Zonneterras

Beoordelingen van Grand Sunset Princess - All Inclusive

4.5 out of 5
Grand Sunset Princess - All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 876 van 1961 beoordelingen" "
Gastenscore: 8 - Goed. 525 van 1961 beoordelingen" "
Gastenscore: 6 - Redelijk. 321 van 1961 beoordelingen" "
Gastenscore: 4 - Matig. 114 van 1961 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 125 van 1961 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Karin

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
De kamer is goed en schoon maar kan wel wat aanpassingen gebruiken. Het zou fijn zijn om een stopcontact naast je bed bij een nachtkastje te hebben. Airco was best wel gehorig. En toilet werkte ook niet goed.
7 nachten verbleven in januari 2023
Reactie van Alfredo Lezama op 28 jan 2023
Hallo lieve Karin, we waarderen het dat je de tijd hebt genomen om je bericht met ons te delen, alle berichten zijn welkom omdat ze ons helpen de kwaliteit van onze service te verbeteren.We zullen uw bericht delen met onze verantwoordelijke afdeling zodat zij de nodige verbeteringen kunnen aanbrengen. Als u deze details van de kamer opmerkt, is het ook belangrijk om dit aan ons conciërgeteam te melden, zodat zij het probleem zo snel mogelijk kunnen oplossen.We waarderen uw voorkeur voor ons, we hopen dat u snel kunt terugkeren en u bij onze groep gasten kunt voegen om te genieten van alle voorzieningen die we voor u hebben.Beste wensen.

8/10 – Goed

Edwin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cap
5 nachten verbleven in april 2024

10/10 – Uitstekend

Montanna Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay. Would come again
6 nachten verbleven in april 2024

8/10 – Goed

Ervis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property areas was very well organized with lot of pools and green space. It is a very walkable property and big bonus was the wildlife you could see on it
8 nachten verbleven in april 2024

8/10 – Goed

Glen David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good dining options and quality. Pools were great, beach was rockier than I recall from last visit 8 years ago. Too many people leave towels on chairs for hours and don't use them. Staff should have a system to remove them after a few hours? Way too many people smoking in public places including in the pools which was very rude. Some enforcement is required otherwise what is the point? Gift store, especially for basic products, should not be so expensive as there are no other options nearby.
10 nachten verbleven in april 2024

4/10 – Matig

Abigail

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was good overall - nothing special.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Darius

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had such an amazing time staying here at this property!! The staff were amazing and the food and drinks were great. Room cleanliness could’ve been a bit better I didn’t wanna use hot tub in room as it looked dirty.
3 nachten verbleven in april 2024

10/10 – Uitstekend

HAnk, Midlothian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Better than a Cruise. Wide variety of food that changed daily. Several restaurants to choose from that were all delicious. Alcohol was included and quite available. Beautiful beaches with lots of space to rest and relax. Several amenities.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Navneet Chandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.!!!
4 nachten verbleven in april 2024
Reactie van Betsa op 2 mei 2024
Dear NavneetThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back with us very soon. Regards

10/10 – Uitstekend

Sulekha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is excellent to stay
4 nachten verbleven in april 2024
Reactie van Betsa op 2 mei 2024
Dear SulekhaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back with us very soon. Regards

10/10 – Uitstekend

Trinity

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This Resort is wonderful! I travelled with my husband and 3 late teen children!! The pools were great and the food was excellent!!
10 nachten verbleven in april 2024
Reactie van Betsa op 2 mei 2024
Dear TrinityThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards

8/10 – Goed

Mariana

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

6/10 – Redelijk

Karpal

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The "information" staff that try to pressure me to buy some kind of time share at the location. Also, poolside bartenders need to be fair when serving drinks to guests - they were serving those who were leaving generous tips first even though there was a line of guests patiently waiting to be served. Also, their liquor and juices was terribly diluted and same food everyday!
4 nachten verbleven in april 2024
Reactie van Dani Santizo op 1 mei 2024
Hello dear Karpal, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dani Santizo op 1 mei 2024
Hello dear Steven, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 – Goed

Yasir

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great from the friendly members of the staff to the property and the services offered!! The activities were very fun and the facilities very clean and well maintained 😎 However, the only thing that annoyed us was the food tags were sometimes mixed and did not indicate the correct dishes correct and not accurate… this can become an issue for someone (like us) that has food restrictions / allergies, we did advise the staff but the next night the situation was the same. This element affected our appreciation of the buffet and the whole restaurant aspect.
5 nachten verbleven in april 2024
Reactie van Betsa op 30 apr 2024
Dear YasirThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. We hope to have you back very soon. Regards

