Exterieur

Beoordelingen van Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 out of 5
Villa del Palmar Cancun All Inclusive Beach Resort & Spa
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 732 van 1130 beoordelingen" "
Gastenscore: 8 - Goed. 214 van 1130 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1130 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 1130 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1130 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gabriela at the front desk was absolutely kind. Very informative and had a beautiful attitude and smile. The staff was very friendly, housekeeping, the pool guys with the activities was fun, and the servers were all attentive. Ana at the lobby was a bit curt and didn’t like her attitude so much but everyone else was great. Angie at the travelers building was great, helped us purchase Xcaret bundle. Great attitude and informative! The only thing that was missing for me was a lively vibe, there was no music playing and nowhere near night time environment. Maybe this is more for a quiet stay but I wish there had been more of a night life.
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Jessica, Thank you for taking the time to share your detailed feedback following your recent stay at Villa del Palmar. We are thrilled to hear that Gabriela and the rest of our team left such a positive impression on you with their attentive service and friendly demeanor. Your kind words will be shared with them as they serve as motivation for us to continue delivering exceptional experiences to our guests.We sincerely apologize for any less-than-ideal interactions you may have had during your stay. Please rest assured that we will address your concerns with Ana and ensure that we take appropriate steps to enhance our service levels.Regarding your feedback about the ambiance, we appreciate your input and understand your desire for a more lively atmosphere. We will take this into consideration as we continuously strive to improve our offerings to better meet the preferences of our guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Warm regards,

10/10 – Uitstekend

Camilo A., Malden

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything in the property was impressive, the room, the service, the entertainment, the spa. The only issue was the transportation from the airport, MTS was a disaster, we pay for private transportation to the hotel and after waiting for more than 30 minutes the representative from MTS approached and said, if you don’t want to wait another 30 minutes, you must take that collective van that make several stops before it reach your hotel
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Camilo A, Thank you for taking the time to share your feedback with us following your recent stay at Villa del Palmar. We are thrilled to hear that you found so many aspects of your experience to be impressive, including the room, service, entertainment, and spa.However, we are deeply sorry to learn about the inconvenience you encountered with transportation from the airport. Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. We understand the importance of a smooth and efficient transfer process, and it is disappointing to hear that we fell short of meeting your expectations in this regard.Rest assured, we will be investigating the matter further and addressing it with the relevant parties to ensure that such incidents are not repeated in the future. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,

8/10 – Goed

Tiana

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Tiana, Thank you for taking the time to rate your recent stay with us. We are glad to see that you had a positive experience overall.At Villa del Palmar, we strive to provide exceptional service and ensure that every guest enjoys their stay to the fullest. If there are any specific areas where we can further improve or if you have any additional comments or suggestions you would like to share, please feel free to reach out to us directly.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another wonderful stay.Warm regards,

8/10 – Goed

Cherry lyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is quiet- not too much activity for adults. The beach is lot of sea weeds . Room is nice it’s just hard to control the air. Not too many swimming pool. The staff is really pleasant and food is good.
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Cherry Iyn, Thank you for sharing your feedback with us and for choosing to stay at our resort. We truly appreciate your detailed review.We're delighted to hear that you found our rooms to your liking, and we apologize for any inconvenience you experienced with controlling the air. Rest assured, we will address this issue promptly to ensure a more comfortable stay for our guests in the future.Regarding your observations about the beach and swimming pools, we understand your concerns and will strive to enhance these areas to provide a more enjoyable experience for all our guests.We're pleased to hear that you found our staff pleasant and enjoyed the food offerings. We take great pride in providing exceptional service and culinary experiences, and your positive feedback is greatly appreciated.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great restaurant and poolside service
8 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Anthony, Thank you so much for taking the time to share your feedback of your latest stay at Villa del Palmar. We are thrilled to hear that you enjoyed your experience at our restaurant and poolside service. Providing exceptional service is our top priority, and it's truly rewarding to know that we met your expectations.We greatly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable visit.Warm regards,

