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Beoordelingen van Fairmont Heritage Place Mayakoba

5 out of 5
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 7 van 8 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 8 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 8 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 8 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 8 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

10/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anjalee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
5 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 27 apr 2024
Dear Anjalee,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely, Guest Relations Manager

10/10 – Uitstekend

Marvin

4 nachten verbleven in augustus 2023
Reactie van GuestRelationsManager op 14 nov 2023
Dear Mr. Marvin,Thank you very much for your review and recent visit. We are very happy to know you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

10/10 – Uitstekend

Yasmeen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation
5 nachten verbleven in maart 2023
Reactie van Guest Relations Manager op 29 apr 2024
Dear Yasmeen,Thank you very much for your visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 – Uitstekend

Carrie, Chicago

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
3 nachten verbleven in februari 2023
Reactie van GabyCastaneda op 9 feb 2023
Dear Carrie,On behalf of Farimont Mayakoba Family, I would like to thank you for your kind review. We are very happy to read that you enjoyed the stay. We are looking forward to welcome you again.Warm regardsGabriela CastañedaGuest Relations Manager

10/10 – Uitstekend

John

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
6 nachten verbleven in februari 2022
Reactie van Erick Viera, Residence Director. op 15 aug 2022
Dear John, Thank you sharing your experience from your last visit to the property. We are glad to hear from you about the incredible service you received from Alejandro. We are looking forward to have you back to the property soon. Thank you for staying with us. Sincerely,

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
7 nachten verbleven in mei 2022

8/10 – Goed

Juan Manuel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Precios elevados para el servicio otorgado
Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio
5 nachten verbleven in maart 2021