10/10 – Uitstekend

Benjamin Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot to go with lots to offer. A top place on my list.
7 nachten verbleven in april 2024
Reactie van Betsa op 30 apr 2024
Dear BenjaminThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborator so that he feels happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

10/10 – Uitstekend

Mehrnaz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Dani Santizo op 1 mei 2024
Hello dear Mehrnaz, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 – Uitstekend

Jaden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Dani Santizo op 1 mei 2024
Hello dear Jaden, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 – Uitstekend

Amarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and clean property with very helpful and attentive staff.
4 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear AmarahThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 – Uitstekend

Scott, Elk River

Reisde met familie
Positief: Personeel en service, voorzieningen
Dirty and run down. Lights burnt out on patios and fixtures hanging. Thinnest T-bone I’ve ever seen, that by the way cost $26 bucks. Not that I’m cheep, I’m not. But for $26 dollars it shouldn’t be thinner than a slice of bread. They even asked how we wanted it prepared. Wasn’t even close to medium rare . It was shoe leather. My famaily is Brazilian so I understand the culture and being poor and I know it’s not the Beef. It’s the butcher! Also everywhere you walked and god forbid you sat at the beach. There were droves of sales people trying to sell you adventures and excursions. We planned our trip in advance and didn’t care for this. Anyway the people of Mexico are fantastic and I love there culture but I don’t think we’ll be returning to this particular resort.
4 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear ScottThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

6/10 – Redelijk

Jaspreet

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Amazing, trust worthy, Family friendly and just cold cold water to shower in other wise 100/10
5 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear JaspreetThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

10/10 – Uitstekend

Belinda Magdalena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We saw Coatis, birds, deer, cats, and monkeys! Staff are super nice, la hacienda and mammia mia were really good. There are more lively/party areas, family areas and quieter areas. Well kept!
9 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear BelindaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

6/10 – Redelijk

Maydelin M Leiva

Reisde met familie en kleine kinderen
No se corresponde las 5 estrellas que ostenta el hotel con lo que ofrecen
5 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Estimada MaydelinEstamos consternados por tu calificación, nos hubiera ayudado mucho saber cómo fue tu experiencia, ya que, si tu estancia no fue del todo satisfactoria, tus comentarios nos ayudan a mejorar nuestro servicio. Esperamos tener la oportunidad de servirte nuevamente y superar totalmente tus expectativas. Saludos

10/10 – Uitstekend

Elysha

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This resort had so much to do. Tons of activities and enough pools that we were never crowded. The beach was amazing and staff were excellent!
6 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear ElyshaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 – Uitstekend

Layla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff members, wonderful nature, precious animals & a great food!
6 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
DearThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 – Uitstekend

Meron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear MeronThank you for taking the time to write your opinion. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

8/10 – Goed

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was fantastic. Very nice. Only criticism is the buffet could use more selection.
5 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear MatthewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 – Uitstekend

Benjamin

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort and amazing staff!
6 nachten verbleven in april 2024
Reactie van Betsa op 29 apr 2024
Dear BenjaminThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

6/10 – Redelijk

Amber

Reisde met familie
Positief: Personeel en service, voorzieningen
We booked the Princess and they put us in the Riviera. We booked a king with a pull out couch they gave us 2 doubles and a cot. Cleaning lady's some days were around until almost 5pm. Our pool lady was amazing and gave us great service. We booked a swim up room for my husband myself and our 13 year old son
7 nachten verbleven in april 2024
Reactie van Betsa op 27 apr 2024
Dear. Thank you very much for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

8/10 – Goed

Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was fantastic, the facility is a bit dated and I noticed some wear-and-tear around the property. Food options were plentiful and good quality.
7 nachten verbleven in april 2024
Reactie van Betsa op 27 apr 2024
Dear DanielThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 – Goed

Christine, Williams Lake

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the choices of multiple pools and having the ocean only steps away :)
5 nachten verbleven in april 2024
Reactie van Betsa op 26 apr 2024
Dear ChristineThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 – Goed

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Such a beautiful place staff was amazing. Food was OK. Amenities were good. The pools were great. We definitely stay again. Only downfall we felt was the resort was a little dirty off the walking path and the pool water could’ve been a little cleaner other than that great experience.
8 nachten verbleven in april 2024
Reactie van Betsa op 26 apr 2024
Dear MichaelThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope to have you back very soon. Regards

10/10 – Uitstekend

MONICA, Davie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
En general todo muy bueno!!
4 nachten verbleven in april 2024
Reactie van Betsa op 26 apr 2024
Estimada. Muchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, sus comentarios nos motivan a seguir brindando las mejores experiencias, esperamos tenerte de vuelta muy pronto. Saludos

