Nachtclub

Beoordelingen van Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5
Dreams Riviera Cancun Resort & Spa - All Inclusive
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 596 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 211 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1002 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Leang

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was close by to each other didn’t have to walk to far to get to anything. I think there should have been more pool area music and more activities for adult. We were provided with VIP access which was nice but a little confusing and misleading. I had $200 worth of coupon that honestly I didn’t even use cause they weren’t taking it any where because we already had a discount. Not sure what’s the point of the coupon if you can’t use it. Our package came with a free bottle of champagne every night, we only received it the first night and second night. The preferred access is nice but very excluded from everything not very open floor plan to enjoy with the view outside.
4 nachten verbleven in april 2024

8/10 – Goed

Lacinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The one thing I did not like was there were not a lot of activities during the day and there was not a lot of music around the pool area. It was kind of boring around the pool area throughout the day.
4 nachten verbleven in april 2024

10/10 – Uitstekend

ISAAC

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed the hospitality of all the staff while staying there. The app is very useful for getting everything you need. They were pretty responsive when we needed room service. We tried most.od the restaurants there and really enjoyed the food. We didn't like some of the mixed drinks at the bars there. They were too watered down. That did not detract from the wonderful experience we had though. We will definitely visit again.
5 nachten verbleven in april 2024

10/10 – Uitstekend

Fatima Rosemary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is beautiful, the staff is friendly and helpful. I didn’t like the pressure to buy into the Hyatt properties vacations. We went to visit the resort natural. It was dirty, over populated, restrooms were dirty and only one elevator was working to view a room on the 8th floor. The people giving the information became very rude when we decided to decline the offer. We were asked 4 more times by different managers, bosses, people with different titles. I will never do that again. It was a waste of three hours as we were told it was only one hour and a half.
6 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 24 apr 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you found our resort beautiful and our staff friendly and helpful. Providing excellent service and creating a welcoming atmosphere are top priorities for us, and we're delighted that you had a positive experience during your stay.We hope to have the pleasure of welcoming you back for another wonderful experience soon!Warm regards,e-concierge

8/10 – Goed

Omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 24 apr 2024
Dear Guest,Thank you so much for your wonderful rating! We truly appreciate your kind words and are delighted to hear that you had a great experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to reach out to us.Warm regards,e-concierge

8/10 – Goed

Henry jobani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 23 apr 2024
Dear Guest,We would like to extend our heartfelt gratitude for your excellent rating! We are delighted to hear that you were thoroughly satisfied with your stay with us. Your positive feedback serves as a great motivation and confirmation that we are on the right path to providing our guests with an unforgettable experience.We truly value your praise and trust in our hotel, and we look forward to welcoming you back soon. If you have any further questions or requests in the future, please do not hesitate to contact us. We are always here to ensure that your next visit with us is as enjoyable as the last.Warm regards,e-concierge

10/10 – Uitstekend

Amela

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Premium restaurants have great selection and stuff is amazing Beach side restaurants are amazing,no need going to the buffet for dinner Unlimited beach towels,beach bars and waitress on the beach are amazing,rooms and generally pretty much everything else is great….too many weddings though.Highly recommend for the price.
7 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 22 apr 2024
Dear Guest, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you enjoyed our premium restaurants, beachside dining options, and the convenience of our beach amenities. Providing exceptional service and amenities is our top priority, and we're thrilled that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,e-concierge

8/10 – Goed

Mia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All I and all It’s nothing super fancy, but we had a a great time. Staff were really kind, helpful, beach was super nice (seaweed is a problem all over the Atlantic coast not their fault and they tend to it best they can). Pools and property are clean and well taken care of. They have fun entertaining shows every night. It’s a wedding factory, there at least two a day, but it never negatively affected our stay. Kids club is a savior for ages 2-8. I didn’t see many kids younger than that though they definitely accept them, my 6y.o LOVED it. Only subpar thing is the food and the beds. Food is edible, but not special in any way. Total basic hotel/banquet type food. I’d say the best meal I had was the Mexican restaurant and the international dinner they do one night by the pool and that was mainly because it was fun. The mattresses were super uncomfortable. Mine had a big crevasse from overuse, my back and neck were killing me. We also had an issue one night because the doors between the rooms are so flimsy that we could hear everything in next room as if there were no door at all. That was also because the people staying there for the one night let their toddler play a wooden flute and scream until 1am… Who does that?!? All said we really had a great vacation. I wouldn’t go out of of my way to go back but I wouldn’t be opposed to going either. But of course there are literally 1000’s of options down there.
5 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 22 apr 2024
Dear Guest, We're thrilled to hear that you had a fantastic time during your vacation with us! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be kind and helpful. It's also great to hear that you enjoyed the beautiful beach, clean pools, and well-maintained property. Our entertaining shows are just one of the many ways we strive to create memorable experiences for our guests. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful vacation soon!Best Regards,e-concierge

