Hotelresorts in Quintana Roo

'The staff is excellent'

'Hotel is outdated. Room wasn’t that clean. Mildew smell in hallway. Staff are nice but overall wouldn’t stay here. But you get what you pay for.'

'Didn’t like that the pool bar closes at 6pm and the pool closed at 8pm. It would’ve been nice if they closed later especially on the weekends a lot of people were disappointed with that. Restaurants closed early as well, I couldn’t get in the steak restaurant because they were always booked up and closed early.'

'No tienen protocolos en casos de emergencia, el alcohol DEMASIADO ADULTERADO, exceden sus protocolos y se extralimitan, no es un hotel en el que puedas sentirte seguro de ir a vacacionar. No puedes entrar al mar, sus esfuerzos por recoger el zargazo son mínimos. They have no proper emergency protocols, the alcohol is severely adulterated, and the staff go beyond their own protocols and overstep their authority. This is not a hotel where you can feel safe or comfortable while on vacation. You...

'N/a'

'The room, the stuff and the service '

'The staff were more than just friendly, everyone is helpful as well. Beautiful property, well maintained. You’ll feel very comfortable and easy, open access to the beach was incredible.'

'The only problem no reply to email if you need ride to airport'

'We had an absolutely incredible stay for our 5-year anniversary! Right from the start, the fantastic entrance hall with its astonishing panoramic ocean view leaves you speechless. You are truly overwhelmed by the sheer size of the property. The service was flawless from start to finish, including top-notch housekeeping. We received a generous room upgrade to a very spacious suite with separate bedrooms, a living area, and a balcony jacuzzi with a fantastic ocean view. As a former bartender and...