Hotelresorts in Quintana Roo

'Of all the resorts we’ve been to, this property has the best layout that we’ve seen. However, we were shocked by how rude and unhelpful the staff was. We had to call multiple times for towels and water bottles not being replenished, got locked out of our safe multiple times, and our key cards stopped working multiple times. We had stains on our pillow case, mattress cover, and sheets. No one came to replace them. We called another night because our AC stopped working and it was so hot and muggy...

'The room, the stuff and the service '

'From the moment we checked in, we were misled by the sales staff. They made promises they had no intention of keeping just to convince us to accept an “upgrade.” It was dishonest, unprofessional, and completely ruined our first impression of the hotel. What should have been a special celebration of our anniversary became one of the most disappointing hotel experiences we’ve ever had. Choosing this resort for such an important occasion was our biggest mistake. We expected honesty, respect, and...

'We stayed in a grand ocean front suite. It was spacious and comfortable with a spectacular view. The hotel construction was a bit on the way; a temporary entrance, no lobby, and limited elevator. I had expected to receive some kind of refund or voucher, but still I give it a 5-star. It’s a great place to spend your family vacation.'

'RIU was so amazing I had timeee , very helpful staff only thing my issue was is my door battery was dead so I had to keep going back to the front desk to get inside a few time after it was coo and also the food is so trash!!!!! If they get some new food it definitely will be a 10/10 but good 8/10'

'Lo uníco que falló fue el traslado aunque se les llamó no me lo hicieron válido del aeropuerto o al hotel y tuve que pagar sevivo de tic ya se regresó si me dieron el servicio.en cuanto al hotel todo exelente'

'Nice and big luxury all Inclusive resort.'

'Pool pumps don’t work properly. Had brown film stain bathing suits and jewelry'

'We had a beautiful time at Iberostar Selection Riviera Cancun! EVERY SINGLE STAFF MEMBER was courteous, welcoming, extremely polite and friendly!! It made the stay and experience much better!! Not much on the food options but the food in the Italian restaurant was delicious!! The buffet was good for breakfast and lunch and good for dinner if the restaurants are not opened. Mexican restaurant was good. Caribbean restaurant was closed the whole time we were there. The Spanish restaurant was very...