Restaurant

Beoordelingen van Mystique Holbox by Royalton, A Tribute Portfolio Resort

4 out of 5
Mystique Holbox by Royalton, A Tribute Portfolio Resort
Av. Pedro Joaquin Coldwell, entre Calle Chabelita y Paseo Carey, Isla Holbox, QROO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 290 van 454 beoordelingen" "
Gastenscore: 8 - Goed. 95 van 454 beoordelingen" "
Gastenscore: 6 - Redelijk. 35 van 454 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 454 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 454 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Emily, Vineyard Haven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great. Rooms were very nice, beach was beautiful with amazing sunsets. Quiet and outside of town but close enough for a ten minute walk. Definitely recommend.
5 nachten verbleven in februari 2024
Reactie van General Manager op 23 apr 2024
Gracias por su preferencia

10/10 – Uitstekend

blanca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excelente propiedad, nos encanto todo aunque el restaurant no estuvo mal pero preferimos los dias siguientes otras opciones
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Gracias por su visita

10/10 – Uitstekend

efrain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bien ubicada, buen servicio en general muy lindo el hotel
5 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Muchas gracias por su visita. Vuelva pronto.Gracias por elegirnos como su destino

6/10 – Redelijk

Juan Carlos

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El problema es el ruido, no respetan al turista, una va de vacaciones a descansar y aquí en este lugar hacen reparaciones y empieza el ruido en horarios absurdos para los vacacionistas
6 nachten verbleven in maart 2024
Reactie van General Manager op 11 apr 2024
Estimado huésped. Le ofrecemos una disculpa por los inconvenientes.

10/10 – Uitstekend

Alex

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buenísimo lugar para descansar, pasar todo el día con la familia, alberca y playa increíble…. Muy buena experiencia!
3 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Estimado huésped,Gracias por compartir tu experiencia. Nos alegra saber que disfrutaste de tu tiempo con nosotros y que pudiste relajarte y pasar momentos memorables con tu familia. Esperamos poder recibirte nuevamente en el futuro para ofrecerte más momentos increíbles en nuestra playa y albercas.¡Gracias por elegir Mystique Holbox!Saludos cordiales

6/10 – Redelijk

Jorge

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Servicio de restaurant “Fresco” deficiente.
3 nachten verbleven in maart 2024
Reactie van Paulina R op 2 apr 2024
Agradecemos sus comentarios. Lo tomaremos en cuentaSaludos

10/10 – Uitstekend

Jose, Palmdale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Guest,Thank you sincerely for your perfect rating across all categories. Your satisfaction is our utmost priority, and we are thrilled to learn that your experience at our hotel met your expectations in every aspect.We look forward to the pleasure of welcoming you back in the future and continuing to exceed your expectations.Best regards,

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel me gusto mucho, es pequeño pero esta muy bien administrado. Tiene un restaurant muy bueno, recomiendo el ceviche que tiene pulpo, es excelente y los chilaquiles. El staff es muy amable y en general muy limpio. Volveria a hospedarme aqui.
4 nachten verbleven in februari 2024
Reactie van Gerente General op 19 mrt 2024
Estimado huésped,Agradecemos sinceramente su amable reseña y nos complace saber que disfrutó de su estancia en nuestro hotel. Nos enorgullece saber que quedó impresionado/a con la calidad de nuestro restaurante, especialmente con el ceviche de pulpo y los chilaquiles. También nos alegra saber que nuestro personal fue amable y que encontró nuestras instalaciones limpias y bien administradas.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia memorable.Saludos cordiales,

10/10 – Uitstekend

Lana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is absolutely AMAZING!! We were sad to go. The service, amenities, beach, etc exceeded our expectations. We can’t wait to return. I highly recommend this hotel for families and couples. The beach service and location are perfect!! We walked the beach to the most incredible part of beach - stunning! And the other direction is just steps to downtown and shops, etc. this hotel was perfect!!
2 nachten verbleven in februari 2024
Reactie van General Manager op 29 feb 2024
Dear Guest,Thank you for choosing to stay at Mystique Holbox and for sharing your fantastic review with us! We are thrilled to hear that you had an amazing experience during your time with us.It brings us immense joy to know that our service, amenities, and beach exceeded your expectations. Providing exceptional experiences for our guests is always our top priority, and we are delighted that we could create lasting memories for you.We appreciate your recommendation and are glad to hear that you found our hotel perfect for both families and couples. It's wonderful to know that you enjoyed our beach service and the convenient location, allowing you to explore the stunning surroundings easily.We can't wait to welcome you back for another unforgettable stay at Royalton CHIC Cancún! If you need any assistance with your future reservations or have any special requests, please don't hesitate to contact us directly.Warm regards.

10/10 – Uitstekend

Alleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff!
3 nachten verbleven in februari 2024
Reactie van General Manager op 29 feb 2024
Dear Guest,Thank you for taking the time to rate your recent experience with us. We're pleased to see that you had a positive overall impression of your stay. Your feedback is valuable to us as we strive to continually enhance our guests' experiences.If you have any specific comments or suggestions you'd like to share to help us improve even further, please feel free to reach out. We look forward to welcoming you back for another great stay in the future.Best regards

10/10 – Uitstekend

Gabriela Eugenia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Estuvimos muy agusto
3 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Guest,Thank you for taking the time to leave a 5-star review of your recent stay with us. We are delighted to hear that you had a comfortable and enjoyable experience at our resort. If there is anything specific that stood out to you during your stay or any suggestions you may have for us to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mystique regards

10/10 – Uitstekend

JAMES

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in januari 2024
Reactie van Mystique Holbox op 26 jan 2024
Dear Guest, we appreciate your recent stay at Mystique Holbox. Our team is delighted to have hosted you and strives to create memorable experiences. Your comfort and satisfaction are our top priorities.

10/10 – Uitstekend

Monica Monteiro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schöne Unterkunft zum Entspannen. Perfekt gelegen, da sehr ruhig und dennoch nah zum Zentrum. Sehr freundlicher Service.
4 nachten verbleven in januari 2024
Reactie van Monica op 16 jan 2024
Dear Monica Monteiro,Thank you for your positive review of your stay at Mystique Holbox. We are delighted to hear that you found our accommodation beautiful and perfect for relaxation. It's great to know that our location, offering both tranquility and proximity to the center, added to the enjoyment of your stay.We are also pleased that you experienced very friendly service from our staff. We pride ourselves on providing warm and attentive service to all our guests.We look forward to welcoming you back for another serene and enjoyable stay at Mystique Holbox.Mystique regards

8/10 – Goed

Shilpa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Mystique Holbox Team op 8 jan 2024
Dear ShilpaHappy New Year! We extend our sincere appreciation for choosing us. Your stay added a special touch to our resort, and we're grateful for the positive energy you brought. Thank you, and we hope to see you again soon!

10/10 – Uitstekend

Maria Kai

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
A gem! Will definitely be back
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
3 nachten verbleven in december 2023
Reactie van Mystique Holbox Team op 8 jan 2024
Dear MariaThank you for choosing us. Your stay was a delightful experience, and we're grateful for the positive energy you brought to our resort. We look forward to the privilege of hosting you again in the future

8/10 – Goed

Sylvestra

Reisde met partner
Positief: Netheid, personeel en service
8 nachten verbleven in november 2023
Reactie van Mystique Holbox Team op 8 jan 2024
We extend our sincere appreciation for choosing us. Your stay added a special touch to our resort, and we're grateful for the positive energy you brought. Thank you, and we hope to see you again soon!

10/10 – Uitstekend

Edna

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff members where nice,professional and friendly Thank you Miguel,Monserrat and Hector,nice hotel clean and quiet
4 nachten verbleven in november 2023
Reactie van Mystique Holbox Team op 8 jan 2024
Dear EdnaWe extend our sincere appreciation for choosing us. Your stay added a special touch to our resort, and we're grateful for the positive energy you brought. Thank you, and we hope to see you again soon!

8/10 – Goed

Peter Gustavo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Mystique Holbox Team op 8 jan 2024
Dear PeterThank you for staying at Mystique Holbox! Your presence brightened our days, and we're grateful for the opportunity to serve you. Wishing you wonderful memories and looking forward to your return.

