Luchtfoto

Beoordelingen van Conrad Punta de Mita

5 out of 5
Conrad Punta de Mita
Carretera Punta de Mita, Punta de Mita, NAY

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 187 van 260 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 260 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 260 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 260 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 260 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Ani

Reisde met familie
Positief: Netheid
Food was horrible
4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Ani,We are truly sorry to hear that your dining experience did not meet your expectations. Your feedback is valuable to us, and we would love the opportunity to learn more about your experience and make things right. Please contact us so we can address any concerns you may have.

6/10 – Redelijk

MARSHA

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Food was subpar. Very few choices and quality was bad. Frequent stomach aches. Prices extremely high for quality received. It wasn’t what was expected of a high end resort. Property grounds are beautiful.
3 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Good Morning, We sincerely apologize for not meeting your expectations regarding the dining experience at our resort. Your feedback is invaluable, and we are committed to addressing the issues raised with our culinary team to ensure exceptional quality and variety for all our guests. We are, however, delighted to hear that you found our property grounds beautiful and hope you were able to enjoy the other aspects of your stay. As a valued guest, your satisfaction is paramount to us, and we would be honored to welcome you back for a truly memorable experience that exceeds your expectations.

10/10 – Uitstekend

Carl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was terrific - will stay there again
3 nachten verbleven in januari 2024
Reactie van General Manager op 22 apr 2024
Dear Carl,Thank you for the five-star review. We are so pleased our team impressed you with their tremendous service. Please come stay at Conrad Punta de Mita again soon for another great experience.

10/10 – Uitstekend

Parag

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service is superb at The Conrad. Anyone who you meet is happy to help and accomodate any requests . The property is beautiful and so well maintained. I was so impressed by its cleanliness! The rooms are clean and have everything you would need - Nespresso, bottled water, steam Iron. room Service was fast and so well presented. Every restaurant on this property is excellent ! We were so pleased to have so many vegetarian options. The hotel is incredibly family friendly- my kids never left the beach or slide in the kid pool! We would definitely return to this property again!
4 nachten verbleven in april 2024
Reactie van General Manager op 14 apr 2024
We want to express our deepest gratitude for sharing your positive feedback. It brings us immense joy to learn that your stay was enriched by our property and amenities, particularly the Nespresso machines and steam irons. We are equally pleased that our dining options and vegetarian selections surpassed your expectations and that your family relished our amenities. Our team strives to deliver an unrivaled experience to every guest, and we eagerly anticipate the opportunity to welcome you back to Conrad Punta de Mita for another five-star stay.

8/10 – Goed

Jose Antonio

4 nachten verbleven in april 2024

10/10 – Uitstekend

Kerry

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for kids!
5 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Thank you for taking the time to provide feedback on your recent stay at Conrad Punta de Mita. We are delighted to hear that our hotel has been successful in providing a family-friendly environment that caters to our younger guests. Satisfaction is our top priority, and we are thrilled that we have met your expectations. We truly appreciate your patronage, and we look forward to the opportunity to welcome you and your family back for another five-star stay in the future.

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

WILLIAM

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is magnificent. Weather perfect. Our beachfront view, room and lovely balcony, were as advertised. The spacious adult pools were great. Codex restaurant was a delicious and wonderful experience.
4 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Mr. William,It was a pleasure to welcome you to Conrad Punta de Mita and we are delighted you had such a wonderful visit. Our team works hard to ensure our guests have an experience they will remember fondly for years to come, so we are delighted to hear you enjoyed our beautiful property, amazing pool, and stunning views. We look forward to welcoming you back for another memorable five-star experience.

8/10 – Goed

Alison

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing property and service. I expected better food though.
4 nachten verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Hi Ms. Alison,Thank you for taking the time to leave a review. We are so pleased to hear you enjoyed our beautiful grounds and the world-class service delivered by our exceptional team. We will use your feedback regarding the food to improve the experience of future guests and apologize for any inconvenience it caused. We hope you will consider staying with us again.

10/10 – Uitstekend

Amy, Bloomington

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the hotel, it was beautiful! But what really makes this hotel stand out is the exceptional service. We stayed in a 2 bedroom suite with our family of 6 and could not have been happier with the accommodations. Alberto was our suite concierge and he was incredible! We also loved David who we were lucky enough to have as our cabana server every day! Both get huge shout outs from us, they were so amazing! We highly recommend this hotel and we can’t wait to go back!!
6 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Ms. Amy,Thank you for the five-star review and recommendation. Our team strives to provide our guests with unforgettable experiences, so we are pleased that David and Alberto were able to make your stay an exceptional one. We are delighted your visit to Conrad Punta de Mita impressed the whole family, and we look forward to seeing you again for another great stay.

10/10 – Uitstekend

ALEXANDER, Chicago

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and service was outstanding. The place is super clean and the staff was friendly and attentive. We highly recommend.
7 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Mr. Alexander,We want to express our gratitude for choosing Conrad Punta de Mita for your recent stay. Your feedback means a lot to us, and we are thankful for the time you took to share your thoughts. It is always rewarding to receive recognition for our service, and we are delighted to hear that you found your accommodations clean and comfortable. Our team works hard to ensure every guest enjoys a pleasant stay, and we are here to assist in any way we can. We hope to have the pleasure of hosting you again in the future for another five-star stay.

6/10 – Redelijk

alejandro

La propiedad está bien, solo que hubo una complicación con mi reservación, que aparecía duplicada
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Mr. Alejandro,Thank you for choosing us for your recent getaway. While knowing that our resort pleased you is fantastic, it is disheartening to hear about the complication when making your reservation. When utilizing a third-party booking platform, the accidental chance of duplication of a reservation is heightened. Your satisfaction is of the utmost importance and we would welcome the opportunity to host you again providing you with the five-star experience you expected.

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property!
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Patricia, Thank you for your compliments on our beautiful property. We are glad you had a five-star experience, and we look forward to your next stay at Conrad Punta de Mita.

8/10 – Goed

Russell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great people, beautiful property and useable ocean. Limited restaurants but the fish dishes were excellent!
7 nachten verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Good Morning Russell,It was a pleasure to welcome you to Conrad Punta de Mita and read that you had an enjoyable experience with us recently. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. We truly appreciate your kind words about our lovely hotel. Our select restaurants allow us to focus on quality. It is delightful that our delicious fish dishes added to your enjoyment. and we'll be sure to share your valuable feedback internally for further consideration. Thank you for taking a moment to reach out, and we hope to host you again soon for a stay worthy of a five-star rating.

10/10 – Uitstekend

KATYA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es una buena opción para pasar un tiempo tranquilo, es bonito y tiene varias opciones de restaurantes para comer
3 nachten verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
We are truly grateful for your review. It is gratifying to learn you appreciated the peacefulness of our location and savored the variety in our restaurant offerings. Our team is dedicated to creating an environment where tranquility meets comfort, ensuring every guest's experience is relaxing. We look forward to the pleasure of welcoming you back to Conrad Punta de Mita for another five-star visit.

8/10 – Goed

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Yasmin

3 nachten verbleven in februari 2024

10/10 – Uitstekend

RUBEN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buen hotel y el servicio
3 nachten verbleven in maart 2024
Reactie van General Manager op 8 mrt 2024
Dear Ruben,Thank you for the five-star review. We are happy to hear our exceptional service impressed you, and we look forward to your next visit.

10/10 – Uitstekend

Roderick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
4 nachten verbleven in februari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 28 feb 2024
Dear Roderick,Thank you so much for choosing to spend your vacation with us at Conrad Punta de Mita. We do have such a visually stunning property nestled here in beautiful Punta de Mita. We are pleased that you appreciated our world-class hospitality delivered by hosts who take great pleasure in ensuring you have a magnificent holiday experience!We hope to see you back here very soon!Warmest regards,Marco Tabet, General Manager

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Conrad was amazing. We were on our honeymoon, and they made sure that we had such a special time! We had an incredible stay and would definitely return! The staff was so nice and welcoming, and helped us with any and all requests! The food was a bit pricey, but everything was yummy! We weren't fans of the Codex restaurant, but we tried all the other restaurants on the property and loved everything we ate! The pool area is so nice, with lots of different areas to sit and relax. 10/10 recommend!
3 nachten verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Mary,We're overjoyed to hear that your honeymoon at Conrad Punta de Mita was so memorable, thanks to our incredible service and welcoming team. It's fantastic that our diverse dining options delighted you and that the pool area provided a relaxing retreat. Thank you for recommending us so highly, and we eagerly anticipate your return.

10/10 – Uitstekend

Sophie, Verdun

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort, nice beach, staff and food were wonderful!
4 nachten verbleven in januari 2024
Reactie van General Manager op 25 feb 2024
Dear Sophie,We are honored to receive a perfect rating for your recent stay at Conrad Punta de Mita and to earn your compliments on our hospitality. Thank you for choosing us for your getaway. We aim to provide our guests with an unparalleled resort experience, and we hope you made many lasting memories to take home with you. Safe travels, and it would be a delight to have you stay with us again for another five-star experience. Best wishes,Conrad Punta de Mita

10/10 – Uitstekend

Guillermo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 20 feb 2024
Dear Guillermo,Thank you for choosing Conrad Punta de Mita. Our location provides an escape like no other! We are truly delighted that our modern and welcoming accommodations provided you with a relaxing retreat and that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. It was our pleasure to serve you, and we look forward to welcoming you back soon.Warm regards,Marco Tabet, General Manager

2/10 – Ontzettend slecht

Amanpreet

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reception Staff services very poor.
3 nachten verbleven in februari 2024
Reactie van General Manager op 15 feb 2024
Amanpreet,It is disheartening that we fell short of your expectations during your stay, and we sincerely apologize for failing to provide you with a five-star experience. We strive to provide excellent service to all our guests, and your feedback is essential in helping us improve. Though your time with us was not ideal, we would appreciate another chance to regain your trust someday.

10/10 – Uitstekend

Dayakar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay except lunch and dinner options.
5 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 7 feb 2024
Dear Dayakar,Thank you for taking the time to review your Conrad Punta de Mita experience. We want to inspire our guests with sophisticated yet tranquil accommodations; therefore, we imagine you found our decor and property inviting, our prime location with the exceptional beach experience, exemplary. We always welcome feedback and greatly appreciate the detail you have provided. We were very sorry to learn that on this occasion, there were issues with your dining experience, and we have taken your thoughts on board. These have all been shared with the Executive Chef, and we are very sorry for the disappointment.Thank you once more for being our guest, and we look forward to hosting you again in the future.Regards,Marco Tabet, GM

8/10 – Goed

amanda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thr conrad was a beautifup and clean property. We stayed at the tower had a beautiful panoramic view from the room. Food on site was great. The restaurant codex was hidden and we did not see it until the last night but i woupd highly suggest checking it out. The spa was simple yet relaxing. Great massage. The cons: far from sayulita but close to cute punta mita had a few cute boutique shops. The taxi shuttle with concerige is very over priced. Sometimes you can get an uber to pick-up to sayulita. Wepaid $7 by uber and $79 from hotel service. Quite a bit difference. A local taxi took us back for $30. I suggeat a 4 wheeler but about 30 min to sayulita or a rental car. The drinks were great but typical los angeles prices. Clean pool with lots of lounge space. We were able to get an uprgraded room which was great.
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 31 jan 2024
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

David

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 23 jan 2024
Dear Amy,Thank you for taking the time to rate your stay with us. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. We look forward to the privilege of welcoming you back many times in the future.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Ronald, Pittsburgh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and location
4 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 2 feb 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 23 jan 2024
Dear Robert,Thank you for taking the time to rate your stay with us. I am overjoyed to learn that you had a great time during your stay and that our staff treated you like royalty. We are dedicated to delivering top-notch service to meet the needs of our guests, and it's always a great feeling to receive confirmation that we have done so. We will make sure to give credit to all team members involved in providing you with a seamless and enjoyable experience. The prospect of hosting you again on many future visits is something we look forward to.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Joanna

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 23 jan 2024
Dear Joanna,Thank you for your kind assessment of your recent stay. Your feedback about the outstanding quality of your lodgings and the exceptional service from our staff has me grinning from ear to ear. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We eagerly look forward to the chance of welcoming you back on many future visits.Regards, Marco Tabet, General Manager

6/10 – Redelijk

Mitchell Aaron

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
8 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 16 jan 2024
Dear Mitchell Aaron,Thank you for choosing Conrad Punta de Mita. We appreciate your rating but we ultimately view this as a missed opportunity to provide you the stellar and seamless experience we promised. We hope in light of our enviable location, beautiful facilities, and our commitment to impeccable service, that you will consider visiting us again so we may have the opportunity to provide you with the flawless experiences we are known to create. Please let us know and our team will be happy to welcome you back.All the best,Marco Tabet, GM

10/10 – Uitstekend

Grant

6 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 2 feb 2024
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Marco

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel esta prácticamente nuevo, la playa esta muy padre, las albercas y las amenidades estan super
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 16 jan 2024
Estimado Marco,Nos alegramos que haya tenido una grata experiencia con nosotros y le agradecemos que su tiempo en valorarnos.Estamos encantados de que todo fuera de su gusto y que se le haya ofrecido un excelente servicio.¡Esperamos poderle dar la bienvenida de nuevo muy pronto!Atentamente,Marco Tabet, GM

10/10 – Uitstekend

Shaniah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 16 jan 2024
Dear Shaniah,We were delighted to read your review about your recent stay at our Conrad Punta de Mita! We were so happy to read that your experience with us was nothing short of spectacular as our attentive team strives to grant all of our guests’ wishes. We are delighted that our perfect location with beachfront access and stunning views helped to make your stay exemplary. On behalf of our entire staff, we look forward to a repeat visit when you can expect to be treated royally again.Warmest regards,Marco Tabet, GM

10/10 – Uitstekend

Pedro Enrique

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Un poco caro, pero definitivamente vale la pena
Es un lugar muy exclusivo; instalaciones de primera, 90 % de extranjeros, comida excelente, servicio de primera clase, alberca con temperatura perfecta… Es un lugar familiar, seguro, exclusivo y tranquilo (nada de música fuerte, ni concursos en la alberca) …
5 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 11 jan 2024
Thank you for highly rating your accommodations during your recent stay. I am elated to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. We are dedicated to providing the best service possible and it's always a delight to learn that we have exceeded our guests' expectations. We will give recognition to all individuals on our team who played a role in providing you with a smooth and effortless experience. We eagerly look forward to your return on many future visits to come.Regards, Marco Tabet, General Manager

2/10 – Ontzettend slecht

dori

Reisde met familie
Positief: Netheid, personeel en service
food poising water slide is great for kids the area around under constrtuons so cranes every where the beach st st regis much nicer staff was very nice,, concierge super helpful; I did want to leave a day earlier bcif the foos poising and the staff could care less only reason to come to this hotel is if u have a kid for water slide
1 nacht verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 11 jan 2024
I regret to learn that your stay with us was not the flawless experience we promised. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Marco Tabet, General Manager

2/10 – Ontzettend slecht

dori

The staff is wonderful the concierge is amazing The hotel well my son had food poisoning and. Not only did the hotel not care but Expedia and bookings didn’t care I moved to the st Regis
3 nachten verbleven in januari 2024
Reactie van Marco Tabet, General Manager op 11 jan 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Rodrigo

4 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 27 jan 2024
Thank you Rodrigo for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Marco Tabet, General Manager

8/10 – Goed

Matthew, Oakland

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a beautiful spot and the hotel rooms are well designed with nice beds and bathroom. We had a couple of problems with dining, but the staff was responsive and righted the experience. Nice staff that cares.
4 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 11 jan 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Marco Tabet, General Manager

10/10 – Uitstekend

JOSE RAMON

2 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 11 jan 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Marco Tabet, General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Christmas/New Years stay
Overall we enjoyed our stay here. The staff are very friendly, nice and helpful - honestly the best part about staying here. The food was average, we had great food outside of the hotel. The location was great as well, beautiful clean beach. They also conveniently had an enterprise office on site so we were easily able to rent a car one day. We went to the spa and had great massages but the facilities were pretty basic and the hot tub was not hot. They cleaned our room twice a day leaving fresh towels, water and coffee as well as a small trinket each night which was cute. A couple things that could be improved - they wouldn’t call a local taxi and only offered their car service which was about x4 the cost of a taxi, spa amenities, and the pool seating. We were here over Christmas and new years and as the hotel neared capacity it became very difficult to find a chair near the pool. People would wake up early to stake their claim on chairs and then leave them empty with just their hat or bag all day. The pool staffed warned if you didn’t return within an hour they would remove your things but they didn’t actually enforce this. We saw several verbal altercations between guests fighting about seats. The bed was also terribly uncomfortable and I ended up with back pain most of our trip which obviously really affected my enjoyment of our vacation.
8 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 7 jan 2024
Thank you for the details offered in your review. We are pleased that you chose Conrad Punta de Mita for your vacation. There are so many details that went into providing an ideal stay, for our guests from the design of our facilities, our signature restaurants, our unique experiences and amenities, and our stunning views.We regret that our policies to control reservations of unused pool chairs have proven ineffective. This will be remedied immediately and we thank you for bringing this to our attention. We appreciate your added comments regarding our beds. Our choice of beds is quite deliberate but we do appreciate that preferences vary, and while we have received rave reviews regarding the comfort of our beds and bedding, we are fully aware this is a personal experience. We understand the importance of a good night's rest and as such, it is regretful that your experience did not echo the perfection we desired for you.In light of the many amazing aspects of your stay, we hope to welcome you back soon when a flawless vacation is guaranteed.Warm regards,Marco Tabet, General Manager

10/10 – Uitstekend

Carlos

4 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 23 jan 2024
Dear Carlos,Thank you for sharing your experience after your recent stay. I am thrilled to learn that you were thoroughly pleased with your accommodations and the superior treatment from our staff. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will give recognition to every team member who was instrumental in giving you a smooth and seamless experience. We eagerly look forward to the opportunity of hosting you again on many future visits.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Patrik

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Hotel … Gorgeous Pool .. just amazing…
5 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 31 dec 2023
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Marco Tabet, General Manager

4/10 – Matig

Kalidip

Reisde met familie
Negatief: Netheid, personeel en service
Terrific location if you like the solitude. But surprisingly terrible and very expensive food along with a tendency to charge for everything, including still water, unclean bathrooms marred my family's stay here. To get anywhere, you have to take an Uber or taxi's that charge double or the hotel shuttle that charges triple.
4 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 7 jan 2024
Dear Kalidip,It is disheartening to learn of the startling experience you had while visiting Conrad Punta de Mita. Such incidents are truly an anomaly. We sincerely apologize for this unpleasant experience and wish to unequivocally state that we take your feedback very seriously. Our goal is to impress our guests with every dish we serve, so I am disheartened that we were not able to delight you with a more memorable meal. Our culinary team takes great pride in creating an innovative menu of food and cocktails and while we understand that each palate is unique, we hope we can entice you back to explore other menu options. It is particularly distressing to learn that you experienced some housekeeping lapses. We want you to know that your experience has been well-documented, and discussed among our leadership teams.Overall, we are deeply saddened to hear that your stay with us was marred by these incidents. We hope that you might one day join us again so that we can win your heart with a more flawless Conrad Punta de Mita experience. We promise new and unique culinary experiences! We delight in spoiling our repeat and loyal guests! Kind regards,Marco Tabet, GM

10/10 – Uitstekend

Raquel Z, San Diego

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property well designed.
3 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 28 dec 2023
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Marco Tabet, General Manager

10/10 – Uitstekend

Luis

5 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 11 jan 2024
Thank you for sharing your kind thoughts on your stay. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of all team members who were critical in ensuring your experience was smooth and seamless. We can't wait to host you again on many future occasions.Regards, Marco Tabet, General Manager

10/10 – Uitstekend

David

2 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager op 28 dec 2023
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Marco Tabet, General Manager

6/10 – Redelijk

Diego

3 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 7 jan 2024
Hello Diego,We thank you for choosing Conrad Punta de Mita and for taking the time to share. Our team hopes that you have the chance to one day join us again and when you do next settle in, we invite you to let us know if we can do anything more to add to your comfort. There’s so much to love about this property and our service is unrivaled. We loved hosting you! Until then.Warm regards,Marco Tabet, General Manager

8/10 – Goed

Fernando

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
EL HOTEL ES MUY BONITO Y COMODO
3 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 12 dec 2023
Estimado Fernando,Es un verdadero placer recibir su valoración tras su visita a Conrad Punta de Mita.Nos alegramos de que tuviera una experiencia agradable y que también disfrutara del entorno del hotel. La comodidad y confort de nuestros clientes son sin duda nuestra prioridad.Esperamos poderle recibir nuevamente muy pronto.Atentamente,Marco Tabet, General Manager

10/10 – Uitstekend

mauricio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Marco Tabet, General Manager, Conrad Punta de Mita op 15 dec 2023
Hello Mauricio,It was a pleasure to read we were able to craft an indulgent experience for you. At Conrad Punta de Mita, we aim to offer a haven of oceanfront elegance, refined luxury, and flawless service, along with eloquent amenities, and hand-crafted culinary specialties. We are certainly looking forward to welcoming you back.Safe travels,Marco Tabet, GM