8/10 – Goed

Sergio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Necesita mejorar la comida
2 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 19 apr 2024
Estimado Huésped,Queríamos expresar nuestro sincero agradecimiento por la excelente calificación que nos ha otorgado. Es un verdadero honor saber que su experiencia en nuestro establecimiento fue satisfactoria y que disfrutó de su estancia con nosotros.Su apoyo y comentarios positivos son muy valiosos para nosotros, ya que nos motivan a seguir mejorando y ofreciendo un servicio excepcional a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia memorable.Gracias una vez más por elegir nuestro establecimiento y por tomarse el tiempo para compartir su opinión. Estamos a su disposición para cualquier cosa que necesite durante su próxima visita.Sinceramente,e-concierge

10/10 – Uitstekend

Ryan

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pictures don’t do this resort justice, we stayed with our two children and my mother in law for a week and I wish we had another week as you genuinely feel right at home from the moment you walk in. The staff are all extremely professional and friendly, they will even remember you by name, the food was great, the resort itself was not too busy or crowded (even with weddings happening during our stay), and it was a perfect balance for family, or great for just adults as well. I will absolutely be going back.
5 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 18 apr 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family had such an enjoyable stay with us.It's fantastic to know that you felt at home from the moment you arrived and that our staff's professionalism and friendliness made such a positive impression. We're also glad that you found the food to your liking and appreciated the resort's peaceful atmosphere.We can't wait to welcome you back for another memorable stay! If there's anything we can do to make your next visit even more special, please don't hesitate to reach out.Warm regards,e-concierge

10/10 – Uitstekend

Nancy, Vancouver

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property
9 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 18 apr 2024
Dear Guest, Thank you for your kind words! We're delighted to hear that you found our property beautiful.We strive to create a wonderful environment for our guests to enjoy, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our property in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,e-concierge

8/10 – Goed

Howard

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 16 apr 2024
Dear Guest, Thank you very much for your positive rating! We are delighted to hear that you enjoyed your stay with us. We always strive to provide the best service possible, and we are pleased to know that we met your expectations. If you need anything else during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Best Regards,e-concierge

10/10 – Uitstekend

Laura Rianhard, Old Saybrook

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very family friendly with excellent customer services. Property was very safe and food was good
6 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 12 apr 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great family-friendly experience with us and that you found our customer service to be excellent. Ensuring a safe and enjoyable environment for our guests is our top priority, and we're delighted that you felt comfortable and secure during your stay. It's also fantastic to know that you enjoyed the food offerings at our property.We hope to welcome you and your family back for another fantastic stay in the future!Best regards,e-concierge

10/10 – Uitstekend

James Daryl

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very friendly and always smiling, room was kept nice and clean, variety of different food. Love the kids pool and the warm infinity pool.
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 12 apr 2024
Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the friendly and attentive service from our staff, as well as the cleanliness of your room. It's fantastic to know that you appreciated the variety of food options available and that you found the kids pool and infinity pool enjoyable.We hope you had a truly memorable stay with us, and we look forward to welcoming you back for another fantastic experience in the future.Best Regards,e-concierge

8/10 – Goed

Alisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My son really enjoyed the Kids Club/Explorer. He is 7 so we definitely love the stay.
4 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 11 apr 2024
Dear Guest, Thank you for sharing your experience with us. We are thrilled to hear that your son enjoyed the Explorers Club during your stay. Providing a fun and engaging experience for our younger guests is always a priority, and we are delighted that your 7-year-old had a great time.We hope that your entire family enjoyed their stay, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,e-concierge

