Een buitenzwembad, parasols voor strand/zwembad
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Beoordelingen van Avela Boutique Hotel

4 out of 5
Avela Boutique Hotel
Libramiento Punta Mita 38 esquina con, Calle Avestruz, Colonia Avestruces, Sayulita, NAY

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 19 van 32 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 32 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 32 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 32 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 32 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Hazhir, Chicago

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff
2 nachten verbleven in maart 2024

4/10 – Matig

Gerrit

Negatief: Voorzieningen
We liked the staff and the pool area was nice. We were not happy when our room had no water three times. There was little space to store anything in the room. Our patio was totally useless and the location of the hotel was poor. We would not recommend this hotel.
10 nachten verbleven in februari 2024

10/10 – Uitstekend

Armando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Una excelente experiencia, creo que falta estacionamiento ya que hay muchos carritos de golf
2 nachten verbleven in februari 2024

8/10 – Goed

Mathew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Water was cut off a couple of times during our 4 night stay. Unfortunately these things happens but the pool area is very nice. Overall properly lacks personality a bit. The breakfast is too late at 8:30. Would be better if they at least offered coffees earlier than that. We went out to get coffee every morning. Not a bad place overall but the boutique is a bit of a stretch. The staff were lovely though and I can’t fault them for anything.

10/10 – Uitstekend

Maria

3 nachten verbleven in december 2023
Reactie van Avela Staff op 13 feb 2024
Thank you so much for submitting a review, we hope to see you again soon!

10/10 – Uitstekend

Josh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay. Top notch staff who stayed in constant communication with us while we were dealing with a Flair Airline flight cancelation. One of best customer experiences I’ve ever had. Highly recommend this place for travellers who like a clean chill spot.
5 nachten verbleven in december 2023
Reactie van Avela Staff op 17 dec 2023
Thank you so much for choosing us, guys! It was a pleasure to have you here.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love this hotel.
Perfect location, just a short walk from the madness. Very clean rooms, friendly staff and beautiful pool.
3 nachten verbleven in juni 2023

8/10 – Goed

Sandy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2023
Reactie van Avela Staff op 28 mrt 2023
Thank you for your feedback! We hope you enjoyed your stay. Avela is always delighted to welcome you back anytime

10/10 – Uitstekend

Justin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2023
Reactie van Avela Staff op 17 feb 2023
Thanks for staying with us! We are glad that you enjoy your time here

6/10 – Redelijk

Caroline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not value.
Positioned away from the noise of the main town, on a quite road. The staff are helpful, friendly. Easy walk to the action. 1) no bed side lights... only light in bedroom are two bright overhead lights, and you have to get out of bed and lean over the fridge to switch off or walk to the door. Staff said "well he thinks something is wrong because all the other rooms have bedside lights" 2). The safe - it's there, batteries were flat. Staff fiddled,, then said it was broken, I wasn't to worry because they had never had an incident. That's great, until something does happen, I asked if they could take care of my valuables, after realising I had quite a lot of cash, they declined. Note, upon leaving the hotel, the lock on the gate was sticking, rather a large, serious looking lock, and the gentlemen said yes... for security! 3). Room wasn't serviced... not sure if that was made clear in the listing, but It's kind of a minimum expectation in these "boutique" hotels. 4). Hot water, or rather NO hot water. Staff firstly explained that the hot water had to come from the other side of the hotel... you know... silly engineers. The amount of water that was wasted while we waited for the hot water (that never arrived) to arrive was criminal. I have the feeling the staff KNOW about all these problems but continue to take bookings, and are providing less than promised. Pity... otherwise loads of potential.
1 nacht verbleven in januari 2023
Reactie van Avela Staff op 10 jan 2023
Thanks for the feedback! We really appreciate it. We'll make sure to look into this issue and find a solution that is both convenient and comfortable for our guests. Rest assured that we are taking your comments seriously and will strive to make improvements. Thanks again for taking the time to share your experience with us!

6/10 – Redelijk

Shawn

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I believe we were over charged. I paid $1723 Canadian Dollars for what was supposedly $1162 USD. I stayed in PV the following 4 days at a hotel basically the same price and was charged almost $200 less on my card. No hot water for 4 days and every time I asked about it I was told that everyone else had hot water. I wouldn’t stay here again. The property is off the beaten path. The price bothers me.
Reactie van Avela Staff op 10 jan 2023
I apologize for the inconvenience you have experienced. We take our guests' satisfaction seriously, and we would like to make it up to you. Please let us know what we can do to make things right and ensure your next stay is more enjoyable.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Avela is wonderful!! The location is out of town away from the noise but close enough to walk. The staff are so kind and lovely. Highly recommend anyone staying :)
7 nachten verbleven in mei 2022