10/10 – Uitstekend

Robert Clark, Mckellar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love swim out at our room. Resorts grounds were were lovely. We were disappointed with the beach. It needed to be raked and garbage picked up. The restaurant food and service was great. The turndown service was appreciated.
7 nachten verbleven in april 2024
Reactie van Betsa op 25 apr 2024
Dear RobertThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

4/10 – Matig

SCOTT

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
3 star level experience across the board. Not recommended if you are looking for a 4-5 star experience.
5 nachten verbleven in januari 2024
Reactie van Betsa op 25 apr 2024
Dear. We are dismayed by your coments, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

8/10 – Goed

Arezoo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beach was not good. Lots of flies in the room bit my baby.
7 nachten verbleven in april 2024
Reactie van Betsa op 25 apr 2024
Dear ArezooThank you very much for your rating! We are sorry that you have not been able to enjoy the beach in its entirety, but we hope that next time it will be totally different, we will be striving to improve our service. Best regards

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Betsa op 25 apr 2024
Dear AaronThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

8/10 – Goed

ANA MARÍA

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
El hotel es muy bonito y comodo, lo único q no me agrado fue que la playa tiene mucha piedra, y es muy incomodo meterse al mar. El trato del personal es poco amable, hay poco personal en los restaurantes, y a veces ni t atienden...
5 nachten verbleven in april 2024
Reactie van Betsa op 24 apr 2024
Estimada Ana MaríaMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión. Lamentamos que no hayas podido disfrutar de la playa en su totalidad, pero esperamos que la próxima vez sea totalmente diferente asi mismo nuestro equipo debe ofrecer el mejor servicio a todos nuestros huéspedes. Tomaremos acciones inmediatas para corregir cualquier comportamiento de este tipo y te ofrecemos disculpas por los inconvenientes causados durante tu estancia con nosotros. Esperamos que podamos recuperar tu confianza y poder servirte nuevamente para superar todas tus expectativas. Saludos.

2/10 – Ontzettend slecht

Yakov

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Betsa op 25 apr 2024
Dear Yakov We are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 – Uitstekend

Edison, Loretto

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Betsa op 25 apr 2024
Dear EdisonThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 – Uitstekend

Jeffrey Allan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this resort. The property is well maintained, and the staff are top notch. We want to acknowledge Delfina and Francisco in the buffet, and Elizabeth from the Concierge desk, they were all amazing! Thank you for a memorable vacation. We hope to return!
6 nachten verbleven in april 2024
Reactie van Betsa op 23 apr 2024
Dear JeffreyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send them your review so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

8/10 – Goed

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Betsa op 24 apr 2024
Dear RobThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

8/10 – Goed

Deashon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were incredible and the taco cart was amazing. We ate there every day. The buffets are okay and provide sustenance that we needed to keep drinking. All in all a 9/10 experience for sure. Be prepared to WALK
5 nachten verbleven in april 2024
Reactie van Betsa op 23 apr 2024
Dear DeashonThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 – Uitstekend

Dennis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were happy with the choice of the property. It's a little off the path from the usual PDC locations but that meant we were quieter and more chill. The off season booking made sense as the place was not crowded. Staff were pleasant and helpful at all times and the variety of options was impressive. Only concern was that the high end restaurants we got to were less than impressive - as foodies we found the preparation lacking in imagination and accuracy for the cuisine advertised - however, service was impeccable and portions were good.
6 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear DennisThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review so we'll be able to offer a better service and a better experience to all our guests. We hope you visit us again soon, Regards.

10/10 – Uitstekend

MONICA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with the hotel the amenities lots of pools and hang out areas theater every night and daily activities. Loved the private beach and lounge areas. Came with my 2 adult kids and they loved it. We will be back ‘ thank you to all the staff friendly and very helpful
4 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear MonicaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 – Goed

Humberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly, but during check-in time we were not helped properly and took too long. Ther personnel in the restaurants was very friendly specially a waiter named Alfredo Yamal.
4 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear HumbertoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 – Goed

Andrew J

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very beautiful resort, great staff, and my swim out suite.
7 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear AndrewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

2/10 – Ontzettend slecht

Margaretha

It is 2 miles t o the beach. No hot water. Dangerous steps nor marked. I fell and hurt myself badly. Several others mentioned they too did not see steps. Food was not resort quality. Cafeteria food worst. We became very sick.
7 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear MargarethaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

8/10 – Goed

Galina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear GalinaThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very clean hotel
7 nachten verbleven in april 2024
Reactie van Betsa op 22 apr 2024
Dear JoeThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards