Een buitenzwembad, zwembadcabana's (toeslag)

Beoordelingen van Dreams Natura Resort & Spa - All Inclusive

4.5 out of 5
Dreams Natura Resort & Spa - All Inclusive
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 595 van 1204 beoordelingen" "
Gastenscore: 8 - Goed. 279 van 1204 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1204 beoordelingen" "
Gastenscore: 4 - Matig. 103 van 1204 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 1204 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Freda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was very walkable. It had a lot of entertainment and dining options for the size. Our room was amazing!
7 nachten verbleven in april 2024

6/10 – Redelijk

Shane

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Liliana Ventura op 2 mei 2024
Dear Shane,Thank you for your feedback! We appreciate your positive comments and are glad to hear that you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Best regards.

10/10 – Uitstekend

Lorne John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A few restaurants were excellent, a couple were so-so. but overall, excellent food for all-inclusive.
7 nachten verbleven in april 2024
Reactie van Liliana Ventura op 30 apr 2024
Dear Lorne Thank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

8/10 – Goed

Hala

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice resort with friendly stuff. Lots of activities. Food was good but of slightly Limited variety.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear HalaThank you for sharing your thoughts on your recent stay with us! We're thrilled to hear that you enjoyed our resort and found our staff to be friendly. It's fantastic that you were able to take advantage of the many activities we offer. We appreciate your feedback regarding the food variety, and we'll certainly take it into consideration as we continuously strive to enhance our dining options. We hope to welcome you back.Best regards.

10/10 – Uitstekend

Hyuck Jin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Liliana Ventura op 30 apr 2024
Dear HyuckThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 – Uitstekend

Maria Isabel Reyes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent en definitiva nuestro favorito, mi esposo y yo quedamos encantados
4 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Querida MaríaMuchas gracias por compartir su experiencia con nosotros. Nos alegra mucho escuchar que hayan disfrutado tanto de su estancia en nuestro maravilloso hotel. ¡Esperamos tener la oportunidad de darles la bienvenida de nuevo pronto!.Saludos cordiales

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The resort was beautiful. Not too big, easy to get around. The restaurants were amazing. The construction was unfortunate but not a big deal. Would love to go back with our while family
6 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear KarenThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!

10/10 – Uitstekend

CHASE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great family vacation here. Multiple options for food to include a pretty good buffet overall. We saw a lot of complaints in other reviews about noise but honestly it wasnt bad. By 10pm everything seemed to pipe down, this is vacation so I think its pretty resonable to expect noise til then. The kids club was neat (this resort starts at 3 years old as well). Staff was extremely friendly and seemed to genuinely enjoy working and they worked hard. Overall great time and experience.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear ChaseThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon.Best regards

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear Peter Thank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

8/10 – Goed

Austin

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Overall this would be a solid 7 out of 10, opportunity to be closer to an 8 if there was less construction shutting down main walkways (would have been fine if elevators didn’t keep going out of service). Also only one day of 9 we’re all 3 water slides actually working. Travelled with a group of 10 including 3 children (2 of which were picky eaters) and found that there wasn’t a lot of food they would eat, they ended up loving on yogurt and watermelon. Restaurants were great, highly recommend over the buffet which was at best a 5/10 and some days as low as a 2/10. It’s made up for by not needing reservations for the restaurants and all of them were 8/10. We had a swim up non preferred and despite other reviews saying it smelled bad on the mangrove side, we didn’t notice anything. Rooms were clean, service was great, I’d actually take a non preferred swim up again for the privacy. This resort should basically just market themselves as a Wedding resort with the amount of weddings each day. They didn’t really bother us but definitely can get loud with music till 11pm and then the 11pm-1am people that enjoyed themselves a lot walking to their rooms slamming doors, yelling or celebrating loudly. Again, didn’t really bother us but definitely woke up the kids a couple times. Overall I would go back with the family and controlled expectations but for an adults trip would choose another resort. 7/10 overall
9 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear Austin Thanks for sharing your thoughts on your stay! It sounds like you had a mostly positive experience, despite a few issues like the construction and water slide availability. We're glad to hear that you enjoyed the restaurants and found the rooms clean with great service. Your feedback is valuable to us, and we'll keep working to improve. We hope to welcome you back for another family vacation in the future!Best regards.

10/10 – Uitstekend

Tricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service. Family friendly. Fun kids activities.
4 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear TriciaThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

10/10 – Uitstekend

Mario

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some area are under construction.
7 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear MarioThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

10/10 – Uitstekend

Harvinder singh

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The all-inclusive Dreams Natura resort provided a comprehensive and satisfying experience. The culinary offerings were diverse and of high quality, catering to various palates with attentive service. The resort's amenities were well-appointed, offering an array of recreational activities and entertainment options. The staff demonstrated professionalism and hospitality, ensuring guests' needs were promptly addressed. Overall experience was one of relaxation and fulfillment, ideal for individuals seeking a comprehensive vacation experience
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear Havinder Thanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

4/10 – Matig

Nara Ribeiro

Reisde met familie
Restaurants were good. Unfortunately rooms smells like mold. Not all of them, however the one assigned to us made my mother really sick.
6 nachten verbleven in april 2024
Reactie van Liliana Ventura op 24 apr 2024
Dear Nara,Thank you for your feedback. We're glad to hear that you enjoyed the restaurants. We apologize for any inconvenience caused by the odor in your room. Please rest assured that we take such matters seriously and will address them promptly. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Best regards.

10/10 – Uitstekend

Monique

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had wonderful stay with our family of 4. It was easy to walk around and we felt safe.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 23 apr 2024
Dear MoniqueThank you for sharing your experience with us! We're delighted to hear that you and your family had a wonderful stay and felt safe throughout your time with us. We hope to welcome you back for another fantastic stay in the future!Best regards!

8/10 – Goed

Leslie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would’ve rated our stay as an excellent as everyone was fantastic however, the waterslides were not all operating. Out of our 7 day stay, we only had 1.5 days with the tube slide… then the following day the middle slide was down so we had 1 slide, then 2 for the remainder of our stay. The reason we chose this hotel was mainly for this amenity for our kids so it was very frustrating that we didn’t get to really have the full experience of them. As for the restaurants, the food was great- the Himitsu was our favorite. We also loved the coco cafe and our kids loved the grill by the pool! We loved that the resort was a smaller size and not insanely busy and packed. Service at the pool was great as well! Also, highly reco the jacuzzi on the balcony! Was very fun for the kids in the afternoon after a long day at the beach and pool!
7 nachten verbleven in april 2024
Reactie van Liliana Ventura op 23 apr 2024
Dear LeslieThank you for sharing your experience with us! We're thrilled to hear that you found our staff fantastic and enjoyed many aspects of your stay, including the restaurants and pool service. We apologize for any inconvenience caused by the limited availability of the waterslides during your visit. Your feedback is important to us, and we'll address it with our team to ensure improvements are made. We're delighted that you and your kids had fun with the jacuzzi on the balcony. We hope to welcome you back for another enjoyable stay in the future!Best regards

10/10 – Uitstekend

TAMIR

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love it
3 nachten verbleven in april 2024
Reactie van Liliana Ventura op 23 apr 2024
Dear TamirThank you for your positive feedback! We're thrilled to hear that you loved your experience with us. We hope to welcome you back for another enjoyable stay soon!Best regards!

2/10 – Ontzettend slecht

Nina

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel was terrible. Too noisy, too many kids. Swim up pool had barely any sun. Was the last one and close to all construction. Terrible experience
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 23 apr 2024
Dear NinaWe're truly sorry to hear that your experience at our hotel fell short of your expectations. Your feedback is invaluable to us, and we apologize for any inconvenience caused by noise, crowding, and the location of your room. We're committed to ensuring all guests have a comfortable stay and will address your concerns with our team. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards!

10/10 – Uitstekend

Michelle, Cornwall

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Great for kids!
9 nachten verbleven in april 2024
Reactie van Liliana Ventura op 22 apr 2024
Dear MichelleThank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful property and that it was great for kids. We strive to create a welcoming and enjoyable experience for families, and we're delighted that you had a positive stay. We hope to welcome you back soon for another fantastic visit!Best regards

6/10 – Redelijk

Lauren

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Dreams Natura was not what we hoped for. The entertainment during the day and in the evening was great and kid friendly. Our room was sufficient and cleaned regularly and overall the staff were friendly and attentive! During our 5 night stay there were 1-2 weddings daily which shut down part of the pools and grounds. The only notice was day of and it interfered with our vacation. The food was 2.5 out of 5 stars at the buffet and restaurants- though all of the servers were friendly and attentive. It was also not clear what was included in our preferred status that we paid for until our last day when we realized we had access to top shelf liquor at one bar at the resort. We would not return to Dreams Natura again.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 22 apr 2024
Dear LaurenThank you for sharing your feedback with us. We're glad to hear that you enjoyed the entertainment and found our staff to be friendly and attentive. However, we apologize for any inconvenience caused by the weddings during your stay and the lack of notice provided. Your comments regarding the food quality and clarity of the preferred status are duly noted, and we'll take them into consideration for improvement. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards.

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, nice pools, variety of dining options and quality of drinks was great. The beach and quality of the water at the beach is poor. If you want to spend time in the ocean then stay somewhere else. Very loud at night, lobby shows and wedding music blasting nightly.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 22 apr 2024
Dear guest Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the friendly staff, nice pools, variety of dining options, and great quality of drinks. We apologize for any inconvenience caused by the beach conditions and the noise at night. Your feedback is important to us, and we'll use it to improve our services and ensure a more peaceful environment for our guests. We appreciate your honesty and hope to welcome you back for another enjoyable stay in the future!Best regards.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pools, great service at all places (bar, restaurants, pools, rooms, guest services) only con is the beach is not swim able due to seaweed.
5 nachten verbleven in april 2024
Reactie van Liliana Ventura op 17 apr 2024
¡Hello Melissa!Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great pools and excellent service throughout the resort. We appreciate your feedback regarding the seaweed on the beach and apologize for any inconvenience it may have caused. We hope to welcome you back soon for another enjoyable stay!

10/10 – Uitstekend

Maria Virginia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Took my kids and mom on their first out of the country vacation and this hotel exceeded my expectations! I had read the reviews and made the choice to book as it was family friendly. We had the junior family suite and it was huge! The view was perfect our balcony overlooking the whole resort. Maribel our housekeeper made sure to arrange my sons teddy bears every night she paid attention to these tiny details that showed she cared about us feeling at home. Adrian our concierge welcome us and was extremely accommodating. The spa is a must! Food at the buffet was sooo good my kids had a ball. Bluewater grill was my favorite the steak cooked to perfection and service was on point! Make sure you take advantage of the activities with Mimi the activities staff really do a fabulous job at engaging with everyone! Lastly we celebrated my son’s birthday and they treated us with some delicious treats! Thank you for treating us all so well!
5 nachten verbleven in april 2024
Reactie van Paula Landa op 15 apr 2024
Dear MariaThank you for sharing your wonderful experience with us! We are delighted to hear that your family's first international vacation surpassed your expectations. It's heartwarming to know that our family-friendly atmosphere, spacious suite, and attentive staff members like Maribel and Adrian contributed to making your stay memorable. We appreciate your kind words regarding our amenities, dining options, and activities. We strive to provide exceptional service to all our guests, and we are thrilled that you felt well taken care of during your son's birthday celebration. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best regards.