8/10 – Goed

Phillip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 2 mei 2024
Dear Philip, Thank you for taking the time to rate your recent stay at Villa del Palmar. We greatly appreciate your feedback and are pleased to see that you had an overall positive experience during your time at our property.At Villa del Palmar, we strive to provide exceptional service and accommodations to all our guests. If there are any areas where we can further improve or if you have any additional comments or suggestions you would like to share, please feel free to reach out to us directly.We value your input and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

6/10 – Redelijk

Jonathan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall it was a "good" experience staying here. Could've been excellent but it feels more of a timeshare hub than an actual resort. It's dissapointing that on arrival the first thing they did was sell me a timeshare meeting. U'll be here for over 4 hours so just remember that if you accept to attend. The pool closes late which is great because there's nothing to do at night. There's no lunch buffet which is odd because not every restaurant opens for lunch and you're stuck to the snack back. The steakhouse is by far the absolute best thing about the resort. You have to sign a bill everywhere you go even if you're signed up to all inclusive which is very annoying. Everything is clean, everyone is super nice and the food is 7/10. Breakfast is repetitive. Snack bar gets old fast. The drinks taste watered down so stick to hard liquor, beer or wine if you can. Don't think I'll ever come back here.
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 30 apr 2024
Dear Jonathan, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations.We regret any inconvenience caused by our timeshare presentation upon arrival. Your feedback regarding the duration and approach to this presentation will be reviewed with our team to ensure it aligns with our guests' preferences.We appreciate your compliments on our pool hours and the quality of our steakhouse. However, we apologize for any inconvenience regarding the lack of a lunch buffet option and the need to sign bills despite being on the all-inclusive plan. Your comments regarding the variety of breakfast options and the quality of drinks have been duly noted for improvement.We value your feedback as it helps us to continuously improve our services. If you would like to discuss your experience further, please feel free to contact us directly.Warm regards,

10/10 – Uitstekend

Andrew

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
7 nachten verbleven in maart 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 30 apr 2024
Dear Andrew,Thank you for taking the time to share your latest stay at Villa del Palmar. We're delighted to hear that you enjoyed your stay and exceeded your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 – Uitstekend

Nickola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is what you see on the website, beautiful. The staff is very friendly and helpful. Food and drinks, amazing!! They just keep coming with the drinks lol. My room with ocean view, spacious and beautiful! (Feels like a condo, full kitchen) I did not expect a washer and dryer with detergent provided. I appreciated not returning home with dirty laundry:) cleaning service, did there thing!!! All essentials restocked and anything else that I needed.. love them!!! Overall, I would definitely go back:)
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 30 apr 2024
Dear Nickola, Thank you for taking the time to share your positive experience at Villa del Palmar! We're thrilled to hear that you found our hresort to be as beautiful and that you enjoyed the friendly and helpful service provided by our staff.It's fantastic to know that you indulged in our amazing food and drinks, and we're delighted that our team kept the drinks flowing for you! We're glad to hear that your ocean view room exceeded your expectations with its spaciousness and beautiful amenities, including the unexpected convenience of a full kitchen and washer and dryer with detergent provided.We're especially pleased to hear that our cleaning service ensured your comfort throughout your stay by replenishing essentials and accommodating any additional needs you had.Thank you for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience in the future!Warm regards,

10/10 – Uitstekend

roman

Recommend
9 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Roman, Thank you for your recommendation! We're thrilled to hear that you had a wonderful experience during your stay at Villa del Palmar.Your endorsement means a lot to us, and we greatly appreciate your support. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,

6/10 – Redelijk

Terry

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Didnt like that we had to sign for everything we bought. Never had to do that at all inclusive. The gym was awesome.
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Terry, Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the signing process for purchases during your stay.We understand that this may have been an inconvenience for you, and we apologize for any frustration it may have caused. Your comments are valuable to us, and we will review our policies to see if there are areas where we can improve the guest experience.On a positive note, we're thrilled to hear that you enjoyed our gym facilities! We strive to provide top-notch amenities for our guests, and we're glad to hear that you had a great experience there.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