6/10 – Redelijk

Marissa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guissela Villaseñor op 9 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 – Redelijk

JORGE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
El precio es demasiado alto, he estado en hoteles similares o mejores a la mitad de precio, por el precio esperaba mucho más
6 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 9 apr 2024
Estimado huésped,Quería expresarle personalmente mi más sincero agradecimiento por compartir sus valiosos comentarios con nosotros. Sus opiniones, comentarios y experiencias son de gran valor para nuestro equipo, que se esfuerza por mejorar continuamente nuestros servicios. Por favor, sepa que siempre estamos aquí para asegurarnos de que su próxima experiencia con nosotros sea aún más memorable que la anterior.Sinceramente,e-concierge

8/10 – Goed

Lourdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was wonderful. Perfect place to be with kids. Staff was really cordial and friendly.
4 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 8 apr 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a fantastic experience, especially with your kids. Our team works hard to ensure that every guest feels welcome and enjoys their time with us. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Warm regards,e-concierge

8/10 – Goed

Erika

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely property with very friendly staff. Service at peak times at the restaurants was slow and wait times to be seated at the restaurants for dinner were often very long. Quality and tastiness of the food was good though. Hibachi dinner was fun and delicious. Wish they had more covered chairs at the beach. Beach was well maintained and beautiful.
4 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 8 apr 2024
Dear Guest,Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your experience at our property, particularly the hibachi dinner and the beautiful beach. We strive to create memorable moments for our guests, and we're thrilled to know that we succeeded during your stay. We look forward to welcoming you back for another enjoyable visit in the future!Warm regards,e-concierge

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 8 apr 2024
Dear Guest,We would like to express our sincere thanks for giving us a perfect rating. It fills us with joy to know that your experience at our hotel was excellent and that we were able to meet your expectations. Your support and appreciation means a lot to us, and we hope to have the privilege of welcoming you back in the future for another memorable stay.Thank you for choosing us and for sharing your experience!Best regards,e-concierge

8/10 – Goed

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The buffet was terrible. Been to a lot of “5 Star” all inclusive resorts and this was by far the worst buffet experience.
6 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 8 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 – Uitstekend

Francine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Likes a lot of activities all day. Didn't like long waits at restaurants. Liked the food at Italian and French and Hibachi restaurants
3 nachten verbleven in april 2024
Reactie van Guissela Villaseñor op 5 apr 2024
Dear Guest, Thank you for sharing your feedback! We're delighted to hear that you enjoyed the variety of activities available throughout the day. It's wonderful to know that you found the food at our Italian, French, and Hibachi restaurants to your liking. Your satisfaction is our priority, and we hope to welcome you back soon for another fantastic experience! If there's anything else we can assist you with, please don't hesitate to let us knowBest Regards,e-concierge

10/10 – Uitstekend

Tracey

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would recommend this property.
6 nachten verbleven in januari 2024
Reactie van Guissela Villaseñor op 4 apr 2024
Dear Guest,Thank you for your kind recommendation! We're thrilled to hear that you enjoyed your stay at our property. Your satisfaction is our top priority, and it's wonderful to know that you would recommend us to others.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 4 apr 2024
Dear Guest,Thank you so much for taking the time to leave us an excellent rating. We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are delighted that we met your expectations. We truly appreciate your kind words and feedback.We look forward to welcoming you back for another memorable experience in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to contact us. We are here to ensure that every stay is exceptional.Warm regards,e-concierge

4/10 – Matig

Caleb

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
After trying multiple times to get a restaurant wait time under two hours, we had the lineup 30 minutes before they opened to get our wait time to an hour. No reservations were accepted for dining on property. Room service waits were an hour and a half. The facilities are nice, but the staff was unmotivated and complaining about the other departments to us.
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 3 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

8/10 – Goed

Anthony

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Food at Seaside Grill was unedible
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 3 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 – Redelijk

Luis Manuel, Palmdale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 22 apr 2024
Dear Guest, Thank you so much for taking the time to leave us such a positive review! We're absolutely delighted to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we strive for, and it's truly rewarding to know that we succeeded in making your vacation enjoyable. Your kind words mean a lot to us, and we look forward to having the opportunity to welcome you back for another fantastic stay in the future. Until then, safe travels and warm regards!e-concierge