8/10 – Goed

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beau site. Point négatif: 5 mariages dans notre semaine qui prend une bonne partie des espaces piscines
5 nachten verbleven in april 2024
Reactie van Paula Landa op 10 apr 2024
Merci beaucoup d'avoir partagé votre avis avec nous! Nous sommes ravis que vous ayez apprécié notre site. Nous comprenons vos préoccupations concernant les mariages et nous sommes désolés pour tout inconvénient que cela a pu causer. Nous prenons note de vos commentaires et nous efforcerons d'améliorer cette expérience pour nos futurs clients. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!

6/10 – Redelijk

kellie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was clean very family friendly. The staff was kind and helpful. The food was not great and the resort was so crowded that if you didn’t wake up before 7 AM, there weren’t chairs left at the pool.
5 nachten verbleven in maart 2024
Reactie van Paula Landa op 8 apr 2024
Dear Kellie,Thank you for your kind words regarding our clean and family-friendly property, as well as our helpful staff. We appreciate your feedback regarding the food and pool chair availability. We'll work to address these concerns to enhance your experience next time. We hope to welcome you back soon!Warm regards.

10/10 – Uitstekend

HAHNA

4 nachten verbleven in januari 2024
Reactie van Liliana Ventura op 29 apr 2024
Dear HannaThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

10/10 – Uitstekend

Josee Leona

6 nachten verbleven in maart 2024
Reactie van Liliana Ventura op 26 apr 2024
Dear JoseeWe sincerely appreciate you sharing your feedback and opinions with us. Your input is invaluable as we strive for continuous improvement. We eagerly anticipate the chance to welcome you back soon.Best regards

6/10 – Redelijk

Tricia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check in process was very long. I waited for 25 min in the preferred club lounge. We arrived early and the room wasn’t ready so at check in time, I went back to the lounge and waited another 20 minutes as they “looked into it”. Them was given directions how to find my room and waited over an hour for luggage to be delivered. I found the staff, while very nice and friendly, not very attentive and prompt about clearing plates and refilling drinks. When ordering a drink from around the pool, it would take a long time to come
3 nachten verbleven in april 2024
Reactie van Paula Landa op 6 apr 2024
Dear TriciaThank you for sharing your feedback with us. We sincerely apologize for the delays you experienced during the check-in process and the wait for your luggage. Your experience does not reflect the high level of service we aim to provide. Please know that we are taking your comments seriously and will address them with our team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable stay in the future.Best regards.

8/10 – Goed

Etsuko

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the atmosphere, the beach and the pool by the beach. My kids and I especially enjoyed the Skyride attraction, water slides, and dodgeball games on the beach. We also loved that all the staff members were very nice and friendly.
3 nachten verbleven in maart 2024
Reactie van Paula Landa op 5 apr 2024
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your kids had such a fantastic time enjoying our beach, pool, and amenities like the Skyride and water slides. It's fantastic to know that our staff contributed positively to your stay with their friendliness and warmth. We can't wait to welcome you all back for another memorable visit soon!Warm regards.

8/10 – Goed

Leticia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort was beautiful. Might have like to see more shops.
2 nachten verbleven in maart 2024
Reactie van Paula Landa op 2 apr 2024
Dear LeticiaThank you for your kind words about our resort! We're thrilled to hear that you found it beautiful. Your feedback regarding the shops is noted, and we'll definitely take it into consideration as we strive to continuously improve our guests' experience. We hope to welcome you back again soon! If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Best regards

6/10 – Redelijk

Charles James Goodwin,

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Lack of chairs at the pool and treatment from the staff, even in the preferred club, was rude and disgraceful. Some restaurants were better than others, as expected, and room service was subpar at best. 2 of the 3 water slides were closed the entire week. The beach bar lunch options never changed. Drinks were good. Himitsu hibachi tables open for reservations for the week on Sundays, so if you arrive midweek- no chance for a reservation. Utterly ridiculous.
5 nachten verbleven in maart 2024
Reactie van Paula Landa op 1 apr 2024
Dear guest Dear guest,Thank you for sharing your feedback with us. We're truly sorry for the inconveniences you experienced during your stay. Your comments are important to us, and we'll work to address these issues to improve future experiences. We hope to have the opportunity to welcome you back and provide a better stay.Best regards.