10/10 – Uitstekend

Silvia Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es muy buena la atencion, Alejandro, armando, Monserrat y los chicos de la recepción todos, super atentos y dan un servicio personalizado siempre con buen carácter y buena voluntad. Mystic
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Marisol

Reisde met partner
Excelente hotel, súper limpio. Bien atendidos
1 nacht verbleven in oktober 2023

8/10 – Goed

Yair

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El precio esta muy alto para lo que ofrece
2 nachten verbleven in oktober 2023
Reactie van Mystique Holbox op 18 okt 2023
Estimado huésped Yair;Muchas gracias por los comentarios que nos comparte, esperamos poder volverlo a ver pronto, adicional nos gustaría saber más información al respecto sobre su estancia. Mystique Holbox

10/10 – Uitstekend

Carlos, South gate

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
General manager was not comprehensive of my concern was the issue of my drinks was not to my liking he proceeded to belittle my experience. Moving forward felt like he had it out for me and my friends.
3 nachten verbleven in oktober 2023
Reactie van Mystique Holbox op 12 okt 2023
Dear Guest's,We greatly appreciate your kind review of your stay at Mystique Blue, Holbox. We are delighted to hear that you enjoyed your time with us and that our team was able to contribute to such a positive experience.We look forward to welcoming you back in the future. We would be delighted to serve you again.Warm regards,Mystique, Holbox

10/10 – Uitstekend

Gary, LAKEWOOD

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Felix

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lindo hotel
1 nacht verbleven in september 2023
Reactie van Mystique Holbox op 12 okt 2023
Dear Guest's,We greatly appreciate your kind review of your stay at Mystique Blue, Holbox. We are delighted to hear that you enjoyed your time with us and that our team was able to contribute to such a positive experience.We look forward to welcoming you back in the future. We would be delighted to serve you again.Warm regards,Mystique, Holbox

10/10 – Uitstekend

Manola

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel, habitaciones amplias y lindas. Definitivamente regresaré
1 nacht verbleven in september 2023
Reactie van Mystique Holbox op 12 okt 2023
Dear Guest's,We greatly appreciate your kind review of your stay at Mystique Blue, Holbox. We are delighted to hear that you enjoyed your time with us and that our team was able to contribute to such a positive experience.We look forward to welcoming you back in the future. We would be delighted to serve you again.Warm regards,Mystique, Holbox

10/10 – Uitstekend

Hernando jose

4 nachten verbleven in september 2023
Reactie van Mystique Holbox op 12 okt 2023
Dear Guest's,We greatly appreciate your kind review of your stay at Mystique Blue, Holbox. We are delighted to hear that you enjoyed your time with us and that our team was able to contribute to such a positive experience.We look forward to welcoming you back in the future. We would be delighted to serve you again.Warm regards,Mystique, Holbox

2/10 – Ontzettend slecht

Claudia

Positief: Netheid
4 nachten verbleven in september 2023
Reactie van Mystique Holbox op 12 okt 2023
Dear GuestWe are sincerely sorry to hear that your experience at Mystique Blue, Holbox did not meet your expectations. We apologize for any inconvenience you may have encountered during your stay.We take your feedback seriously and will use it to make necessary improvements to ensure a better experience for all our guests in the future.Thank you for bringing these concerns to our attention. We hope you will consider giving us another opportunity to serve you in the future.Warm regards,Mystique, Holbox

10/10 – Uitstekend

Presley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We took a 5 day vacation to isla Holbox and stayed here. It was beautiful. The staff was very very nice and helpful with all of our requests if we had any. They gave us advice on where to eat, things to do and how to get there. The hotel itself was super clean and well kept. Our private pool was awesome. The only negative thing I would say is that we didn’t have hot water. It was warm/cold. But we had to take into account for being on an island and all the other people trying to shower and use hot water as well. Overall we will definitely be staying here again the next time we visit.
4 nachten verbleven in augustus 2023
Reactie van Mystique Holbox op 5 sep 2023
Dear PreysleyThank you for choosing to stay with us during your vacation to Isla Holbox. We're delighted to hear that you found our staff helpful, enjoyed the hotel's cleanliness, and appreciated the advice provided. We apologize for any inconvenience with the hot water, as we understand the challenges on an island. We look forward to welcoming you back on your next visit.Warm regards,Jeisler PatronGeneral ManagerMystique Resort

