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Beoordelingen van Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 out of 5
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 372 van 861 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 861 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 861 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 861 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 73 van 861 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in mei 2021
Reactie van Anna, Head of Customer Services op 7 jun 2021
Dear Sven Thank you for your recent rating, it was a pleasure to host your holiday!

10/10 – Uitstekend

Zuleima

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Toda la gente que trabaja ahí muy amigable y serviciales
3 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 22 mei 2024
Muchas gracias por sus comentarios, se compartirán con el equipo de Azul para su mejora continua, un gusto haber sido su anfitrión en este viaje.

8/10 – Goed

Harmony

Positief: Netheid, personeel en service
7 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 16 mei 2024
Dear Harmony, thank your for letting us know how it was your trip by rating your stay, we llok forward to your next stay

8/10 – Goed

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 16 mei 2024
Dear Kyle thank you for rating your stay, it was a pleasure to be your host and we hope to see you soon

8/10 – Goed

Rob, Edmonton

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service was exceptional! From checkin to bar service we were very impressed. We were given a promotion upon booking of $1000 resort credits - if you wanted to use them you had to spend money which overall was a scam to get you to book so be weary of these promotions. We had a few issues with our room and it was fixed immediately! The app they use is a bit sluggish but does get the job done. If you are a beach ocean person this is not the place to go. Very little beach and ocean is very shallow and rocky and tons of weeds that they don’t remove like normal resorts. Overall if you lounge around the pool this is a good place to stay!
9 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 12 mei 2024
Dear Rob,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards.

10/10 – Uitstekend

Ary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 9 mei 2024
Dear Ary,thank you for rating your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 – Goed

Dhruval Hirenbhai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 10 mei 2024
Dear Dhruval Hirenbhai,thank you for rating and sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

2/10 – Ontzettend slecht

Cadeem

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 8 mei 2024
Dear Cadeem,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

10/10 – Uitstekend

BRENDA WENDY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente opción para hospedarse, es muy tranquilo y bonito, tiene varios restaurantes y las habitaciones son muy bonitas así como el jacuzzi y la Terraza. Solo les falta servicio a la habitación de bebidas alcohólicas. No lo tienen, solo vino.
1 nacht verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 4 mei 2024
Estimada Brenda, gracias por sus maravillosos comentarios y por compartir sus experiencias. Estamos seguros que su reseña ayudará a muchos a elegir sus futuras vacaciones. Esperamos que Azul Beach Resort Riviera Cancún by Karisma sea su resort preferido para su próxima visita

10/10 – Uitstekend

Nallely anahi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente para descansar
1 nacht verbleven in april 2024
Reactie van ABR op 1 mei 2024
Estimada Nallely anahi:Muchas gracias por elegir Azul Beach Resort Riviera Cancún by Karisma para sus recientes vacaciones. Nos sentimos muy honrados de recibir sus cumplidos y gracias por compartir su maravillosa experiencia.Nuestro objetivo es que cada huésped tenga una estancia memorable en Azul Beach Resort Riviera Cancún by Karisma.

8/10 – Goed

Winston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would be much appreciated if there were control for iguanas from coming to footpath almost stepped on one by accident and this happend twice. And a hanger for the shower room would be great. Thank you
4 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 27 apr 2024
Dear Winston,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

6/10 – Redelijk

Shawn

Positief: Netheid, personeel en service
6 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 27 apr 2024
Dear Shawn,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

6/10 – Redelijk

Ryan Le-Thomas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The swim up bars are great. Property could stand to be upgraded but its holding its own. Food was decent. Although i think it could've added the basics like burgers, chicken tenders, etc The worst part was being harassed from the staff about booking restaurants or massages ot becoming a member. I get them wanting to book restaurants because people show up last minute and are angry about the wait. The massage guy literally asked me 3-5 times a day. I told him I'd talk to my wife and he was trying to go to the room and find her to book it. I really felt like i was on the hollywood strip with vendors saying "buy buy buy"
3 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 27 apr 2024
Dear Ryan Le-Thomas, Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

4/10 – Matig

Kirsten

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 23 apr 2024
Dear Kirsteen,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

4/10 – Matig

Henry

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
This was a huge disappointment to our group, the facilities are nice and rooms were spacious and clean. The food was not good at all, poor service and no available bottle water except in your room. They only serve beer from tap and only offer one brand. No ability to purchase or order different beer. They have more salesman on staff than servers. Stay away!!
4 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 20 apr 2024
Dear Henry,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

8/10 – Goed

RACQUEL

2 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 8 mei 2024
Dear Kelly,thank you for rating your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 – Goed

Kristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Azul Beach Riviera Cancun Ambassador op 18 apr 2024
Dear Kristina, thank you for rating your experience, your opinion is very important for us, we hope to host your next trip soon.

2/10 – Ontzettend slecht

Valery

2 nachten verbleven in april 2024

10/10 – Uitstekend

Vanessa, egg harbor twp

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 15 apr 2024
Estimada Vanessa, Gracias por calificar su estadía. Nos alegra saber que cumplimos con sus expectativas. Esperamos ser anfitriones de su próximo viaje en Azul Beach Resort Riviera Cancún.