4/10 – Matig

Michael

Reisde met familie
Negatief: Personeel en service, voorzieningen
Staff are unfriendly
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Michael, We're truly sorry to hear about your experience with our staff. Providing friendly and welcoming service is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback very seriously, and we will address this issue with our team to ensure that all of our guests receive the warm and attentive service they deserve.We sincerely apologize for any inconvenience or discomfort this may have caused you during your stay. If there's anything else we can do to improve your experience or if you would like to provide more details about your interactions with our staff, please don't hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

10/10 – Uitstekend

Lakiesha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Lakiesha, We appreciate your feedback and are glad to hear that overall, you had a great experience during your stay at Villa del Palmar.Regarding the size of the beach, we understand your expectations, and we apologize if it did not meet them. While we strive to provide a relaxing beach experience for our guests, we acknowledge that the size may vary depending on individual expectations.We value your feedback and will take it into consideration as we continue to enhance our guest experience. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Wei Wen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is great, except the beach is not as big as I thought
6 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Wei Wen, We appreciate your feedback and are glad to hear that overall, you had a great experience during your stay at Villa del Palmar.Regarding the size of the beach, we understand your expectations, and we apologize if it did not meet them. While we strive to provide a relaxing beach experience for our guests, we acknowledge that the size may vary depending on individual expectations.We value your feedback and will take it into consideration as we continue to enhance our guest experience. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Rafael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Está habitación que nos dieron fue excelente y la mejor que e visitado.
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, Gerente General Villa del Palmar op 29 apr 2024
Estimado Rafael, Nos alegra enormemente saber que disfrutaron de su estadía en Villa del Palmar. ¡es un verdadero honor! Nuestro equipo se esfuerza por brindar el mejor servicio y comodidades a nuestros huéspedes, y saber que su experiencia fue la mejor que han tenido nos llena de satisfacción.Esperamos poder darles la bienvenida nuevamente en el futuro y proporcionarles más experiencias excepcionales. Si hay algo más en lo que podamos ayudarles, no duden en hacérnoslo saber.Saludos cordiales,

8/10 – Goed

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quiet and the food was good except for the steakhouse.
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Matthew, We appreciate your feedback regarding your recent stay at Villa del Palmar. We're pleased to hear that you enjoyed the tranquility of our surroundings and found the food to your satisfaction, with the exception of the steakhouse.Your feedback regarding the steakhouse is valuable to us, and we apologize for any disappointment you experienced. Rest assured, we will address this issue with our culinary team to ensure that we maintain our standards of excellence across all dining options.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional dining experience that meets your expectations.Warm regards,

10/10 – Uitstekend

Jillian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for the fun!
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Jillian, You're very welcome! We're thrilled to hear that you had a fun time during your stay at Villa del Palmar. Providing enjoyable experiences for our guests is what we strive for, and we're delighted that we succeeded in making your visit memorable.We hope to have the pleasure of welcoming you back for more fun and memorable experiences in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Megan Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay at Villa del Palmar Cancun. We traveled with 2 teenagers (15 and 18) and we all had a great week. The property is beautiful and clean, and all of the staff members are so friendly. The food is good, the pools are big and the perfect temperature, there are several hot tubs, fun activities, a nice beach, and easy access to the ferry that heads over to Isla Mujeres. My husband and I had a couples massage, (obviously not part of the all-inclusive, but discount with VIP) and that was really nice. There are plenty of eating and drinking options. The room(s) were fantastic, and every room has a hammock on the deck which is a great touch. Highly recommend!
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Megan Elizabeth, Thank you so much for choosing Villa del Palmar Cancun for your family getaway, and for taking the time to share your fantastic feedback with us!We're thrilled to hear that you and your family had such a memorable stay with us. It brings us great joy to know that you enjoyed our beautiful and clean property, friendly staff, delicious food, and the variety of amenities and activities available. Your recommendation means the world to us, and we can't thank you enough for your kind words. It was our pleasure to host you and your family, and we look forward to welcoming you back for another amazing stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Susan M

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 29 apr 2024
Dear Susan M,Thank you for your kind words! We're delighted to hear that you had an excellent experience during your stay at Villa del Palmar. Your satisfaction is our top priority, and we're thrilled that we met your expectations.We look forward to welcoming you back for another excellent stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