10/10 – Uitstekend

Yohanna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome stay
7 nachten verbleven in december 2023
Reactie van Paula Landa op 1 apr 2024
Dear YohannaThank you so much for your kind words! We're thrilled to hear that you had an awesome stay with us. Our team works hard to ensure that every guest has a fantastic experience, so it's always rewarding to receive positive feedback like yours. We hope to welcome you back again soon for another great stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards

8/10 – Goed

Ambrose Ka Ho

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Food was just okay. The Mexican and the Seafood restaurants were disappointing. Buffet food selection was also very limited. Room wasn’t very clean when we checked in. The toilet was dirty and there were several pieces of garbage on the floor. Overall staff were very friendly. Pool was nice and wasn’t too crowded. But 2 of 3 water slides were out of service. Lazy river was dark and cold. Climbing wall was also out of service. As usual, the loungers gets taken and reserved very early. The crowd was generally pretty nice and respectful. Family friendly.
4 nachten verbleven in maart 2024
Reactie van Paula Landa op 1 apr 2024
Dear AmbroseThank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be friendly and that you enjoyed the pool area and the overall atmosphere of our resort. However, we're sorry to learn that your dining experience and room cleanliness did not meet your expectations. Your comments regarding the food selection and cleanliness have been noted, and we will work diligently to address these areas of concern to ensure a more satisfying experience for our guests in the future. We apologize for any inconvenience caused by the out-of-service water slides and climbing wall, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved stay, and please don't hesitate to reach out to us if there's anything we can do to make your next visit more enjoyable.Best regards.

6/10 – Redelijk

Aaron

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was average at best there were some good experiences. The entertainment crew was amazing Walter was always coming up to us at the pool to invite us to join the activities and always included our young kids. Kids loved the pools but the daily weddings kicking the rest of us paying guests out of the pool almost daily was very inconvenient. The last couple days of our trip was at the beginning of most people’s spring break and it became very busy and the hotel decided it would be a good time to film a promotion video and close down the busiest area of the pool for the day creating a lot of unhappy guests myself included as I was down at the pool everyday at 5am to get a seat by the pool and sat there until 830 and when I left to get breakfast they cleared out the whole area leaving hundreds of guest who had gotten there early to get seats now left without seats or a pool to use for the day. Our first two days our room was cleaned daily, restocked and turndown service but after those two days we would go days without any services in our room unless we called and requested them and we had upgraded to be preferred guests. The food there was average at best and I went in with low standards for food but the buffet was always cold even if you got there right when the food came out. The other restaurants were ok but nothing was really satisfying and service was hit and miss. Lack of soap in the bathrooms was gross not just empty but no dispenser period even in preferred.
7 nachten verbleven in maart 2024
Reactie van Paula Landa op 27 mrt 2024
Hi Aaron,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had some positive experiences during your stay, especially with Walter and our entertainment crew making your time by the pool enjoyable for both you and your kids.We're truly sorry to hear about the inconveniences you encountered, particularly with the pool closures and the lack of consistent room services. Your comments about the food quality and service have been duly noted, and we will certainly review these areas to ensure improvements are made.Your feedback is invaluable to us as it helps us understand where we can enhance our guest experience. We apologize for falling short of your expectations and hope that despite these issues, you were still able to enjoy some aspects of your stay.Should your travels bring you back to our area, we would love the opportunity to make it up to you and provide you with the exceptional experience you deserve.Warm regards,

10/10 – Uitstekend

Yesenia

Just fabulous! The waiter and waitresses at the world cafe were so friendly and kind
3 nachten verbleven in maart 2024
Reactie van Paula Landa op 25 mrt 2024
Dear YeseniaThank you so much for your wonderful review! We're thrilled to hear that you had a fabulous experience at the world cafe. Our team takes great pride in providing friendly and kind service to all our guests. We look forward to welcoming you back soon for another delightful dining experience.Best regards.