6/10 – Redelijk

Chelsea

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The food was horrible I had paper melted in with my cheese that you could see the words in it . When I checked in the preferred lounge it was a horrible experience. When I got my room they had me all the way in the back of the hotel that all I saw was the building and palm trees with I sliver of the water I n the corner since the palm trees and building blocked everything else which was a so called oven view . The gentleman with my luggage was the most helpful he also agreed with me when we got to the room that it was no view and made a call and got my room changed for me . So It took about an hour to get any meal except the buffet restaurant. Besides that the pools were beautiful the kids had a blast in the kids slides and pools.
6 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 2 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

6/10 – Redelijk

Mafalda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bring bug spray - lots of it - the hotel provides a small bottle in the room, but we woke up one morning with a bunch of bites. Room: clean, nice and spacious, showing some wear and tear. Water is not hot, more like tepid. If you're going to share a room with someone make sure it's some you're comfortable seeing you in the buff. Bathrooms have little privacy Room had bathrobe and slippers. One day we had no maid service. Common area bathrooms are spotless. They have a kids movie playing outside most nights, walk by and snag a bag of popcorn. Food: it's ok, standard buffet food - there's a sushi station - the Asian and Mexican restaurants were good. Coco Cafe is nice for a quick bite, ( try the turkey sandwich ) coffee. Food at the beach is hot dogs, burgers etc. On Thursday night had dinner at the buffet around 8:15 pm place was half empty and yet no one asked us if we wanted anything to drink, had to flag down a waiter Tons of activities all day long. The site is beautiful and the staff are nice. nicer if you tip continually, especially at the beach. Hot tub full of kids The beach is beautiful, seaweed cleaned up continually. The preferred club is not worth the extra price. The plunge pools are freezing, never once had turn down service, nor did we see the snack cart. You don't get any priority seating at the restaurants, line up like everyone else. They give you a buzzer. There is no bracelet system Alcohol is weak. Go to PuerMorelos call an Uber, pay in pesos.
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 1 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

2/10 – Ontzettend slecht

Ryan

Negatief: Personeel en service
Horrible service. Rude employees. Understaffed. Dirty.
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 27 mrt 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 – Uitstekend

DINAN

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs are very friendly.
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 27 mrt 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service with a warm and welcoming attitude is always our goal, and we're delighted that our team members made a positive impression on you.We hope you had a wonderful time with us, and we look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please feel free to let us know.Warm regards,

8/10 – Goed

Ruo Len

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very family oriented and made us feel welcomed everyday
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 26 mrt 2024
Dear Guest,Thank you so much for your feedback! We're thrilled to hear that you felt welcomed and had a great family-oriented experience during your stay with us. Creating a warm and inviting atmosphere for our guests, especially families, is something we take great pride in.We're glad you enjoyed your time here, and we look forward to welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out.Warm regards,e-concierge

10/10 – Uitstekend

iriss

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
friendly great staff!
4 nachten verbleven in februari 2024
Reactie van Guissela Villaseñor op 26 mrt 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and great during your stay. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're thrilled that our team met your expectations.We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. If there's anything else we can assist you with, please feel free to let us know.Best regards,e-concierge

2/10 – Ontzettend slecht

Lauren

Reisde met een groep, Reisde met partner
Negatief: Netheid
14 restaurants on premises but They are not open everyday, waits are hours long, they run out of buzzers so they make you sit there and wait. Portions are for infants at a la carte restaurants (on average people were ordering two-three entrees plus appetizers and still didn’t feel satisfied or full), Buffet food is flavorless, food has clearly been sitting out. Preferred beach- Wasn’t informed. I’m so angry about this premium alcohol- All the alcohol was available at every bar went to. There was nothing special about “premium alcohol.” This is a lie. Preferred lounge- Same availability at every other bar. No benefit. preferred breakfast- Only available from 8:30-9:30. We’re on vacation. We aren’t setting alarms to wake up to be served the same soggy options from the buffet. Secondary issues: - [ ] Loud drunk guests in room hallways screaming after midnight - [ ] Limited and “saved” seating is allowed for full days we didn’t have seats by the pool or on the beach - [ ] Priority upon check in was not that we understood what we already paid for but trying to sell us a massage to trick us into a timeshare presentation. Sneaky and disgusting. - [ ] Room service had hair in it and food was inedible
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 25 mrt 2024
Dear Esteemed Guest,We extend our heartfelt gratitude for taking the time to provide us with your valuable feedback. Your insights, comments, and experiences are greatly appreciated as they play a vital role in our ongoing efforts to enhance our services. Your input empowers us to pursue excellence continuously, exceeding the expectations of every guest who graces our establishment. We eagerly look forward to the chance to host you once again in the near future.Warm regards,e-concierge