2/10 – Ontzettend slecht

valérie

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A FUIR !!! aucun service! ni considération client
A FUIR!!! Aucun service, pas du tout à la hauteur du tarif et du standing. Nous avions réservé dès mars 2 chambres avec 2 grands lits (car avec des ados). En arrivant nous avions 2 chambres avec un canapé et un lit....et bien sûr nous l'avons découvert en ouvrant la porte! Après réclamation, on nous a dit que la configuration des chambres réservée n'est jamais assurée...et la direction n'a même pas daigné discuté avec nous...aucune compensation et nous avons découvert sur dautres avis facebook ou instagram que l'hôtel est coutumier du fait. De plus les prestations ne sont pas du tout à la hauteur grosse déception....pour le prix
4 nachten verbleven in augustus 2023
Reactie van Mystique Holbox op 9 sep 2023
Cher client,Nous sommes vraiment désolés d'apprendre votre expérience dans notre hôtel. Nous comprenons qu'il y a eu une série de problèmes avec les chambres et nous regrettons sincèrement la frustration que cela vous a causée.Notre politique est de garantir les réservations de chambres, et il est inacceptable que cela n'ait pas été respecté dans votre cas. Nous allons enquêter sur ce qui s'est passé et prendre des mesures pour nous assurer que cela ne se reproduise pas à l'avenir.En ce qui concerne les services, je regrette qu'ils n'aient pas répondu à vos attentes. Vos commentaires sont très importants pour nous et nous les prendrons en compte pour améliorer nos services.Nous vous remercions d'avoir partagé votre expérience avec nous et nous regrettons profondément tout inconvénient que vous avez pu rencontrer. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter.Cordialement,Jeisler Patron. General ManagerMystique Holbox

10/10 – Uitstekend

GERONIOMO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, installation and location. The beach club is nice, far enough from the party clubs but close enough to go if you need it. Beach restaurant could be better in terms of food and cocktails.
4 nachten verbleven in augustus 2023
Reactie van Jeisler Patron, General Manager op 31 aug 2023
Hello Dear Geroniomo!Thank you for your stay with us in Mystique Holbox;We are happy to read that you enjoyed the time in our beach club;We hope to see you soon againMystique General Manager

2/10 – Ontzettend slecht

Oscar

Negatief: Netheid, personeel en service
2 nachten verbleven in augustus 2023
Reactie van Mystique Holbox op 13 aug 2023
Dear OscarThank you for sharing your feedback. We apologize for the disappointments you experienced during your stay. Your comments will be shared with our team for improvement. We value your input and hope to have a chance to provide you with a better experience in the future.Sincerely,Jeisler Patron Management

10/10 – Uitstekend

Ramon Andres

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy Recomendo, excelente servicio y atención. Sin duda regresaría sin dudarlo.
2 nachten verbleven in augustus 2023
Reactie van Mystique Holbox op 13 aug 2023
Hola estimado huésped RaúlNos complace saber que tu estadía fue fantástica esperamos volver a verte con nosotros y vivir la experiencia de Holbox lejos de lo ordinario.

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel
1 nacht verbleven in augustus 2023
Reactie van Mystique Holbox op 13 aug 2023
Hola estimada huésped MonicaNos complace saber que tu estadía fue fantástica esperamos volver a verte con nosotros y vivir la experiencia de Holbox lejos de lo ordinario.

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful
Reactie van Mystique Holbox op 6 aug 2023
Dear SandraThank you for your amazing review, We will hope to see you again, and thank you for being part of us Jeisler Patron, General ManagerMystique Holbox

6/10 – Redelijk

Pablo Augurio

Reisde met familie
Durante la estancia no hubo agua por toda una tarde ni agua caliente durante día y medio
2 nachten verbleven in juli 2023
Reactie van Mystique Holbox op 31 jul 2023
Hola Estimado Pablo Lamentamos sinceramente los inconvenientes que experimentó durante su estadía. Su comodidad y satisfacción son de suma importancia para nosotros, y tomaremos sus comentarios en cuenta para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una experiencia excepcional. Atentamente, Jeisler Patron, Gerente GeneralMystique Holbox

8/10 – Goed

Antonio

Reisde met familie
Positief: Voorzieningen
Me gusto la propiedad , lo que no me gusto fue que por 15 min no me pudieron preparar un desayuno , la comida es buena pero creo que podrían mejorar mucho
1 nacht verbleven in juli 2023
Reactie van Mystique Holbox op 31 jul 2023
Agradecemos sus comentarios sobre su estancia en nuestra propiedad. Nos complace saber que disfrutó de nuestras instalaciones. Lamentamos las molestias que experimentó con el desayuno y agradecemos sus sugerencias para mejorar nuestro servicio gastronómico. Tomaremos en cuenta sus comentarios para continuar mejorando y ofrecer una experiencia aún más satisfactoria en el futuro. Esperamos darle la bienvenida nuevamente y superar sus expectativas. ¡Gracias por su visita! Atentamente Jeisler PatronGerente General, Mystique Holbox

10/10 – Uitstekend

Antonio

1 nacht verbleven in juli 2023
Reactie van Mystique Holbox op 13 aug 2023
Hola estimado huésped Antonio Nos complace saber que tu estadía fue fantástica esperamos volver a verte con nosotros y vivir la experiencia de Holbox lejos de lo ordinario.