10/10 – Uitstekend

Frances

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hidden Oasis
My husband and I stayed at this lovely hotel for almost two weeks and we did not want to leave!! We debated whether we should stay closer to the beach, but once we saw how loud it was in Sayulita we were so thankful for the peace and solitude of this hotel. It was the perfect respite after touring through the city all day. We would come back to the hotel at about 3:00 and just relax at the pool until evening. All of the other guests were friendly and respectful and from all over the world. The owners were extremely warm and friendly. Very professional and made sure that we had everything we needed. The food at the hotel is incredible! We ate breakfast at the hotel every morning and it was our favorite meal. The coffee is also delicious. The rooms are spacious and comfortable. I loved the private balcony and the huge showers. The entire facility is beautifully designed down to every last detail. It was a short walk to the town and there was a small hill. I think the hotel has golf carts you can use as well. We actually loved the walk though and petting the little chihuahuas along the way. It was fun to be a part of the neighborhood. :) They helped us set up a cab to the airport and for pickup. Just know that traffic from Puerta Vallarta is AWFUL so you may have to wait a bit for them to arrive. It’s worth the wait! We mistakenly cancelled when they weren’t at the airport and then paid way too much for the cab to Salyulita, just be patient, We HIGHLY recommend this hotel!
Yummy breakfast toast
Our room and balcony
Drink by the pool
9 nachten verbleven in februari 2022

10/10 – Uitstekend

Georgia

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Natasha

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a beautiful property! Far enough from town where you can get a quiet nights sleep but close enough to walk or golf cart to town. Erik the owner and his staff are simply the best. They went above and beyond for us everyday. Highly recommend Avela!
4 nachten verbleven in maart 2022

10/10 – Uitstekend

Winter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in maart 2022

10/10 – Uitstekend

MICHAEL

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly staff and spacious rooms
3 nachten verbleven in februari 2022

6/10 – Redelijk

Helis

Positief: Netheid
Negatief: Personeel en service
Nice new to look at but to stay in, it’s not as advertised. Sometimes you have water, sometimes you don’t, sometimes there is no hot water. Walls are paper thin and service is rather disappointing :) On my last day I was charged extra $400 and since I got notification on my phone I was able to address it right away. Lady working said she needs help to solve it and ask me to leave because she’s on phone ( samples of many ) :). No respond to emails regarding transactions arrangements from airport to hotel or questions regarding billing.
5 nachten verbleven in december 2021
Reactie van Avela Hotel Boutique op 7 feb 2022
Hello Helis, thank you for taking the time and write a review, on behalf of avela team I apologize for the inconvenience, we always have water unless is a water shortage in town which is out of our control, if you ever come back to town please contact us we will be glad to host you and give you a special rate just so you can enjoy of our services and see how hard our staff have been working and improving our service.

10/10 – Uitstekend

Emily

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful experience at Avela. The hotel was very nice and the staff was attentive and helpful.
5 nachten verbleven in december 2021
Reactie van Leandro. op 4 jan 2022
Gracias Emily! Un gran saludo para ti. Leandro.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The front desk man was excellent and very helpful.
1 nacht verbleven in december 2021
Reactie van Leandro op 26 dec 2021
Thank you so much. Im happy to see this.

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice little gem in Sayulita
Our stay was great! It was nice and relaxing while at the hotel. The staff was great and helped with scheduling an excursion along with recommendations on places to eat.
3 nachten verbleven in juli 2021
Reactie van Avela BoutiqueHotel. op 14 jul 2021
Thanks for taking the time to write a review. We are please to hear that you were able to relax and enjoy your time with us. Come back to visit us again. Avela Hotel.

10/10 – Uitstekend

Jeremy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very nice hostess and the rooms were so spacious and clean. Pool is super nice too and the hotel is away from the craziness downtown
4 nachten verbleven in mei 2021
Reactie van Avela Hotel Boutique op 7 jul 2021
It was a pleasure! thank you for taking the time and write a review, we hope to see you again soon.