10/10 – Uitstekend

Terry Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, VIP Services exceeded expectations. Heard some guests complaining about long wait times…solution, go to the dining facility about an hour before you plan to eat and they will give you a buzzer. Enjoy other bars until your table is ready & chill out. Clean rooms and resort. Impressed and will be back. Oh, also heard a complaint that it was too windy. Ah, well I’m not sure the resort can fix this. Took the $120 USD round trip to Playa Del Carmen, 5th Ave. Was fun. Spa and Hydro treatment was amazing. Great for families, we did not bring ours but it looked like kids had a blast. Map out the resort and make reservations early for Asian restaurant. All others are first come first served (solution above). Enjoy!
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 25 mrt 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a fantastic experience during your recent stay at our property. It's fantastic to know that our VIP services exceeded your expectations and that you found our rooms and resort to be clean and impressive.We're delighted that you enjoyed the spa and hydro treatment, and it's great to hear that you found it amazing. It's also wonderful to know that our property is suitable for families, and even though you didn't bring yours on this occasion, it's reassuring to hear that it looked like the kids were having a blast.We truly appreciate your kind words and your decision to stay with us. It would be our pleasure to welcome you back for another memorable experience in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,e-concierge

8/10 – Goed

Felipe, rockville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La familia excelente Santi en la playa número 1
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 24 mrt 2024
Estimado Huésped,Nos complace enormemente saber que disfrutaron de su estadía en nuestro resort y que tuvieron una experiencia excepcional en la playa con Santi. Transmitiré sus amables palabras a Santi y al resto de nuestro equipo para reconocer su excelente servicio.Esperamos tener el placer de darles la bienvenida nuevamente en el futuro y brindarles otra experiencia memorable en nuestra propiedad.Saludos cordiales,e-concierge

10/10 – Uitstekend

KARLA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Whirlpools were a nice touch - but service overall was exceptionally great!
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 24 mrt 2024
Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the whirlpools during your stay. It's wonderful to know that you found our service to be exceptionally great overall.Your kind words mean a lot to us and serve as a motivation for our team to continue delivering outstanding service to all our guests.We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,e-concierge

10/10 – Uitstekend

Genevieve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 24 mrt 2024
Dear Guest,I wanted to take a moment to express my sincere gratitude for leaving us an incredible rating. It's truly an honor for us to receive such positive feedback and to know that your experience at our establishment was memorable.We strive constantly to provide exceptional service and create unforgettable memories for our guests, and your kind words are the greatest recognition of our efforts.We look forward to the privilege of welcoming you back in the future and exceeding your expectations once again. Please don't hesitate to reach out if you need anything during your next visit.Thank you again for your support and for choosing our establishment for your stay!Warm regards,e-concierge

10/10 – Uitstekend

Leann Rae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a short stay of 4 days. Overall we are pleased with our stay here. Housekeeping came late in the afternoon which was okay for us. You need reservations for hibachi. Italian restaurant was thee best food option- opens at 6pm and people start lining up by 5:15pm. Sea side grill was okay but waited 2 hours to be seated. Entertainment was great. We did not experience anyone too loud, or anyone way too intoxicated. We toured another resort, listened to the presentation, left with $250 leisure money and another vacation! We will be back
3 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 22 mrt 2024
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had an enjoyable stay, despite its brevity. It's wonderful to know that you found the entertainment to be great.We look forward to welcoming you back for another memorable stay in the future.Best regards,e-concierge