10/10 – Uitstekend

Lasse

5 nachten verbleven in juli 2023
Reactie van Jeisler Patron General Manager Mystique Holbox op 24 jul 2023
Dear LasseThank you for taking the time to share your feedback with us. We sincerely appreciate your input and are glad to hear that you had a positive experience during your visit. Your comments are valuable to us as we continuously strive to improve our services and offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Jeisler Patron General ManagerMystique Holbox

10/10 – Uitstekend

Marlénne

3 nachten verbleven in juli 2023
Reactie van Jeisler Patron Mystique Holbox op 24 jul 2023
Dear MarlenneThank you for taking the time to share your feedback with us. We sincerely appreciate your input and are glad to hear that you had a positive experience during your visit. Your comments are valuable to us as we continuously strive to improve our services and offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Jeisler Patron General ManagerMystique Holbox

4/10 – Matig

francisco de jesus, Celaya

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Jeisler Patron General Manager Mystique Holbox op 24 jul 2023
Hola FranciscoMuchas gracias por tu review, contantemente seguimos mejorando nuestras intalaciones y ofreciendo un servicio de calidad.Agradecemos que nos pueda brindar más información de su experiencia y esperamos poder volver a tenerte con nosotros.Saludos.Jeisler Patron General ManagerMystique Holbox

10/10 – Uitstekend

Melodie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
7 nachten verbleven in juli 2023
Reactie van Jeisler Patron op 23 jul 2023
Dear guest,Thank you for choosing our hotel for your stay, and for taking the time to share your feedback. We are delighted to hear that you had an overall excellent experience and enjoyed our beautiful property, incredible beach, and convenient location.We apologize for any confusion regarding the resort credit. We will review our communication to ensure it is clear and transparent for our guests.Regarding the "Jr Suite Ocean Front Swim out" rooms, we appreciate your honest feedback. We will take your comments into consideration to improve the guest experience and ensure accurate descriptions.Once again, thank you for your kind words about our staff. We will pass on your compliments to Leonardo, Miguel, Gambino, Monserrat, Itzel, Fernando, Hector, and Julian.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Mystique Holbox

10/10 – Uitstekend

Pamela

3 nachten verbleven in juli 2023
Reactie van Jeisler Patron General Manager Mystique Holbox op 6 aug 2023
Dear Pamela!Thank you for you amazing review, We will hope see you again and thank you for being part of us Jeisler Patron, General ManagerMystique Holbox

10/10 – Uitstekend

Agenor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is a nice place. Excelent hotel and beautiful island. From the hotel you can experience an experience of luminus ocean
1 nacht verbleven in juli 2023
Reactie van Mystique Holbox op 18 jul 2023
Hello AgenorThank you for your review and We appreciated your time and we are happy that you enjoyed your experience with us in Holbox.Hope you see you again here.

6/10 – Redelijk

Elisa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Las instalaciones del hostal están bien cuidadas, la calidad de la comida promedio, mejor comer en otros restaurantes de la zona. La recepción terrible, me dieron una habitación incorrecta y después de una hora me sacaron del Mar para darme la habitación correcta … en la vida me había pasado, el personal es amable
1 nacht verbleven in juli 2023
Reactie van Mystique Holbox op 10 jul 2023
Estimado huésped,Agradecemos sus comentarios sobre su reciente estancia en nuestro hostal. Nos complace saber que nuestras instalaciones están bien cuidadas y que encontró a nuestro personal amable durante su estancia.Lamentamos sinceramente los inconvenientes que experimentó durante el proceso de registro y la asignación de su habitación. Nos disculpamos por cualquier molestia que esto haya causado y tomaremos medidas para mejorar nuestros procesos y evitar situaciones similares en el futuro.Respecto a la calidad de la comida, valoramos sus comentarios y los tendremos en cuenta para continuar mejorando nuestra oferta gastronómica y brindar una experiencia culinaria más satisfactoria a nuestros huéspedes.Agradecemos su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente en nuestro hostal para brindarle una experiencia mejorada en el futuro.Atentamente,Jeisler Patron Gerente General

