Vind je ideale hotel in Avenida Kukulkan

'Great property, everything was clean. Food was good, what you would expect from an all inclusive resort. Hotel staff were very nice. Activities in the resort were also fun if deciding not to venture outside of the resort. I’d give my overall experience and 8/10. '

'Overall, we had a memorable trip, but there were definitely some highs and lows. Unfortunately, Esteban nearly ruined part of our experience. His behavior felt classist and inconsistent. As Latinos vacationing in Mexico, it was disappointing to feel judged based on appearance. I wore Birkenstock sandals to every meal prior without issue, yet he turned us away at Bordeaux because of them. After changing and returning, we watched him allow multiple guests in wearing open-toed sandals no dressier...

'great resort good food and late night activities '

'Food could be better'

'The room, the stuff and the service '

'I stayed here in early April 2026. Pros: Food was okay to good. The buffet restaurant had a good mix of food with a theme for each day. Mayan day was yummy. Ala carte Mediterranean restaurant had beautiful views. Poolside ice creams enjoyable. Junior suite was spacious. Daily delivery of drinks to put in mini fridge appreciated. Check in/out was easy. Cons: no one serviced my room when asked (4 day stay). Commons areas were dirty (elevators, walls, doors, cloth seating). Room smelled strongly...

'Food is not great compared to other hotels we've stayed at. Late night menu is terrible. No room service. Property seems very old. Elevators stopped working the day we were checking out and had to carry a large suitcase down 6 flights of stairs.'

'Personeel is vriendelijk. Hotel is erg centraal gelegen. Het eten is lekker bij het buffet. Ik zou er alleen niet elke dag eten want dan eet je bijna elke dag hetzelfde. Parkeren is gemakkelijk en gratis. Wel is het hotel erg druk. Druk bij het restaurant, rijen! Ook bij het inchecken enorme rijen en chaos van alle drukte. Verder prima hotel voor een paar daagjes om je vakantie af te sluiten.'

'Wij hebben hier een fijne vakantie gehad. Ruime kamer, schoon en supervriendelijk personeel. Minder fijn is het handdoek neerleggen om zonnebedden toe te eigenen. Het hotel zou daar beter op kunnen toezien.'

'Gezellige sfeer, tikkie harde muziek in lobby en kookgeur in kamer. Leuk entertainment en mooi strand.'

'Bonita propiedad tal y como aparece en fotos'

'Short version: Location 10/10 (25 mins from airport + walkable) Beach 9/10 (effort made to remove sawgarsum) Staff 9/10 (attentive and professional) Drinks 10/10 (good selection even w/o upgrade) Food 5/10 (all inclusive so, you know!) Security/Safety 10/10 Aesthetics 10/10 (very Snap ready) Vibe 10/10 Long version: Stayed at Royalton CHIC Cancún in April 2026 for 5 days / 4 nights as a solo traveler and let me just say... this place understood the assignment. I've been to Cancún multiple...

'The food was Creative & different everyday. Great variety & something for every taste. Pool was very clean & seating always seemed to be available. Rooms were very clean, spacious & beautiful. '

'Lack of pool / beach chairs, limited restaurants availability and variety. Shower with low water pressure'

'for a 4 star hotel I expect a lot more. staff was not able to provide an invoice with the company name, required for reimbursement (business travel). you have to pay credit first to have something written to your room. a blockage on the credit card was not possible in order to have everything the the room invoice. Receipts where not provided for whatever you ate or drank. not worth the money we paid but is was close to the congress. '

'THE NEGATIVES OF MY STAY: 1) Self parking on site was advertise. THERE WAS NONE. 2) My second day, I had no hot water. 3) My second day the toilet clogged up twice. 4) My second day, I came back to my room and found my door ajar. (I had a “Do Not Disturb” sign on the door) 5) My last night, I had no water pressure in the shower 6) My last morning, the sink stopped up and I didn’t have hot water again ! 7) When I was asked for some sort of compensation for all the problems, I was told no. THE...