10/10 – Uitstekend

kathryn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The resort was very clean and the staff were pleasant. Contrary to other reviews, our room was in excellent condition and very spacious. There was a bit of construction near the adult pool but the noise didn’t bother us. It was quite crowded due to spring break but that is to be expected in March. The restaurants were very good including the buffet. The Bordeaux restaurant was exceptional. The only negatives were the seaweed on the beach but they were constantly clearing it up.
7 nachten verbleven in maart 2024
Reactie van Paula Landa op 23 mrt 2024
Dear guest Thank you for sharing your review! It's wonderful to hear that you had such a positive experience at the resort. It sounds like the cleanliness, friendly staff, and spacious room really made a difference for you. It's also great that you didn't find the construction noise too bothersome and were able to enjoy your time despite the spring break crowds. Your feedback about the restaurants, especially the exceptional experience at Bordeaux, is valuable for future travelers. While seaweed on the beach can sometimes be a minor inconvenience, it's reassuring to know that the staff were proactive in keeping it cleared up. We appreciate your insights and hope to welcome you back for another fantastic stay in the future!Best regards

8/10 – Goed

Simone

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food was just ok. I was disappointed in the food.
4 nachten verbleven in maart 2024
Reactie van Paula Landa op 19 mrt 2024
Dear guestThank you for sharing your feedback with us. We're sorry to hear that the food didn't meet your expectations during your stay. Your satisfaction is important to us, and we take your comments seriously. We continuously strive to improve our offerings, so we appreciate your input. If you have any specific suggestions or preferences, please feel free to let us know, as we're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable dining experience. If you decide to give us another chance, please don't hesitate to reach out, and we'll do our best to exceed your expectations. Thank you again for sharing your thoughts with us. We value your feedback.Best regards

8/10 – Goed

Citasha Ann, Ancaster

7 nachten verbleven in maart 2024
Reactie van Paula Landa op 8 apr 2024
Dear Citasha Ann,Thank you for your positive feedback and for choosing our hotel. We're thrilled to hear that you had a great experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards.

8/10 – Goed

Rupinder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Paula Landa op 19 mrt 2024
Dear RupinderThank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your insights are valuable, and we'll use them to improve our services. If there's anything specific we can do to make it up to you, please don't hesitate to reach out. We hope to have the chance to welcome you back for a better experience in the future.Best regards

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing family resort. Lots to do all day long, pool activities and evening shows. Staff was friendly and helpful. The service was great at all the bars and restaurants. We loved the lazy river and waterslide. We didn’t try the dip line but it looked like fun. The evening entertainment was great every night . Overall great resort and would stay here again. Our kids loved it!!
6 nachten verbleven in maart 2024
Reactie van Paula Landa op 19 mrt 2024
Dear guest Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your family had such a fantastic time at our resort. It's wonderful to know that you enjoyed the variety of activities throughout the day, from poolside fun to evening entertainment. We're delighted that our staff contributed to making your stay enjoyable and that you found the service excellent at our bars and restaurants.We can't wait to welcome you all back for another memorable stay. Best regards,

10/10 – Uitstekend

Raymond, Vaughan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
LOVE
6 nachten verbleven in januari 2024
Reactie van Paula Landa op 15 mrt 2024
Dear Raymond,Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience. Your kind words mean a lot to us, and we can't wait to welcome you back for another amazing stay.Warm regards,

4/10 – Matig

Robert

Positief: Netheid
Negatief: Personeel en service
7 nachten verbleven in maart 2024
Reactie van Paula Landa op 15 mrt 2024
Dear Robert,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your insights are valuable, and we'll use them to improve our services. If there's anything specific we can do to make it up to you, please don't hesitate to reach out. We hope to have the chance to welcome you back for a better experience in the future.Best regards,

10/10 – Uitstekend

Jarmania

Reactie van Paula Landa op 12 mrt 2024
Thank you so much, Jarmania! We're thrilled to hear that you had a 5-star experience with us. We look forward to welcoming you back soon!