10/10 – Uitstekend

Haroon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing Service and Great Food. Property was beautiful too, Well kept.
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 27 apr 2024
Dear Haroon,Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience during your recent stay at Villa del Palmar. Your compliments regarding our service, culinary offerings, and property maintenance are truly appreciated.At Villa del Palmar, we continuously aim to provide our guests with exceptional service and maintain our property to the highest standards. Your feedback serves as encouragement for our team to continue delivering memorable experiences to all our guests.We sincerely thank you for choosing to stay with us and look forward to the opportunity of welcoming you back for another outstanding stay.Warm regards,

8/10 – Goed

Olga, Antelope

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is beautiful and clean. Many plants outside. The beach and pool so nice. One thing what we did not like is buffet , so small.
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 26 apr 2024
Dear Olga,Thank you for taking the time to share your latest stay at Villa del Palmar. We are delighted to hear that you appreciated the beauty and cleanliness of our property, as well as the lush landscaping surrounding it. We take great pride in maintaining an excellent environment for our guests to enjoy.We are pleased to know that you enjoyed our beach and pool facilities. They are indeed popular amenities among our guests.Regarding your comment about the buffet size, we appreciate your input. Rest assured, we will take your feedback into consideration as we continuously strive to enhance our dining offerings and guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

10/10 – Uitstekend

WAYNE ZW

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant food is hit or miss
6 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 25 apr 2024
Dear Wayne Zw, Thank you for sharing your feedback regarding your last stay at Villa del Palmar. We sincerely apologize to hear that your experience with our dining options was not consistently satisfying.Your comments are highly valued, and we take them very seriously. We will work diligently to address any inconsistencies in the quality of our dishes and improve the overall dining experience.We hope to have the opportunity to welcome you back and provide you with a culinary experience that exceeds your expectations. If there are any specific areas we can improve upon or if you have any culinary preferences you'd like to share with us, please feel free to let us know.Thank you once again for your feedback and for giving us the chance to improve. We are committed to delivering the best possible experience on your next visit.Warm regards,

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Just Beautiful, and very Friendly staff. All very friendly, and helpful. Victor on the Beach made our days on the Beach so relaxing.
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 25 apr 2024
Dear Victoria, Thank you very much for taking the time to share your experience with us. We're delighted to hear that you found your stay at Villa del Palmar beautiful and enjoyable.Our team takes great pride in providing exceptional service, and we're thrilled that our staff, especially Victor, contributed to making your time with us memorable. Your kind words will be shared with the entire team, as they serve as a great source of motivation for us to continue delivering outstanding hospitality.We hope to welcome you back to Villa del Palmar soon for another relaxing beach getaway.Warm regards,

10/10 – Uitstekend

Majoline, Brooklyn Park

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this property was perfect. It is however lacking activities especially night time activities for grown ups. Mexico is known for it's rich culture and love for music, i believe if Villa del palmar added this to their facility they'll have more traffic. We had to take taxi to hotel zone for about 30mins or more just to look for night time entertainment. After day time activities outside the hotel, when we were done and back in the evening, after dinner there was nothing to do other drink and go to sleep. That's very boring and am sure most of your guests will agree to this. Please add night time entertainment. I would like to thank Flor, she kept our room clean and neat the entire time we were there. I would also give thanks to manager Valio. I had tried to make reservation to one of their restaurant to celebrate my birthday but couldn't get any opening. Mr. Valio made that happen and for that am greatful.
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 24 apr 2024
Dear Majoline, Thank you for sharing your feedback about your recent stay at Villa del Palmar. We are pleased to hear that overall, your experience with us was enjoyable and that you found our property to be perfect in many aspects.We appreciate your valuable insights regarding the lack of nighttime activities for adults. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to enhance the guest experience. We understand the importance of incorporating elements of Mexico's rich culture and music into our offerings to provide a more vibrant and enjoyable atmosphere for our guests.We sincerely apologize for any inconvenience you experienced in making reservations at our restaurants, and we're glad to hear that our manager, Valio, was able to assist you in celebrating your birthday. We will ensure that your commendation is shared with Flor for her exceptional service in keeping your room clean and neat throughout your stay.Thank you once again for your feedback and for choosing Villa del Palmar. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience.Warm regards,