10/10 – Uitstekend

Sara

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Avela Experience
Been to Sayulita many times. This is the first time I stayed within the town and this little hotel was perfect. Clean, amazing staff, great spacious rooms, 10 min walk to downtown, close by little stores, pharmacy, restaurants, zero noise and easy access to other parts of Riviera Nayarit. We're definitely going back and staying at Avela. Fully recommend this adorable hidden gem.
4 nachten verbleven in mei 2021

10/10 – Uitstekend

Maria

1 nacht verbleven in november 2020
Reactie van AVELA BOUTIQUE HOTEL. op 31 dec 2020
Muchas gracias por visitarnos, nos complace saber que su estadía fue de su agrado. Esperamos volver a verla pronto.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spent two nights at the Avela. Overall, very nice property. Easy to get to from downtown Sayulita. Pros: nice clean hotel; nice clean rooms; great pool area Cons: No coffee....; small bathrooms. Overall pleasing experience. Had the pool to ourselves all day Sunday which was actually quite nice.
2 nachten verbleven in maart 2020

8/10 – Goed

Erica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paradise
Wonderful stay made better by the wonderful service of both front desk employees. Great pool and clean and comfortable rooms too.
3 nachten verbleven in februari 2020
Reactie van Avela Boutique Hotel Team. op 13 mrt 2020
Thank you Erica for choosing Avela for your stay in Sayulita. It's good to know that you had a wonderful experience in this place. We hope to see you soon guys.

4/10 – Matig

Alicia

Reisde met partner
Lamentablemente nunca salió agua caliente de la regadera lo cual fue muy decepcionante pues es un hotel pequeño y muy caro para lo que es, mencionando que es un gasto de agua porque se deja corriendo la regadera esperando que salga caliente. Tampoco hay una persona de seguridad así como ninguna puerta o reja que asegure al hotel teniendo en cuenta que el hotel está a las afueras de Sayulita todo queda lejos caminando.
1 nacht verbleven in februari 2020
Reactie van Avela Boutique Hotel Team. op 11 feb 2020
Muchas gracias por sus comentarios, porque estos nos ayudan a saber a que detalles debemos prestar mas atención. Estamos trabajando en ellos para seguir mejorando, por lo que lamentamos haya tenido una mala impresión de nosotros. Muchas gracias por su tiempo y atención, le deseamos una excelente tarde.

6/10 – Redelijk

Tammy, BC

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, very helpful staff, no breakfast as advertised but staff found us coffee! ONLY people in the hotel! A bit strange, but felt safe. Nice ten minute walk to town. Comfy beds!! Used the Last Min Deals.....so it was a good deal $$$
2 nachten verbleven in januari 2020
Reactie van Avela Boutique Hotel Team. op 2 feb 2020
Thanks for your comments Tammy, we appreciate them! We're working hard to be better, sorry for the inconveniences caused for our coffee shop renovation. We hope to see you again, and thanks for trust in us. Best regards.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avela is a dream!
I had the most amazing time staying at Avela last week. The concierge Oscar was incredible, starting with the check in. We arrived earlier then the check in time and because they had the room available already he let us check in right away. Which was so nice after a long travel day! He gave us some tips for getting around town and told us all the best spots to check out for food and drinks in town! Our room was perfectly clean and the beds were a dream! Still wishing I could pack the whole bed in my suitcase to bring home with me. We were very lucky because it was a slow week at the Avela and we only had a couple other guests to share the entire property with. The hot tubs are set up on timers so they were only hot during the day. When we asked Oscar about it he made sure to turn them back on each night so that we could enjoy them before bed! Such a thoughtful touch! Both Oscar and JC were absolutely incredible hosts for the week, it felt like I was staying with a good friend not at a hotel. Which is something you don't get very often! I can't wait to come back to Sayulita and I will definitely be staying at Avela when I come Back!
7 nachten verbleven in januari 2020
Reactie van Avela Boutique Hotel Team. op 22 jan 2020
Thanks a lot of Christina, We appreciate a lot of the way you guys can felt during your stay at Avela. Zach & You were awesome guests. Also is good to hear your visit to Sayulita was nice and memorable. We'll be waiting for you with the arms wide open. See you guys soon! Kind regards

2/10 – Ontzettend slecht

Ariane

Reisde met een groep
Negatief: Personeel en service
2 nachten verbleven in december 2019
Reactie van Avela Boutique Hotel Team. op 4 feb 2020
.

10/10 – Uitstekend

REGINA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maravilloso
Todo excelente, pulcro y lindo. El servicio de los que ahí trabajan es súper especial.
1 nacht verbleven in december 2019
Reactie van Avela Boutique op 2 jan 2020
Muchas gracias por tus palabras Regina, seguimos trabajando para ofrecer un mejor servicio, y tus palabras fueron muy gratificantes, Esperamos nos visites muy pronto. Saludos Cordiales. AVELA TEAM

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Esta retirado de la playa, todo el personal muy amable
4 nachten verbleven in december 2019
Reactie van Avela Boutique Hotel Team. op 31 dec 2019
Agradecemos su vista, y esperamos tenerlos de vuelta muy pronto. Felices fiestas en compañia de sus seres queridos.