia. Lamentamos que hubieran algunas cosas que no hicieran tu estancia perfecta, sin embargo las revisaremos y haremos las correcciones necesarias. Gracias por tu estancia, esperamos poder verte muy pronto de nuevo. Saludos.

10/10 – Uitstekend

Magdalena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Estimada Magdalena. Gracias por tu retroalimentación, nos complace saber que tuviste una gran experiencia durante tus vacaciones con nosotros. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 – Uitstekend

Margaret

4 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Dear Margaret. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 – Goed

Tyler

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Dear Tyler. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

4/10 – Matig

Joel

7 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 13 jan 2024
Dear Joel. Thank you for sharing with us the feedback of your stay. We are sorry that your stay was not according to your expectations, however we hope we can have the chance to welcome you again in the future and improve your experience. Thank you for your visit. Best regards.

10/10 – Uitstekend

Alejandra

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Muy bien, lo único q si creo deban hacer es respetar a la gente q fuma. Deben tener un lugar digno y respetable. No tratarlos como bichos raros. Aclaro q no fumo. Si el problema es el gobierno, ampárense como lo hacen todos los restaurantes y lugares de convivio en CDMX
4 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 21 dec 2023
Estimada Alejandra. Gracias por tu retroalimentación, nos complace saber que tuviste en general una grata experiencia durante tus visita a nuestro hotel. Quisiera confirmarte que nuestro hotel respeta a todos y cada uno de nuestros huéspedes, decidan o no fumar; por esta razón y de acuerdo a las legislaciones vigentes, contamos con espacios de fácil acceso en todas las áreas comunes de la propiedad, para este fin. Lamentamos cualquier situación que te haya causado una percepción diferente, sin embargo, esperamos poder tener la oportunidad de recibirte muy pronto nuevamente. Saludos.

10/10 – Uitstekend

GIGI

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 19 dec 2023
Hello GIGI. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 12 dec 2023
Hello. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 8 dec 2023
Dear Pamela. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 – Redelijk

Payam

3 nachten verbleven in november 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 26 dec 2023
Dear Payam. Thank you for sharing with us the feedback of your stay. We are glad to know you had an overall good experience with us, however, we hope to have the chance to welcome you again very soon and improve your stay. Best regards.

10/10 – Uitstekend

Jeremy

4 nachten verbleven in november 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 19 dec 2023
Dear Jeremy. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

8/10 – Goed

Elisa

2 nachten verbleven in november 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 19 dec 2023
Dear Elisa. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 – Uitstekend

Marieme

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a one of a kind experience. If you are looking for relaxation and good food with a nice staff, stay at UNICO 2087. There was plenty to do on site or off site with the excursions menu. Oh, and you get assigned a host who will help you with getting dinner reservations, booking spa treatments, luggage pickup, etc. Alberto was our host and he was so attentive and made sure we could truly relax on vacation. Haven’t even taken off yet and I’m already planning my next trip back to UNICO in 2024.
4 nachten verbleven in november 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 28 nov 2023
Dear Marieme, Dear XXXX. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 – Goed

jorge arturo

2 nachten verbleven in november 2023
Reactie van UNICO 20°N 87°W Hotel Riviera Maya op 22 nov 2023
Estimado Jorge Arturo, Gracias por tomar el tiempo de compartir con nosotros tu retroalimentación sobre tu visita a nuestro hotel. Nos complace que saber que la pasaste bien en general y esperamos poder tener la oportunidad de darte la bienvenida muy pronto para poder ofrecerte una experiencia aún mejor. Gracias por tu visita.