10/10 – Uitstekend

Elaine Marie

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely family friendly. Lots of pool options with one very big heated pool. Lots of hot tubs. Food was amazing at all the different restaurants. Room was gorgeous and even had a laundry in our room. My five-year-old daughter had the best time and can’t wait to go back.
6 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 23 apr 2024
Dear Elaine Marie, Thank you for sharing your experience with us. We are thrilled to hear that you found our resort to be extremely family-friendly and that your five-year-old daughter had the best time during her stay. It's wonderful to know that you enjoyed our variety of pool options, delicious dining experiences, and the amenities in your gorgeous room, including the convenience of having a laundry facility.Your kind words mean the world to us, and we can't wait to welcome you and your family back for another memorable stay. We look forward to creating more cherished moments together.Warm regards,

10/10 – Uitstekend

Martha Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
everything was excellent
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 23 apr 2024
Dear Martha Joanna, Thank you for taking the time to share your feedback with us. We are delighted to hear that everything during your stay was excellent. Providing exceptional experiences for our guests is our top priority, and it's truly rewarding to know that we met your expectations.Your kind words serve as a great encouragement to our team, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 – Goed

Taviouzie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 24 apr 2024
Dear Taviouzie, Thank you for you time on review your latest stay at Villa del Palmar. We are please you had a wonderful stay with us. Your feedback is valuable for us, since it help us to continuously improve in order to provide an excellent service for what we are known for. If there is any specific detail that did not meet your needs, please do not hesitate contacting us. Warm regards,

10/10 – Uitstekend

Inyianie Nicole Aparicio, Snellville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were awesome. Everyone was pleasant to talk too. Will be returning in a few months
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Inyianie Nicole Aparicio, Thank you for sharing your experience at Villa del Palmar! We're thrilled to hear that you found our staff provided you with an excellent service during your stay. Providing excellent service and creating a welcoming atmosphere for our guests is our priority, and we're delighted that we succeeded during your stay.We look forward to welcoming you back in a few months for another enjoyable stay. Thank you again for choosing to stay with Villa del Palmar, and we can't wait to see you again soon!Warm regards,

8/10 – Goed

Racquel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the perfect resort to relax, get some Vitamin D, and eat good all day.
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Racquel, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort to be the perfect place to relaxing and enjoyable throughout the day. Your satisfaction is important to us, and we appreciate your positive comments. However, we also take your rating seriously, and we're committed to continuously improving our services. If there are any specific areas where you believe we could enhance your experience further, we would greatly appreciate your insights. Your feedback helps us to ensure that we're meeting the needs of our guests and providing exceptional experiences. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 – Goed

Adetunji

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Adetunji, Thank you for sharing your recent stay at Villa del Palmar! We're thrilled to hear that you had a great time during your stay. Providing memorable experiences for our guests is what we strive for, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future!Warm regards,

10/10 – Uitstekend

Richard, Grove City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tater resorts and hotels are first class.
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Richard, Thank you for your wonderful review! We're delighted to hear that you consider Tater resorts and hotels to be first class. Providing exceptional service and accommodations is at the core of our mission, and it's fantastic to know that we've met your expectations. Your satisfaction is our greatest reward, and we're committed to maintaining our high standards to ensure every guest experience is nothing short of excellent. We can't wait to welcome you back for another memorable experience at Villa del Palmar!Warm regards,

10/10 – Uitstekend

Leung, Poughkeepsie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice and peaceful around the hotel. The setting and environmental conditions are well done.
7 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Leung, Thank you for sharing your feedback! We're thrilled to hear that you found our hotel surroundings nice and peaceful. Creating a serene environment for our guests to enjoy is a top priority for us, and we're delighted that you appreciated the setting and environmental conditions. Your kind words motivate us to maintain these standards and continue providing a tranquil retreat for all our guests. We look forward to welcoming you back for another peaceful stay in the future!Warm regards,