10/10 – Uitstekend

ELIZABETH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Spa was AMAZING!
3 nachten verbleven in maart 2024
Reactie van Paula Landa op 12 mrt 2024
Thank you, Elizabeth! We're delighted that you enjoyed the spa experience at our resort. Your positive feedback means a lot to us. Looking forward to seeing you again soon!

10/10 – Uitstekend

Franz

Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in maart 2024
Reactie van Paula Landa op 27 mrt 2024
Hello Franz,Thank you so much for your fantastic 5-point review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words mean a lot to us and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards.

10/10 – Uitstekend

Atusa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was amazing, lots of entertainment and fun for the kids. Food was great and the pools were all heated. Not like some other resorts we stayed at in Cancun.
6 nachten verbleven in februari 2024
Reactie van Paula Landa op 6 mrt 2024
Dear Atusa,Thank you for your glowing review! We're delighted to hear that you found our hotel amazing, enjoyed the entertainment, kid-friendly fun, great food, and heated pools. It's fantastic to know we could make your stay special. We can't wait to welcome you back for more wonderful experiences in Cancun!Warm regards,

8/10 – Goed

Zulema Guadalupe Dominguez

3 nachten verbleven in maart 2024
Reactie van Paula Landa op 25 mrt 2024
Estimada huésped Zulema Gracias por compartir sus comentarios con nosotros. Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Sus comentarios son valiosos y los utilizaremos para mejorar nuestros servicios. Si hay algo específico que podamos hacer para compensarle, no dude en ponerse en contacto con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo para una mejor experiencia en el futuro.Saludos cordiales

6/10 – Redelijk

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property itself is very nice and the staff to traveler ratio is excellent. My biggest complaint is overcrowding. There were never enough chairs for people to sit on, and we were always wall-to-wall next to people. Also, the entertainment room is so loud, that it is not enjoyable.
10 nachten verbleven in februari 2024
Reactie van Paula Landa op 4 mrt 2024
Dear Jessica,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your kind words about our property and the staff.We understand your concerns about overcrowding, and we apologize for any inconvenience you experienced with the availability of chairs and the noise level in the entertainment room. Your feedback is valuable, and we will certainly take it into consideration as we continuously strive to enhance our guests' experiences.Should you choose to visit us again, we'll make every effort to ensure a more comfortable and enjoyable stay for you.Warm regards,

6/10 – Redelijk

Cory

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Spent 4k to upgrade to presidential suite and did not recieve the pictured room. Absolutely 0 benefits to be in presidential suite. Waste of money feel decieved frok pictures
7 nachten verbleven in februari 2024
Reactie van Paula Landa op 4 mrt 2024
Dear Cory,Thank you for sharing your experience, and we sincerely apologize for any disappointment you encountered regarding the room upgrade. We understand the importance of delivering what's promised, and we're sorry for any confusion.We have different room options, including those at the garden level and the highest rooftop, each offering unique features. We regret if there was any misunderstanding, and we appreciate your feedback, as it helps us improve our communication and services.Should you return in the future, we would love the opportunity to make it up to you and ensure you have the exceptional experience you deserve.Warm regards,

6/10 – Redelijk

Ashley Renae

Reisde met partner, Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was fine, small maps hard to read. Staff was mediocre, had no personality, and when we asked for something we had seen another customer get for dessert we were told we couldn’t get it as it was only for people at the hibachi, and you have to make a reservation which is impossible. And we were preferred members. I was mostly sad by the staff they looked like they hated being there.
6 nachten verbleven in februari 2024
Reactie van Paula Landa op 4 mrt 2024
Dear Ashley,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not fully meet your expectations. We apologize for any confusion or inconvenience you encountered, especially with the staff response.Rest assured, we value your comments, and we'll use them to improve our services. We appreciate your loyalty as preferred members, and we hope to have the opportunity to provide you with a more enjoyable and memorable stay in the future.Best regards,