8/10 – Goed

Karla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service is great. If you are staying in building 1 it is extremely noisy and loud until 2am. You can hear the music and people.
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 21 mrt 2024
Dear Guest,Thank you for your kind words regarding our service. We're delighted to hear that you had a positive experience during your stay.We strive to provide exceptional service to all our guests, and it's rewarding to know that our efforts have been appreciated.We look forward to welcoming you back for another fantastic stay in the future.Best regards,e-concierge

6/10 – Redelijk

Lourdes

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Staff and Service were excellent, however, the main issue I had was restaurants. Since no reservations are possible you need to be very early, like 20 mins before opening, to be able to grab a table. I also had to change rooms twice for ac issues.
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 21 mrt 2024
Dear Guest,Thank you for sharing your feedback! We're thrilled to hear that you found our staff and service excellent during your stay. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another outstanding experience.Warm regards,e-concierge

10/10 – Uitstekend

Tanmaya Raj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay! Will visit again
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 21 mrt 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay with us and that you're considering visiting again. We look forward to welcoming you back for another wonderful experience.Best regards,e-concierge

10/10 – Uitstekend

Johanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful
3 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 19 mrt 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be very friendly and helpful. Providing exceptional service is what we strive for, and we're thrilled that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back again soon!Best regards,e-concierge

10/10 – Uitstekend

Michelle

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My boyfriend and I absolutely loved this!! The staff was amazing. They knew our names and were always on top of things. The food wasn’t amazing, but it was definitely edible. We would definitely go back!!
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 19 mrt 2024
Dear Guest,We're thrilled to hear that you and your boyfriend had such a fantastic experience with us! Providing personalized service and ensuring our guests feel cared for is always our top priority. Thank you for your kind words, and we can't wait to welcome you back for another memorable stay in the future!Warm regards,e-concierge

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. It was our first all inclusive experience and it was a good introduction
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 19 mrt 2024
Dear Guest,We're delighted to hear that you enjoyed your first all-inclusive experience with us! It's wonderful to know that we could provide you with a positive introduction to this type of vacation. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,e-concierge

10/10 – Uitstekend

Micah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property. Well laid out. Staff are very good. Felt like home!
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 19 mrt 2024
Dear Guest,Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our property to be great, well laid out, and that our staff provided excellent service. It warms our hearts to know that you felt at home during your time with us.We hope to have the pleasure of welcoming you back soon for another wonderful experience. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,e-concierge

10/10 – Uitstekend

Leticia E

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 8 apr 2024
Estimado Huésped,¡Gracias por su calificación perfecta de 5/5! Nos llena de alegría saber que disfrutó de su estancia con nosotros. Esperamos darle la bienvenida de nuevo pronto.Saludos cordiales,e-concierge

10/10 – Uitstekend

Laureen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful resort! Super clean & staff was very friendly. Would definitely go there again. Only thing I can say is the Huts on the beach were always saved with no one sitting at them. I think they should be monitored better & not saved for people that don’t show up for hours! Other than that wonderful place to go on vacation !
6 nachten verbleven in maart 2024
Reactie van Ecommerce Manager op 15 mrt 2024
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards

2/10 – Ontzettend slecht

Amelia

Negatief: Personeel en service, voorzieningen
5 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 3 apr 2024
Dear Esteemed Guest,I wanted to personally reach out and express my sincere gratitude for sharing your valuable feedback with us. Your insights, comments, and experiences hold tremendous value to our team as we strive to continuously improve our services.We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Sincerely,e-concierge

10/10 – Uitstekend

Jodye Levy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an overall excellent experience. The one area that needs improving is the wine selection at the restaurants for those who just want a glass or two of wine. Wine by the bottle has a phenomenal markup. A bottle you can easily purchase for $10 or $15 US is marked up to $40 or $60. There are bottles that sell for over $1,000. So if you don't want to empty your wallet for a bottle of wine and just want the house wine, the selection is extremely limited. You have your choice of four or five wines, two whites and two or three reds and every restaurant, whether it be French, Mexican, Italian, etc. all offer the same four or five wines from the same winery. It's really quite silly for a resort of this caliber.
7 nachten verbleven in maart 2024
Reactie van Guissela Villaseñor op 14 mrt 2024
Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at our resort.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific that made your experience exceptional or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,e-concierge