10/10 – Uitstekend

Karan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay. They take care…
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Karan, Thank you for taking the time to review your stay at Villa del Palmar ,and your kind words. We're delighted to hear that you really enjoyed your stay with us. Providing exceptional care and service to our guests is our top priority, and we're thrilled that you experienced just that. Your satisfaction means the world to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,

10/10 – Uitstekend

Daniel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I DID NOT LIKE THE OFFERS FOR BUY TIME SHARE WASTE MY VACATION TIME
6 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Daniel, Thank you for sharing your experience and give us such a good rating. We're thrilled to hear that you had a great time during your stay. Your satisfaction is very important to us, and we're committed to providing exceptional service to all our guests. We're sorry to hear about the inconvenience you encountered, and we appreciate you bringing it to our attention. We take feedback seriously and will use it to make necessary improvements to ensure a seamless experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,

8/10 – Goed

Nurys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was there 4 night and it was wonderful I had a great time
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 22 apr 2024
Dear Nurys, Thank you for taking the time to share your feedback. We're delighted to hear that you had a wonderful stay at Villa del Palmar and that you had a great time. We always strive to provide the best possible experience for our guests, and your satisfaction is our top priority. If there are any areas where you believe we could improve, we would greatly appreciate hearing your thoughts. Your feedback helps us to continually enhance our services and ensure that every guest has an exceptional stay.We look forward to welcoming you back in the future!Warm regards,

10/10 – Uitstekend

luis Nehemias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 20 apr 2024
Dear Luis Nehemias, Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.

10/10 – Uitstekend

Sara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This resort was amazing! Very very clean resort and nice pools. Great food options! Bar tenders and pool/server staff were amazing and nice! Especially Miguel at La Cassona Bar and Miguel at the pool! Rooms were modern and everything was very accessible around resort. No complaints and definitely would come back! Amazing all around.
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 20 apr 2024
Dear Sara, Thank you for taking the time to share your wonderful experience at Villa del Palmar. We are thrilled to hear that you found our resort to be amazing and that every aspect of your stay, from our clean facilities and beautiful pools to our delicious food options, exceeded your expectations.We are especially grateful for your recognition of our dedicated team members, Miguel at La Cassona Bar and Miguel at the pool. Providing exceptional service is at the core of what we do, and it's fantastic to hear that their friendly and attentive service enhanced your experience with us.We are delighted that you found our rooms modern and conveniently located throughout the resort. Our goal is to provide a comfortable and accessible environment for all our guests, and we are pleased that we were able to meet your expectations in this regard.Thank you for your kind words and for choosing Villa del Palmar for your getaway. We would be honored to welcome you back for another amazing experience in the future.Warm regards,

8/10 – Goed

Richard

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt pressured to tip, trip was already expensive then to feel pressured into spending almost $200 just in tips was a little much
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 19 apr 2024
Dear Richard, Dear [Guest],Thank you for sharing your feedback regarding your recent stay at Villa del Palmar. We are glad to hear that you had a nice experience during your time at our resort.However, we apologize if you felt pressured to tip during your stay. Providing exceptional service is our top priority, and tipping is entirely voluntary. We will review our procedures with our team to ensure that guests do not feel obligated to tip beyond their comfort level.Your feedback is invaluable to us as we continuously strive to improve our services and guest experience. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent family vacation with 4 young kids
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 19 apr 2024
Dear David, Thank you for taking the time to share your experience of your recent family vacation at Villa del Palmar. We are thrilled to hear that you and your four young children had an excellent stay at our resort.Creating memorable experiences for families is something we take great pride in, and we are delighted that you found your time with us enjoyable. Our team works tirelessly to ensure that families have everything they need to make the most of their stay, and we are pleased to hear that your expectations were met.We truly value your feedback and are committed to continuously improving our services.Thank you once again for choosing to spend your family vacation with us. We hope to have the pleasure of welcoming you and your family back for many more memorable stays in the future.Warm regards,