8/10 – Goed

Michael, Milwaukee

Reisde met familie
Not as upscale as the Hard Rock properties but the grounds were well kept and beautiful. Service was generally good but not as impeccable as other properties. The food was good and a nice variety of restaurants. The drinks were so-so. The mojitos at the mojito bar were not very good. We were disappointed.
6 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 14 apr 2024
Dear Michael,Thank you for rating your stay. we are sorry we did not meet your expectations. thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

6/10 – Redelijk

Michael

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Couldn’t get into the Italian restaurant. Mexican restaurant was closed the whole time. Seemed to be understaffed around building 4 for service. No stack bar which is difficult with a kid. Staff was super nice tho and place has a ton of potential. Seemed more accommodating to rooms more central around the main pool
4 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 13 apr 2024
Dear Michael, I am ver sorry your experience was not as you expected, we will share this comments with the hotel tema to revise, this helps us to improve and we thank you for that, looking forward for your next trip with us.

6/10 – Redelijk

Donovan

Reisde met een groep, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Landscape is beautiful and well maintained.
5 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 11 apr 2024
Dear Donovan thank you for rating your stay

10/10 – Uitstekend

Ron, Kelowna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the Azul Beach are all very friendly and happy to serve you as a guest. A very enjoyable experience.
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 9 apr 2024
Dear guest ,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Delicious food, excellent service, very clean. Would come back anytime!
6 nachten verbleven in april 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 8 apr 2024
Dear Rachel,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Marcos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El personal siempre es servicial, me gusta que las habitaciones sean amplias y cómodas, siempre es grato regresar, el gerente Zavala, el Gerente Isaías, el cantinero Uriel, la mesera Blanca siempre que regreso hacen de mi estancia la mejor, el Gerente de Recepción una persona increíble siempre recibiéndo a la gente con una sonrisa
1 nacht verbleven in februari 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 9 apr 2024
Estimado Marcos, gracias por una publicación tan maravillosa y por compartir sus experiencias. Estoy segura de que su reseña ayudará a muchos a elegir sus futuras vacaciones. Esperamos que Azul Beach Resort Riviera Cancún by Karisma sea su resort preferido para su próxima visita a la Riviera Maya.

10/10 – Uitstekend

Riddhima

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was great, restaurants were amazing and food quality was excellent. Very safe! Great place for families.
8 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 8 apr 2024
Dear Riddhima,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Borbala

Reisde met partner
Positief: Netheid, voorzieningen
Excellent
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 7 apr 2024
Dear Borbala,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

4/10 – Matig

Belkis, Miami

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The beach was a scam, its just a 10 meter sand area to the water, only 1 bar open, prepare to do lines for dinner, small resort, the rooms were nice
3 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 3 apr 2024
Dear Belkis,Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Resorts.

8/10 – Goed

Ethan

5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 3 apr 2024
Dear EthanThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Resorts.

4/10 – Matig

Bob

Reisde met partner
Restaurants very cold and have limited hours. The drinks were very watered down. Very limited bar hours. The beach was not as expected, lots of seaweed and not much sandy area. Somewhat remote long taxi ride $50 to just about anywhere. The room was ok but had no couch or desk area, I work on the go. Activities inferior and limited. Prizes offered as some activities, $20 spa credit were not honored at the spa.
6 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 27 mrt 2024
Dear Bob, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! AZUL BEACH TEAM

8/10 – Goed

Harriet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a wonderful property, nice rooms with working A/C! Mini fridge was stocked daily. Lots of friendly staff. Loved all the activities. Unfortunately the beach area had been swept away by a hurricane, so swimming was in the pools. One thing I missed was no Japanese restaurant. No sushi. I also found all but 1 restaurant for the evening meal required reservations. Very refreshing not to have to worry about that. First come, first served. We would go back again for sure.
8 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 25 mrt 2024
Dear Harriet,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

4/10 – Matig

Latasha

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 23 mrt 2024
Dear Latasha thank you for rating your stay, we will follow up to improve our service.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 23 mrt 2024
Dear Kelly,thank you for rating your experiences. I’m sure your review will help many with future vacation choices.looking forwar to your next trip

10/10 – Uitstekend

MICHELLE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a swimout suite that led you to the pool bar, amazing!! Property was beautiful, good selection of restaurants and the buffet was great breakfast, lunch and dinner. We ate there several times, never dissapointed. The shows were decent, what you might expect. Not a fancy resort by any means and i will say you do need to take a taxi or uber if wanting to go to Playa Del Carmen pr Cancun. Beautiful little village called Puerto Morelos about a 10 minute ride away worth seeing. Lots of dining and shopping options, beautiful beach to walk along. Thoroughly reccomend if you are looking for something quieter but still a little lively!
8 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 23 mrt 2024
Dear Michelle,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

2/10 – Ontzettend slecht

Vasiliy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 22 mrt 2024
Dear Vasiliy thank for rating your stay.

