All-inclusive hotels in Cancún

'The swim up bar at the main pool was not open during the week.'

'I recently stayed at Hyatt Vivid Grand Island from May 30 through June 6 and purchased an upgrade to the Vantage Club, expecting to receive the amenities and benefits advertised as part of that package. Unfortunately, my experience did not meet those expectations. During our stay, we discovered that several restaurants were not open. When I raised this concern with a manager, I was informed that the resort's low occupancy was the reason for the closures. However, at no point during the booking...

'The room was great however the service was slow and the alcohol was generic only a couple name brands. We had to pay an upgrade to get some limited premium alcohol but this upgrade was available only in certain bar areas. Jonathan in the 21st floor bar was amazing! Overall the stay was ok'

'My stay at the Royalton was lovely and the staff were really helpful while there! If you are looking for fun and relaxtion as one, I would recommend. Upon leaving though, I have been trying to get in touch with someone since my refundable deposit still has not returned. I called and was then transferred back to the operator. Billing and accounts department has a full VM so there is no one to help. Again, loved my stay but it would be great if post travels, they had better communication.'

'The room, the stuff and the service '

'Todo muy bien a excepción de los elevadores que únicamente habían 2 y solo funcionaba uno para toda la gente a veces se acomulsba y era tardada la subida y bajada y no tenían aire'

'By far one of the best resorts in Mexico. Food and service are amazing. Highly recommended.'

'This resort was beautiful and everything was perfect. I would say upgrading to preferred is completely worth it'