10/10 – Uitstekend

Amira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my family enjoyed our stay at Villa del palmar. It’s gonna be one of our best spots to visit. Thanks for making our trip amazing
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 19 apr 2024
Dear Amira, Thank you so much for taking the time to share your experience at Villa del Palmar. We're delighted to hear that you and your family enjoyed your stay with us and that it has become one of your favorite destinations.Providing our guests with an amazing experience is our top priority, and we're thrilled that we succeeded in making your trip memorable. Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you and your family back to Villa del Palmar for many more wonderful stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 – Goed

Soheil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They are quite straight to the rules showing no flexibility for the check-in and check-out time asking 50USD/hour for late check out. Also while checking in they requested me to sign for a 80 USD charge per stay additional to the already paid hotel charge.
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 18 apr 2024
Dear Soheil, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize if our policies regarding check-in and check-out times did not meet your expectations. We understand that flexibility in these matters can greatly enhance the guest experience, and we regret any inconvenience caused.Our policies are designed to ensure that we can accommodate the needs of all our guests while maintaining the high standards of service and cleanliness that we strive for. However, we will certainly take your feedback into consideration as we continually review and refine our policies to better serve our guests.Please know that your satisfaction is of the utmost importance to us, and we appreciate your valuable feedback. If there is anything further we can assist you with or if you have any additional concerns, please do not hesitate to contact our guest services team directly.Kind regards,

10/10 – Uitstekend

Elisangela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is breathtaking so many options for food, the only disappointment is there is no night time entertainment, after dinner there is nothing to do.
5 nachten verbleven in april 2024
Reactie van Villa del Palmar Cancun op 18 apr 2024
Dear Elisangela,Thank you for sharing you comments about your recent stay at our resort and I have taken note of your note regarding night entertainment.We hope to welcome you again soon.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 – Uitstekend

BILADER

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great facility and and services, I was hoping to have more food options
5 nachten verbleven in april 2024
Reactie van Villa del Palmar Cancun op 18 apr 2024
Dear Bilader,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 – Goed

Akshay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family loved the floaters, we loved playing in the pool. We also love the hammock and room service.
5 nachten verbleven in april 2024
Reactie van Villa del Palmar Cancun op 18 apr 2024
Dear Akshay,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 – Uitstekend

Iliya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 17 apr 2024
Dear Lliya,On behalf of the management and staff, allow me to thank you for sharing your fabulous comment.We are thrilled that you loved our great staff at Villa del Palmar and had such a fantastic experience. We are delighted that you loved it just as much as we did!We will be waiting for you to join us soon again and make yourself at home soon.Sincerely,

10/10 – Uitstekend

Mary, Plymouth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The size of this resort is perfect.... Not too big, not too small, not over crowded, adequate pool and beach chairs with umbrellas. Food is better than other resorts we've visited.
5 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 17 apr 2024
Dear Mary,Thank you for allowing us the opportunity of hosting you at the Villa del Palmar and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar to welcome you back soon and offer you our hospitality.Kind regards,

8/10 – Goed

HYONG BONG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 19 apr 2024
Dear HYONG, Thank you for your time to review your stay at Villa del Palmar. It our great honor to know you enjoyed your stay with us.We hope to welcome you back very soon at Villa del Palmar!Warm regards,

10/10 – Uitstekend

Caitlin Alexis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was incredible. Everyone was always extremely friendly and helpful. We loved the beach lots of activities to do as well! We will be back.
10 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 16 apr 2024
Dear Caitlin Alexis,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had an incredible stay and enjoyed the friendliness and helpfulness of our team members. It's fantastic to know that you also enjoyed the beach and all of our activities. We truly appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,

10/10 – Uitstekend

JUAN ANTONIO MARTINEZ

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT HOTEL
3 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 16 apr 2024
Dear Juan Antonio Martinez,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,

10/10 – Uitstekend

Melanie, Redding

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean, recently remodeled and relaxing. The beds were extremely comfy and the room was a 10 overall.
6 nachten verbleven in april 2024
Reactie van Eduardo Alcalde, General Manager Villa del Palmar op 16 apr 2024
Dear Melanie, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property to be up to standards and spectacular. It's wonderful to know that you found the beds exceptionally comfortable and that your overall impression of the room was a perfect 10. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,