2/10 – Ontzettend slecht

Yael

1 nacht verbleven in juni 2023
Reactie van Mystique Holbox op 3 jul 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay at Mystique Holbox. We appreciate your review, and we're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional service and a memorable stay for all our guests, so we would appreciate it if you could provide us with more information about your specific concerns or areas where we can improve. Your feedback is valuable to us, and we want to ensure that we address any issues and make necessary improvements to enhance our guests' experiences. Please feel free to contact our management team directly with any additional details you would like to share. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that exceeds your expectations.Best regards,Jeilser PatronGeneral Manager

2/10 – Ontzettend slecht

Yael

1 nacht verbleven in juni 2023
Reactie van Mystique Holbox op 3 jul 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay at Mystique Holbox. We appreciate your review, and we're sorry to hear that your experience did not meet your expectations. We strive to provide exceptional service and a memorable stay for all our guests, so we would appreciate it if you could provide us with more information about your specific concerns or areas where we can improve. Your feedback is valuable to us, and we want to ensure that we address any issues and make necessary improvements to enhance our guests' experiences. Please feel free to contact our management team directly with any additional details you would like to share. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that exceeds your expectations.Best regards,Jeisler Patron General Manager

10/10 – Uitstekend

katia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel, we stayed for two nights. The staff was very friendly. The hotel is beautiful and very clean. We will stay here again in the future.
2 nachten verbleven in juni 2023
Reactie van Mystique Holbox op 30 jun 2023
Thank you Mrs Katia for staying with usIt was a pleasure to assist you and be part of your vacation.We hope to see you soon again and thank you for you comments.

10/10 – Uitstekend

JL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay for families and couples!
Our stay was amazing. I went with my wife and 10 year old daughter. The hotel was perfect for our family. The staff were great and the hotel had everything we needed. The beach is one of the best, and you can see the sunset right on the beach. I look forward to our next time at Mystique.
4 nachten verbleven in juni 2023
Reactie van Mystique Holbox op 3 jul 2023
Dear valued guest,Thank you for taking the time to share your amazing experience at Royalton CHIC Cancun. We are delighted to hear that your stay with us was perfect for your family and that you thoroughly enjoyed our facilities and services.It brings us immense joy to know that our staff provided you with great assistance and that we were able to meet all your needs during your stay. We take pride in creating a welcoming and comfortable environment for our guests, and it is rewarding to receive such positive feedback.Our beach is indeed one of the highlights of our resort, offering breathtaking views and the opportunity to witness stunning sunsets right on the beach. We are thrilled that you were able to appreciate the beauty of our location.We sincerely appreciate your kind words and are excited to welcome you and your family back to Mystique for another memorable stay. Please do not hesitate to reach out to us if there is anything we can do to enhance your next visit.Best regards,Jeisler PatronGeneral Manager

6/10 – Redelijk

Rosario

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Pues la verdad para hacer el tipo de hotel se me hace un poco caro el precio el costo Hay hoteles mucho mejores Pero me imagino que porque es una isla pequeña retirada y por eso el precio en general bien
2 nachten verbleven in juni 2023
Reactie van Mystique Holbox op 30 jun 2023
Hola RosarioAgradecemos tus comentarios al respecto sobre nuestra propiedad, esperamos haber cumplido tus expectativas y esperamos tenerte pronto con nosotros para mejorarlas.Saludos Cordiales

6/10 – Redelijk

Olivia Donna

Negatief: Netheid
6 nachten verbleven in juni 2023
Reactie van Mystique Holbox op 26 jun 2023
Dear OliviaThank you for sharing your feedback about your recent stay at our hotel. We appreciate your honesty and taking the time to provide us with your review on Expedia.We're sorry to hear that your experience with us fell short of your expectations and that we did not meet all of your needs during your stay. We take all guest feedback seriously and will use your comments as an opportunity for improvement.We apologize if any aspects of our service or facilities did not meet your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and we regret any inconvenience you may have experienced.If there are specific areas where we can improve, we would appreciate more details so that we can address them accordingly. We always strive to enhance our guests' experience and your feedback will help us in achieving that goal.Thank you again for your feedback. We hope you will consider giving us another chance to provide you with a better experience in the future.Kind regards,Holbox Mystique General Manager