8/10 – Goed

Adrina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is limited beach and you cannot swim in the ocean due to all the seaweed that washes ashore. There’s piles and piles of seaweed.
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 19 mrt 2024
Dear AdrinaThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! AZUL BEACH TEAM

8/10 – Goed

Earl Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 19 mrt 2024
Dear Earl ThomasThank you for choosing [hotel-name] for your visits as your second home away from home and hope you have had an enjoyable stay with us.It was a pleasure hosting your holiday and we look forward seeing you soon on another adventure!Azul Beach Team

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great vacation spot. The staff was eager to please. The best part was outside the all inclusive deal and that was the Le Clique restaurant experience. Fabulous!!!
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 19 mrt 2024
Dear ChrisThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; . Warm regards! [

6/10 – Redelijk

fadi

Positief: Netheid, staat van de accommodatie en faciliteiten
Food is average tasting but clean, also they seemed to understand gluten allergy so thats a plus, kids area small with only 1 small slide, concierge service was not useful. Beach area is very narrow and filled with seaweed so we couldnt enjoy the beach at all
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 19 mrt 2024
Dear Fadi, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul BeachTeam

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 19 mrt 2024
Dear JonathanThank you for choosing [hotel-name] for your visits as your second home away from home and hope you have had an enjoyable stay with us.It was a pleasure hosting your holiday and we look forward seeing you soon on another adventure!Azul Beach Team

10/10 – Uitstekend

Jeffrey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly, property is clean and well maintained.
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 16 mrt 2024
Dear Jeffrey, thank you for a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Hannah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A group of 6 of us travelled to Azul resort for our spring break trip. We thoroughly enjoyed our stay and have very minimal complaints. Our rooms were clean, bed was comfy, fridge was stocked, and enjoyed having the jacuzzi within our suite. We hung out by the adults only pool and enjoyed it. In order to get chairs/a cabana you need to be out there @7am to find any. Our group got a cabana 3 days and it was perfect. We didn’t know to get out early on the first day, so we got stuck at the kids pool and did not love that. Balls flying, kids screaming, etc. But, it is definitely family friendly for those with kids. The swim up bar at the adults pool was great, lots of quality liquors and mostly fun staff to keep drinks flowing. The food was pretty good. We tried all of the included restaurants and had no complaints, except the Mexican restaurant. We sat down at 8:30(after already waiting 1.5 hours) and then didn’t leave until 11pm. On top of that, the food wasn’t very good and 3 of our items were missing. Otherwise, we loved the Italian (make a reservation) and the Tapas. We did lunch at the Mediterranean and buffet, both good. Our only complaint was the beach access, the beach was maybe 15 feet between the wall and ocean and tons of seaweed. The staff did try to combat this by shoveling it up every morning, but people who are squeamish to seaweed do not plan on swimming the ocean. Overall, would recommend.
4 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 16 mrt 2024
Dear Hannah, thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Gene Nester

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay, only 30 min from the airport, the food was great, the rooms were wonderful and the staff was awesome.
6 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 14 mrt 2024
Dear Gene,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Erin

5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 3 apr 2024
Dear Erin, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; Warm regards! Azul Beach Resorts.

10/10 – Uitstekend

Erin

4 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 3 apr 2024
Dear Erin, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Resorts.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 12 mrt 2024
Dear John,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 – Uitstekend

Alyssa

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Azul has been one of our favorite resorts! It is smaller so not as crowded. Starting at check-in we were so impressed; we were prepared to quickly shut down any ask to join the travelers club, but we didn't have to do that at all, they checked us in quickly and handed us our key and we got to our room within maybe 10 minutes of arriving. There's 3 swim up bars to choose from and there's always servers walking around ready to refill your drink -- Blanca and Jose are the absolute best!! The food choices were all great and we had fantastic service at every restaurant but Tapaz was our favorite. Overall, great experience!
5 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 10 mrt 2024
Dear Alyssa, thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

6/10 – Redelijk

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms and the grounds are very nice. Some updates are needed. The beach was not very good as there was so MUCH seaweed and not very much beach. The pools were great and very clean. Staff was very friendly. The one thing that was the most concerning was the evening dining experience. All the places would NOT even try to accommodate a large group of 18 even coming at first opening when few others were there. We didn’t care if we broke up into smaller groups if we had to but they were so negative about the whole thing. Would not move tables together or even try to put us in the same area. We had small children and having to wait soo very long to be served our dinner was extremely unnecessary.. One restaurant we were there for 2.5.hrs. A long wait for adults let alone children. Food is a major part of an all-inclusive and this was a huge negative for me. I sure didn’t have to worry about gaining any weightThe fresh fruits, leek soup, broccoli soup were great and the pop up BBQ places were very good. Unfortunately,we probably will not return ☹️ as this would have been perfect for yearly family getaway.
Reactie van Azul Beach Riviera Cancun Ambassador op 7 mrt 2024
Dear Patrick,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

8/10 – Goed

Thao

5 nachten verbleven in februari 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 27 mrt 2024
Dear Thao,Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel.Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Team.

8/10 – Goed

ANTHONY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
4 nachten verbleven in maart 2024
Reactie van Azul Beach Riviera Cancun Ambassador op 5 mrt 2024
Dear Anthony, thank you for the review and for rating your experience. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.